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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Mobility is moving fast. To stay in control, you have to prepare for change by IBM

December 06, 2011 - (Free Research)
Mobile use is becoming an integral part of the business landscape. Bring your own device (BYOD) policies are expected to grow, and it's clear that mobility is here to stay. Read this white paper to learn more about issues you may not have considered and the significant consequences that could result by overlooking security from every angle. 
(WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 15, 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

The Education Edge: School Administration Software by Blackbaud

This complete solution was developed exclusively for school administrators to help effectively manage every aspect of school administration and student information. 
(SOFTWARE PRODUCT)

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT by IBM

December 01, 2010 - (Free Research)
This paper explains how clients can balance risk and innovation through the use of services from IBM. 
(WHITE PAPER) READ ABSTRACT |

‘A Little Extra Service’ Raises Customer Satisfaction and Lowers Costs by Oracle Corporation

April 17, 2013 - (Free Research)
3 best practices for providing 'a little extra service' using chat and email management that will save your company money and drives high customer satisfaction at the same time. 
(WHITE PAPER) READ ABSTRACT |

Gaining Efficiency and Business Value through Better Management of your IT Infrastructure by IBM

August 01, 2011 - (Free Research)
This white paper takes a closer look at the processes involved in IT infrastructure management. Get advice to help you select the right tools for the job, maintain server software and firmware, and more. 
(WHITE PAPER) READ ABSTRACT |

Is Social Media Transforming Your Business? by Oracle Corporation

March 01, 2012 - (Free Research)
It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.   
(WHITE PAPER) READ ABSTRACT |

Business Reimagined by ComputerWeekly.com

June 28, 2013 - (Free Research)
Reimagining business is about waking up to a new environment based on technology that liberates rather than constrains, writes Dave Coplin. 
(BOOK) READ ABSTRACT |

UK MSP Now Delivering a Reliably Consistent Service to Clients by Autotask Corporation

January 30, 2014 - (Free Research)
This brief video covers a solution that can provide a consistent and reliable help desk and ticketing platform. 
(VIDEO) READ ABSTRACT |

IT Managers Struggle to Make the Right Service Desk Choice! by Numara Software

December 16, 2009 - (Free Research)
Dynamic Markets Research Demonstrates that Nearly All IT Managers' Service Desk Solutions are Creating Cost Headaches Beyond the Basic Purchase Price. 
(ANALYST REPORT) READ ABSTRACT |

LogMeIn Rescue: Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.

May 09, 2011 - (Free Research)
Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.   
(CASE STUDY) READ ABSTRACT |

Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex

August 2008 - (Free Research)
Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 28 January 2014: Tablets in the workplace by ComputerWeekly.com

January 2014 - (Free Research)
In this week's Computer Weekly, our latest buyer's guide examines the rise of tablets in the workplace, and how to fit them in to the corporate IT environment. We look at the risks to the UK banking system from over-reliance on legacy IT. And we find out how flash storage can help improve application performance. Read the issue now. 
(EZINE) READ ABSTRACT |

Recruit and Build the Right Team for your Service Desk by Citrix Online UK

May 2011 - (Free Research)
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Office Communicator 2007 R2 by Microsoft

March 2009 - (Free Research)
This paper details Office Communicator 2007 R2, an application that provides an immediate, visual representation of a person's availability across your network. Communicate with greater flexibility, streamline communications from the applications you use most, and work from anywhere with the Office Communicator 2007 R2. 
(PRODUCT OVERVIEW) READ ABSTRACT |

SDI: Next Level Service Desk Strategies by Citrix Online UK

June 2011 - (Free Research)
This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service. 
(EGUIDE) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

Women in Technology 2013 by ComputerWeekly.com

July 2013 - (Free Research)
Women IT professionals progress at the same rate in their careers as men but discrimination is still an issue, this research from Computer Weekly and Mortimer Spinks reveals. 
(IT BRIEFING) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com

May 2011 - (Free Research)
This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future. 
(IT BRIEFING) READ ABSTRACT |

New ways of working - Microsoft’s ‘mobility’ office by ComputerWeekly.com

June 2010 - (Free Research)
There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

Debenhams Significantly Frees Up Staff by Simplifying IT Project Management with CA Clarity PPM by CA Technologies.

December 2008 - (Free Research)
Read this case study to learn how Debenhams' Project Management Office has reduced report creation time by more than 90% using CA Clarity™ Project & Portfolio Manager. The CA solution also helps Debenhams to identify ineffective IT projects earlier on in the lifecycle to save resources and money. 
(CASE STUDY) READ ABSTRACT |

Quick Guide: Getting to Grips with Service Desk Metrics by Citrix Online UK

April 2011 - (Free Research)
This quick guide from Service Desk Institute identifies the most popular industry metrics that you should be employing, considers the best ways to measure them and demonstrates how to utilise these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Using ICT financing for strategic gain by ComputerWeekly.com

July 2013 - (Free Research)
Analysts Clive Longbottom and Rob Bamford offer advice to smaller businesses on financing and leasing of ICT hardware and software 
(ANALYST REPORT) READ ABSTRACT |

The Global State of the PMO 2013 by ComputerWeekly.com

July 2013 - (Free Research)
ESI International, assess the state of the Project Management Office (PMO) in its third annual world-wide survey. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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