TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

The Great Email Security Debate: Appliances, Saas, or Virtual? by Proofpoint, Inc. July 2008 - (Free Research) Hardware appliances. Software. Software as a Service (SaaS). Virtual appliances. The variety of deployment options for the latest solutions for email security and data loss prevention seems endless. So where do you start? (WEBCAST) READ ABSTRACT |

A Modern Approach to On-Demand Email and Data Security by Proofpoint, Inc. April 2008 - (Free Research) Email and data security solutions are available in different deployment configurations, from hardware and virtual appliances to software. Another option, “on-demand” or “software as a service” (SaaS), is rapidly gaining traction as... (WHITE PAPER) READ ABSTRACT |

Podcast: Storage-as-a-Service: CIO's Solution for Making Data Safe, Secure and Useful by Iron Mountain Digital August 2008 - (Free Research) Listen to this Podcast, featuring John Clancy, President of Iron Mountain Digital, to learn more about outsourcing and SaaS technologies. (PODCAST) READ ABSTRACT |

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) READ ABSTRACT |

Right Engineering SaaS by Aspire Systems July 2008 - (Free Research) The purpose of this paper is to put forth some fundamental elements that can be used to achieve the goal of right-engineering your SaaS product, it also provides a good starting point for your engineering strategies to achieve SaaS. (WHITE PAPER) READ ABSTRACT |

Driving competitive advantage with SaaS APIs by Sonoa Systems July 2008 - (Free Research) ServiceNet network appliance, Sonoa Systems offers a next-generation platform that enables SaaS providers to offer APIs with secure data protection, flexible access control and interoperability. (WHITE PAPER) READ ABSTRACT |

Forrester Research: Heightened Competition Triggers Out-of-the-Box and SaaS ERP Offerings by Oracle Corporation. March 2008 - (Free Research) This whitepaper addresses trends in Enterprie Resource Planning improvements as well as business needs and strengths to assess during vendor selection. Gain insight into the software as a service (SaaS) market and the results from heightened competition. (ANALYST REPORT) READ ABSTRACT |

The Paperless Office-Turning the Page on Paper Use by SpringCM August 2008 - (Free Research) This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper. (WHITE PAPER) READ ABSTRACT |

The Dollars and Sense of Web Identity Management: How Saas Cuts the High Costs of Web Access and SSO by 75% by Symplified August 2008 - (Free Research) This whitepaper presented by Symplified, shows the compelling Software as a Service (SaaS) Total Cost of Ownership (TCO) advantages over software, driving identity lifecycle costs down by more than 75% based on real-world data. Read this paper to learn more. (WHITE PAPER) READ ABSTRACT |

Email Management Services (EMS™) by MessageOne, Inc. July 2008 - (Free Research) Email Management Services provide a total solution for email and BlackBerry® continuity, recovery, security, archiving, e-Discovery, and storage management. (WHITE PAPER) READ ABSTRACT |

How Software as a Service (SaaS) can Solve Real World Business Challenges by SpringCM May 2008 - (Free Research) See how the on-demand delivery model can solve these challenges and are already being used by companies such as Avon, Stratus Technologies, GE and many others. (WEBCAST) READ ABSTRACT |

When On-demand Financials Make Sense: A Viable Alternative for Growing Midsize Companies by Intacct July 2008 - (Free Research) This whitepaper discusses when on-demand financials should be implemented. Ventana Research outlines a list of steps for the prospective user to conduct their own evaluation to determine if on-demand financials would be beneficial (WHITE PAPER) READ ABSTRACT |

A Closer Look at SaaS Purchasing Behaviors and Attitudes by Citrix Online - GotoMyPC July 2008 - (Free Research) The Software-as-a-Service (SaaS) delivery model provides end users with the full benefits of software access without the high cost and complexity of premise-based counterparts. Citrix Online recently conducted a survey on the subject of… (WHITE PAPER) READ ABSTRACT |

A Buyer’s Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct July 2008 - (Free Research) The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications. (WHITE PAPER) READ ABSTRACT |

Leveraging WAN Application Delivery Solutions to Accelerate and Secure Your Software-as-a-Service Capabilities by Blue Coat March 2008 - (Free Research) A combination of macro-market trends is changing the priorities of companies of all sizes. The advent of globalization and ecommerce are fundamentally reshaping the competitive landscape. At the same time, advancements in mobile technology are... (WHITE PAPER) READ ABSTRACT |

EMS Rapid Archive™ by MessageOne, Inc. July 2008 - (Free Research) EMS Rapid Archive™ is Dell MessageOne's zero-maintenance email archiving service with rapid e-Discovery search and flexible retention policy management. (WHITE PAPER) READ ABSTRACT |

Accelerating the Delivery of On-Demand Applications to Meet Escalating Expectations of Corporate Customers by Akamai Technologies. March 2008 - (Free Research) The purpose of this whitepaper is to examine the escalating service delivery requirements of the SaaS marketplace. (WHITE PAPER) READ ABSTRACT |

The Next Wave in Desktop Computing: Virtualization and SaaS by Hewlett-Packard Company May 2008 - (Free Research) This E-Guide explains the pros and cons of Software as a Service and desktop virtualization, offers definitions of key terms and gives the reader a solid understanding of when to choose such potentially conflicting technologies. (WHITE PAPER) READ ABSTRACT |

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP)

Document-Centric Process Automation - Meeting the Challenge: Making Documents and Processes Work Together by SpringCM April 2008 - (Free Research) This report reviews the challenges of marrying document management with process automation and illustrates the importance of a document-centric process automation (DCPA) approach. (WHITE PAPER) READ ABSTRACT |

Using Virtualization to Deliver Storage by Arrow Electronics, Inc. August 2008 - (Free Research) Attend this Expert Webcast to become well prepared for designing, developing and deploying a plan that addresses the unique issues surrounding a successful implementation of virtualization delivered SaaS. (WEBCAST) READ ABSTRACT |

Five Tips That Could Change Your Data Center by Hewlett-Packard Company June 2008 - (Free Research) In this eGuide from SearchCIO-Midmarket.com read about the five tips that could change your data center including computer recycling, virtualization, SaaS-based ERP, and choosing a disaster recovery service provider. (WHITE PAPER) READ ABSTRACT |

4 steps to achieve effective enterprise finance: A revolutionary approach by Workday. June 2008 - (Free Research) Workday applications’ functionality models the way that businesses operate, with the flexibility to adapt the technology to fit your unique business requirements today, but perhaps more importantly, as they change over time. (WHITE PAPER) READ ABSTRACT |

Storage Magazine - August 2008 by Storage Magazine August 2008 - (Free Research) Read Storage Magazine’s August edition which features the following articles: Enterprise-ready VTLs, Quality Awards IV: It's a tie--EMC and NetApp share enterprise array honors, Storage at your service, Lights, camera, storage! (WHITE PAPER) READ ABSTRACT |

The On-demand Document Management Advantage: Five Tests to See If Software-as-a-Service Is Right for Your Application by SpringCM April 2008 - (Free Research) This white paper has five tests to see if Software-as-a-Service is right for your application. It will also discuss how Document Management enables an organization to effectively and efficiently control and leverage its content. (WHITE PAPER) READ ABSTRACT |

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