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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.
September 16, 2009 - (Free Research)
This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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WorkplaceControl for Notes by AedifiComm
November 05, 2009 - (Free Research)
Migration, Consolidation, Upgrade or just to simplify the helpdesk support, WorkplaceControl is the ultimate tool to assist you with any project or issue concerning the Lotus Notes client.
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Buyer’s Guide for Enterprise Single Sign-On by Oracle Corporation
April 01, 2009 - (Free Research)
This whitepaper offers a thorough checklist that should enable potential ESSO implementers to deploy the right ESSO solution which should help eliminate sign-on problems, reduce helpdesk costs, maximize user productivity, strengthen security, simplify administration and accelerate regulatory compliance.
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10 Hot Skills for 2009 by Global Knowledge
May 01, 2009 - (Free Research)
With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Numara Track It! - Change Management Webinar by Numara Software
June 08, 2009 - (Free Research)
The Numara Track It! helpdesk/ asset management solution offers a fully integrated Change Management module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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SharePoint Customization Best Practices by Global Knowledge
December 2008 - (Free Research)
This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
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CIO Decisions Ezine Vol. 2 by CIO Decisions
September 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.
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HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation
April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology.
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The Role of ERP in Globalization by SAP AG
September 2008 - (Free Research)
This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 2009 - (Free Research)
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Giving Nurses More Time to Care by LogMeIn, Inc.
September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely.
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Intel® vPro™ Technology Overview by Dell, Inc. and Intel
December 2009 - (Free Research)
Notebook and desktop PCs with Intel® vPro™ technology enable IT to take advantage of hardware-assisted security and manageability capabilities that enhance their ability to maintain, manage, and protect their business PCs.
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HIPAA and Beyond: An Update on Healthcare Security Regulations for Email by Proofpoint, Inc.
August 2009 - (Free Research)
Healthcare regulations for IT security - such as HIPAA and the new HITECH provisions of HIPAA - are now broader than ever. This paper provides a quick overview of what you need to know about the latest security, privacy and data breach regulations for the healthcare industry.
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GroupID 5 Suite: Active Directory Provision Tool - Free 60 Day Trial! by Imanami
December 2009 - (Free Research)
If users are the lynchpin of Identity Management, then groups are the catalyst to security and productivity. Your organization wants to provision users into Active Directory and keep that data accurate. When an organization provisions a user, they want them to be automatically added to the correct security groups and distribution lists.
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Information Security Magazine - December 2009 / January 2010: Basic Database Security by Information Security Magazine
December 2009 - (Free Research)
This issue of information security magazine provides a step-by-step guide to securing database systems, explores the important factors in selecting a SaaS provider, presents a whole new approach to security management that has nothing to do with structure-driven policy architecture, and more.
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