InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
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ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Agile Offshore Development with SOA by Torry Harris Business Solutions August 2008 - (Free Research) This whitepaper presents a set of best practices around Agile Development and SOA which help customers to improve the ways how they can manage their offshore partner in order to improve cost efficiency, risk management and flexibility.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc. Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization.  (SERVICE) GO TO DETAILED REPORT

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Offshoring and security – The CIO's agenda by ProSource Development August 2008 - (Free Research) This webcast explores the latest trends in evaluating offshore security processes and policies at large organizations. It also discusses strategies for implementing and/or updating offshore outsourcing.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Compliance and offshoring best practices for the CIO by ProSource Development August 2008 - (Free Research) Offshore outsourcing for large companies can be cost-effective if properly planned and managed. Listen to this podcast to learn five best practices for Chief Information Officer's (CIO) to meet and maintain compliance regulations when outsourcing.  (PODCAST) READ ABSTRACT | GO TO PODCAST

eGuide: The CIO’s Guide to Offshoring in 2008 by ProSource Development September 2008 - (Free Research) The outsourcing and offshoring landscape has changed considerably in the last few years. Read this guide to understand the emerging trends in outsourcing for 2008.  (E-LEARNING TUTORIAL) READ ABSTRACT | GO TO E-LEARNING TUTORIAL

Trade Your Manual Server Farm Headaches for Automated Management Proficiency by VisionApp August 2008 - (Free Research) This paper explains the creation of identifying various building blocks for servers, allowing flexibility in configuration deployment, as well as centralized management by one or multiple administrators.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Plains Exploration & Production Company Smoothes Operations Using Virtual Data Center with EqualLogic by Dell, Inc July 2008 - (Free Research) The challenges which PXP was facing was to merge data environments while eliminating downtime on offshore platforms and incorporating data-intensive applications.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

CIO Decisions Ezine Vol. 2 by CIO Decisions August 2008 - (Free Research) Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Outsourcing Software Development Starter Kit by Nagarro, Inc. September 2008 - (Free Research) This white paper discusses the key challenges involved in managing outsourced and offshore product development programs. Learn more in this Outsourcing Software Development Kit.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Offshore Funds: A Pathway to Growth - A Practical Guide to Operational Imperatives for Hedge Fund Managers by Advent Software, Inc December 2007 - (Free Research) Total hedge fund assets recently hit $2.5 trillion, driven by buoyant manager performance and surging capital inflows, while the number of hedge funds soared to almost 10,000. This paper focuses on the growth of the offshore segment within the wider expansion of the hedge fund industry and assesses the advantages of adding an offshore capability.  (WHITE PAPER) GO TO WHITE PAPER

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates Inc. February 2008 - (Free Research) Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Team, Traction and Momentum: Manufacturing Improvement Projects That Pay Off by Visiprise August 2008 - (Free Research) Companies that opt to remain in manufacturing - with its expensive assets and complex requirements - must be excellent at it, or fail as a business.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Forrester: Data Loss Prevention and Endpoint Security Survey by Symantec Corporation. September 2008 - (Free Research) This paper provides an online survey of 151 decision-makers at North American companies, the respondents were asked about their concerns, current implementations, and plans regarding data loss prevention and endpoint security.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Extraprise CRM Support Survey Report by Extraprise Group, Inc. August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Realize the Benefits of Design, Operate, Maintain Today by IFS July 2008 - (Free Research) Industrial facility designers and those who operate and maintain those facilities need to work together closely to improve plant efficiency and business profitability over time.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Federal Desktop Core Configuration: Achieving Compliance with the Lowest Total Cost of Ownership by Lumension Security August 2008 - (Free Research) This white paper explains how the differences between different FDCC automation tools affect security and IT costs. It also includes a description of Lumension Security’s Vulnerability Management Solution, which has received (SCAP) validation.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Automating IT Process to Ensure Virtualization Success by Opalis Software, Inc. May 2008 - (Free Research) Virtualization is a technique for abstracting the physical characteristics of computing write sources from the way in which other systems’ applications or end users interact with those write sources.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

10 Things IT Should Be Doing (but isn’t) by Varonis September 2008 - (Free Research) Until organizations start to shift the responsibility to business data owners, it is IT that has to enforce rules for who can access what on shared file systems and keep those strictures current through data growth and user role changes.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SoftBrands: YOUR AMBASSADOR TO CHINA by SoftBrands, Inc. March 2008 - (Free Research) Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature Inc. August 2008 - (Free Research) In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

A Buyer’s Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct July 2008 - (Free Research) The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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