To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 

This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. 

In this podcast, learn ways to improve customer interactions and customer relations, get tips for learning more about your customers and find out the best ways to improve an organization's overall plan on customer feedback and interaction. 

This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide. 

In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency. 

Many businesses fail to realize that desktop virtualization extends far beyond just VDI. This expert E-Guide, brought to you by SearchVirtualDesktop.com and HP, discusses the various types of desktop virtualization currently available. 

While developing a virtual desktop environment isn't an easy feat, there are many reasons why it's worth the effort. This expert e-guide discusses the various benefits associated with a virtual desktop deployment. Discover why many of today’s enterprises are ready for VDI and explore the common pain points addressed by virtual desktops. 

Virtual desktops provide many consolidation opportunities, as well as some unique security and business continuity advantages. This transcript will give you an overview of desktop virtualization, highlight several virtual desktop solutions, and analyze the operational efficiency gains possible with desktop virtualization. 

Learn how SHI's managed desktop solution, IT Outlaw, leverages the latest virtualization technologies to provide a complete desktop computing environment for a fixed monthly fee, including ongoing support. 

The report examines a side-by-side comparison of VMware View 4 and Citrix XenDesktop. While the desktop virtualization landscape may appear to be crowded with options, customers can have confidence in their choice with VMware® View, because it’s the only end-to-end integrated solution built for delivering desktops as a managed service. 

Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security. 

This technical white paper discusses the features, benefits, and usage scenarios for RDS and is intended for server administrators who are already familiar with RDS as well as those server administrators who want to learn more about Microsoft's desktop and presentation virtualization technologies.