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Making the Back Office Pay by Aspect March 31, 2013 - (Free Research) 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.  (WHITE PAPER) READ ABSTRACT |

Beyond Job Scheduling by UC4 Software, Inc October 13, 2011 - (Free Research) Organizations need a highly scalable and reliable automation platform to provide the end-to-end monitoring, orchestration, and execution to connect back and front office processes. Read this white paper to learn about an automation platform that provides these services in on-premise as well as virtual and cloud environments.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com April 03, 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project.  (EZINE)

Webinar - Six Reasons Why You Need A Mobile Capture Strategy by Kofax, Inc. December 31, 2012 - (Free Research) As many organisations attempt to streamline their business processes, many are turning to capture in various areas of their business.This webcast explores the benefits of mobile capture as the final step in your capture strategy. Continue on for six reasons why you need a mobile capture strategy.  (WEBCAST) READ ABSTRACT |

European IT Law Briefing: Taking action on misuse of social media by employees by ComputerWeekly.com May 20, 2013 - (Free Research) Four leading European law firms help you navigate the legal maze when taking action against employees who misuse social media in France, Germany, UK and Italy.    (ESSENTIAL GUIDE) READ ABSTRACT |

Closing the Customer Feedback Loop - Improving Customer Loyalty with Action Management by MarketTools, Inc. January 26, 2011 - (Free Research) Listening to customers today is a given. This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Attendees will also learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.  (WEBCAST) READ ABSTRACT |

How to Effectively Protect Data in Transit and Assure Governance with NHS Directive by Lumension February 13, 2008 - (Free Research) This document examines how Lumension solutions assure NHS Trusts of governance with all of the stated requirements for securing data in transit and maps the solution's capabilities to these specific requirements.  (WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Critical Communications for Business Continuity: How to Ensure Employees, Partners & Customers Stay Connected by Polycom, Inc. October 18, 2011 - (Free Research) This paper examines why companies should develop and implement an on-demand conferencing and collaboration plan that supports business continuity for both the enterprise and its customers.  (WHITE PAPER) READ ABSTRACT |

Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry by Oracle Corporation February 23, 2011 - (Free Research) In this webcast, discover key findings from The Economist Intelligence Unit's new research paper, “Mitigating the Impact of Project Failure in the Financial Services Industry.”  (WEBCAST) READ ABSTRACT |

Cognos: FPM: How KPIs can help motivate and reward the right behavior - Paper #1 – Introduction - White Paper by IBM August 08, 2012 - (Free Research) This paper outlines the value of key performance indicators (KPIs) and why it's integral you set annual targets for each of them and measure performance against them rather than develop strategy maps and generate strategic action plans that drive performance improvement.  (WHITE PAPER) READ ABSTRACT |

VISIBILITY. INSIGHT. ACTION. Vitria’s Operational Intelligence Solution by Vitria Technology, Inc. August 23, 2011 - (Free Research) Read this brochure to get an overview of Vitria’s Operational Intelligence Solution.  (BROCHURE) READ ABSTRACT |

Business Analytics and Optimization Jumpstart: Embedding analytics to transform insights into action by IBM November 18, 2011 - (Free Research) The combination of a complex world, the vast proliferation of data and the pressing need to stay ahead of the competition has sharpened focus on using analytics within organizations. Analytics-driven organizations are outperforming their competitors by connecting people with trusted information, enabling them to make real-time decisions.  (WHITE PAPER)

Developing an Information Strategy in the Financial Services Industry by Information Builders December 31, 2012 - (Free Research) In this resource, financial services organizations will learn how they can use five key actions to develop a successful information strategy in order to improve processes, boost productivity, enhance decision-making, and more.  (WHITE PAPER) READ ABSTRACT |

Beyond Big Data – The New Information Economy by ComputerWeekly.com April 29, 2013 - (Free Research) How information is managed is more important than 'big data', say analysts Clive Longbottom and Rob Bamforth.  (ANALYST REPORT) READ ABSTRACT |

Transforming Insight Into Action With Business Event Processing by IBM December 31, 2009 - (Free Research) This white paper explores key business event processing capabilities that are helping energy and utilities organizations to manage instrumented and intelligent utility networks detect outages, improve grid security, and prevent fraudulent use of energy.  (WHITE PAPER) READ ABSTRACT |

15 Minutes to a Secure Business: Daily Practices for IT Security Management by McAfee, Inc. December 02, 2008 - (Free Research) Read this paper to learn how to enhance security management for small and medium businesses by following a few simple practices. Benefits include: Better overall security posture; spending less time to find and fix outbreaks; more efficient web and email security policies; and a more proactive and comprehensive approach to IT security overall.  (ARTICLE) READ ABSTRACT |

SL Enterprise RTView for Operational and Strategic Dashboards by SL Corporation February 2008 - (Free Research) SL Enterprise RTView is a business information delivery platform that is used by IT Managers to rapidly configure, deploy, maintain and extend real-time and other critical enterprise information systems.  (WHITE PAPER) READ ABSTRACT |

From Transaction to Action -- How Business Events Processing is Helping Banks to Improve Business Transactions by IBM March 2011 - (Free Research) Numerous technological advances, including ATMs, credit cards and online banking, have significantly altered the ways in which the banking industry conducts its business. Read this white paper to learn how business event processing (BEP) can help create tailored systems to enhance customer service.  (WHITE PAPER) READ ABSTRACT |

Gartner: HTML5 and the journey to the modern web   by ComputerWeekly.com July 2012 - (Free Research) Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later.    (ANALYST BRIEF) READ ABSTRACT |

IPV6 Transition – Why the rush ? by ComputerWeekly.com December 2011 - (Free Research) This report from Ovum warns that enterprises need to recognise that they will need to move to IPv6, even if they have IPv4 addresses available. They should treat IPv6 like any other disaster recovery plan.  (ANALYST BRIEF) READ ABSTRACT |

Web Application Security Trends Report Q3-Q4, 2008 by Cenzic May 2009 - (Free Research) Read this white paper to learn how to protect web applications through application security assessment and penetration testing managed services (SaaS) that identify vulnerabilities and allow organizations to stay ahead of hackers.  (WHITE PAPER) READ ABSTRACT |

DocuSign - Electronic Signature Services by DocuSign, Inc. DocuSign is a secure and convenient way to get a legally binding electronic signature. It's fast and easy-to-use. For businesses, DocuSign can dramatically increase efficiency and accelerate growth while reducing administrative costs.  (ASP)

M3O® OPERATIONS BOOK D A T A S H E E T by Vitria Technology, Inc. August 2011 - (Free Research) Read this data sheet to learn more about Vitria M3O Operations Book.  (DATA SHEET) READ ABSTRACT |

EIU Report: Preemptive Action: Mitigating Project Portfolio Risks in the Financial Services Industry by Oracle Corporation January 2011 - (Free Research) This research report explains how to ensure long-term viability in the financial services industry by depending on your ability to invest wisely in projects, meet regulatory targets and avoid the costly and public failures that brought down so many other organizations in the financial services industry.  (WHITE PAPER) READ ABSTRACT |

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