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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Foglight - Application Management to Unify IT and the Business by Dell Software.
Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more...
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ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

The Education Edge: School Administration Software by Blackbaud

This complete solution was developed exclusively for school administrators to help effectively manage every aspect of school administration and student information. 
(SOFTWARE PRODUCT)

How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex

August 2008 - (Free Research)
Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Office Communicator 2007 R2 by Microsoft

March 2009 - (Free Research)
This paper details Office Communicator 2007 R2, an application that provides an immediate, visual representation of a person's availability across your network. Communicate with greater flexibility, streamline communications from the applications you use most, and work from anywhere with the Office Communicator 2007 R2. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

Managing Mobility: An IT Perspective by Nokia

August 2008 - (Free Research)
Today's workforce is rapidly becoming mobile and businesses are looking at how to capitalize on the significant benefits of enterprise mobility. This white paper examines the issues surrounding the security, manageability and costof mobility. 
(WEBCAST) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.

February 2008 - (Free Research)
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. 
(WHITE PAPER) READ ABSTRACT |

Making Life Simpler for Remote and Mobile Workers by Citrix Online - GotoMyPC

May 2008 - (Free Research)
Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop. 
(WHITE PAPER) READ ABSTRACT |

How Should an Enterprise Move towards Unified Communications? by Avaya Inc.

June 2008 - (Free Research)
Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. 
(WHITE PAPER) READ ABSTRACT |

New ways of working - Microsoft’s ‘mobility’ office by ComputerWeekly.com

June 2010 - (Free Research)
There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance. 
(WHITE PAPER) READ ABSTRACT |

Thirty-One Best Practices for the Service Desk by GoToAssist

May 2008 - (Free Research)
This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: Best practices and considerations to ensure help desk management success by SysAid Technologies

April 2011 - (Free Research)
This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support. 
(EGUIDE) READ ABSTRACT |

Help Desk vs. Service Desk: Which One is Right for You by Numara Software

March 2009 - (Free Research)
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used. 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Tablets for business by ComputerWeekly.com

January 2013 - (Free Research)
In this 11-page buyer's guide, Computer Weekly looks at the use of tablets in business and how the effect of mass adoption of tablets in the enterprise could be far more significant than either the desktop or laptop computer 
(ESSENTIAL GUIDE) READ ABSTRACT |

Tera1100 PC-over-IP Portal Processor Product Brief by Teradici Corporation

March 2008 - (Free Research)
The TERA1100 Portal Processor is designed to be integrated into a Desktop Portal, a small device at the end-user's desk. 
(WHITE PAPER) READ ABSTRACT |

The State of IT Systems Management by Kaseya

August 2010 - (Free Research)
This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems. 
(WHITE PAPER) READ ABSTRACT |

Why Cloud-Based Security and Archiving Make Sense by Google Postini

June 2010 - (Free Research)
Join us for this live webinar on 'Why Cloud-Based Security and Archiving Make Sense'. We will address the critical and growing requirements for better email security and email archiving, as well as illustrate the benefits and cost savings of a cloud based approach to managing both. 
(WEBCAST) READ ABSTRACT |

7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.

February 2010 - (Free Research)
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. 
(WHITE PAPER) READ ABSTRACT |

The Realities of Single Sign-On by PistolStar, Inc.

June 2008 - (Free Research)
Single Sign-On has emerged as a significant technology that resolves a major issue for organizations with multiple platforms, servers and applications requiring unique usernames and passwords for access. 
(WHITE PAPER) READ ABSTRACT |

Help Desk Manager by N-able Technologies

June 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

Recruit and Build the Right Team for your Service Desk by Citrix Online UK

May 2011 - (Free Research)
An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team. 
(WHITE PAPER) READ ABSTRACT |

Recruit and Build the Right Team for Your Service Desk by Citrix Online- GoToAssist

October 2011 - (Free Research)
Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk. 
(WHITE PAPER) READ ABSTRACT |

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