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Staples Case Study by IBM
September 2011 - (Free Research)
Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers.
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3-Step-Migration: Microsoft Office 2003 to Oracle Open Office by Oracle Corporation
January 2011 - (Free Research)
This brief paper is designed to assist IT professionals and system integrators who want to move an organization from Microsoft Office 97/2000/XP/2003 to Oracle Open Office. Continue reading to learn more.
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Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex
August 2008 - (Free Research)
Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software.
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The Paperless Office-Turning the Page on Paper Use by SpringCM
August 2008 - (Free Research)
This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper.
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How Should an Enterprise Move towards Unified Communications? by Avaya Inc.
July 2008 - (Free Research)
Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
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Scalable Mid-Range Storage Solution by BlueArc Corp.
January 2008 - (Free Research)
In this white paper the new BlueArc Titan 1100 model is explored. The Titan 1100 enables a more cohesive end-to-end enterprise storage infrastructure strategy when combined with the rest of Titan family of products.
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Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.
February 2008 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.
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Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect
August 2010 - (Free Research)
Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.
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IBM and Cisco Front Office Solutions for Retail Banking by IBM Line of Business
February 2008 - (Free Research)
Is your bank able to grow targeted areas of business while enhancing market differentiation? Are you able to meet changing individual customer needs and purchase behaviors with the most effective range of products and services? Let IBM and Cisc...
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Extending Oracle Siebel CRM Oracle Fusion Middleware by Oracle Corporation
March 2008 - (Free Research)
This white paper details the benefits associated with Oracle's Siebel CRM and discusses methods for extending business processes and visibility to external customers, suppliers and service providers using Oracle Fusion Middleware today.
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CW Special Report on Microsoft by ComputerWeekly.com
January 2013 - (Free Research)
This 12 page special report updated for 2012 gives you the facts on Microsoft, its strategy, products and services and financial performance.
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Leaders and Laggards in the Digital Economy by ComputerWeekly.com
March 2012 - (Free Research)
The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.
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The Executive Guide to Data Loss Prevention by Websense, Inc.
August 2009 - (Free Research)
Data Loss Prevention is designed to protect information assets with minimal interference in business processes. It provides new insights into how information is used, and enforces protective controls to prevent unwanted incidents. Read on to learn how DLP can reduce risk, improve data management practices, and even lower certain compliance costs.
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Cisco PIX 506E Security Appliance by Cisco Systems, Inc.
The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.
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PocketClock/GPS by Exaktime
While JobClock is designed to be locked down and left at a jobsite 24/7, PocketClock/GPS is a portable solution that is ideal for:
-Crews on the move,
-Multiple cost codes,
-Service and route work
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM
March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.
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