Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Leaders and Laggards in the Digital Economy by ComputerWeekly.com March 28, 2012 - (Free Research) The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it.  (IT BRIEFING) READ ABSTRACT |

The Executive Guide to Data Loss Prevention by Websense, Inc. August 18, 2009 - (Free Research) Data Loss Prevention is designed to protect information assets with minimal interference in business processes. It provides new insights into how information is used, and enforces protective controls to prevent unwanted incidents. Read on to learn how DLP can reduce risk, improve data management practices, and even lower certain compliance costs.  (WHITE PAPER) READ ABSTRACT |

Hosted ITSM Toolset Provides Key Monitoring and Management Benefits by CA Technologies. June 28, 2012 - (Free Research) <p>To keep up in an increasingly global business climate, companies must have effective incident and change management processes in place. This case study recommends a hosted ITSM toolset that can help you maintain better control over your IT infrastructure, no matter where it is physically located.</p>  (CASE STUDY) READ ABSTRACT |

The Truth About Mobile BI: Five Common Myths Debunked by Information Builders December 01, 2011 - (Free Research) Mobile computing is taking over the technology industry, but what about the business intelligence (BI) behind these tools? This paper discusses the myths of mobile BI's complexity as well as why your organization should be using mobile BI to benefit its success.  (WHITE PAPER) READ ABSTRACT |

New E-Guide: Securing and Consolidating Remote and Branch Offices by Brocade September 01, 2007 - (Free Research) The remote office/branch office (ROBO) is now a main part of many organizations' storage initiatives. This eGuide, featuring articles from Storage magazine, outlines the issues of protecting ROBO data and provides insight and strategies for...  (WHITE PAPER) READ ABSTRACT |

eBook: The Shortcut Guide to User Workspace Management - Chapter 2: Personalization Equals Content + Context by RES Software November 03, 2010 - (Free Research) That’s why personality - and the preservation of personality, no matter how our users might connect—is so incredibly important. Read Chapter 2 of this series to learn more about the importance of personalization.  (EBOOK) READ ABSTRACT |

Getting the Most From Your SAP Production Reports by Symtrax Corporation September 10, 2010 - (Free Research) This eight-page whitepaper is a guideline for improving the rendering and efficiency of the complete SAP production reporting system. It discusses how to leverage the value of existing systems reports, and how to deliver timely, properly formatted reports and business documents.  (WHITE PAPER) READ ABSTRACT |

Project Management Office: Seeing the Whole Picture by Innotas June 30, 2011 - (Free Research) The use of project and portfolio management (PPM) can help organizations see the big picture – and effectively plan ahead to achieve strategic results.  Learn how your organization can benefit from a PPM approach that provides visibility into project decisions for greater success.  (WHITE PAPER) READ ABSTRACT |

Implementing HA at the Enterprise Data Center Edge to Connect to a Large Number of Branch Offices by Juniper Networks, Inc. December 2008 - (Free Research) This paper explains how to deploy a highly available, working cluster by taking the design considerations and applying them to an actual deployment.  (WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM November 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.  (WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

The Anywhere Worker: Essential Tools to Keep Teams Connected by Citrix September 2012 - (Free Research) This white paper takes an in-depth look at the changing role of IT departments in the face of the demand to connect, collaborate and communicate with remote and in-office workers in a similar - if not near exact - fashion. Read now to learn about the best practices and tools available to make this a reality.  (WHITE PAPER) READ ABSTRACT |

The Importance of Power/Precision Data Entry to Document Imaging by Viking Software Solutions April 2008 - (Free Research) Data entry often contributes the largest cost component for document imaging systems. The costs can be classified in the following three categories: Error Detection Costs, Error Correction Costs and Hidden Costs. Well-designed systems can minim...  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.  (WHITE PAPER) READ ABSTRACT |

Data Quality: The Foundation of Operational Effectiveness by Pitney Bowes Group 1 Software September 2011 - (Free Research) This white paper discusses the importance of data quality operations and how to successfully implement a data quality strategy into your organization.  (WHITE PAPER) READ ABSTRACT |

Business leaders agenda 2012 by ComputerWeekly.com March 2012 - (Free Research) This report from KPMG identifies business priorities across a wide range of geographies and industries, and assesses the economic outlook.  (RESOURCE) READ ABSTRACT |

Computer Weekly - 13 March 2012: The economics of private cloud by ComputerWeekly.com March 2012 - (Free Research) This week’s Computer Weekly kicks off our Buyer's Guide to private cloud. It also contains our RSA conference coverage of the latest IT security trends and the future for Microsoft's Trustworthy Computing initiative. And we discuss the role of apprenticeships in encouraging more young people to work in IT.  (EZINE)

Introduction to Microsoft Dynamics CRM Online by Microsoft September 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.  (WEBCAST) READ ABSTRACT |

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks November 2007 - (Free Research) One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution.  (WHITE PAPER) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions February 2011 - (Free Research) Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast.  (WEBCAST) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Differentiation through Service Excellence Driving Customer Loyalty and Service Profitability by SAP America, Inc. September 2008 - (Free Research) The importance of achieving service excellence is growing. Products are increasingly becoming commodities, and CEOs are recognizing that first-rate service is crucial to enhancing customer satisfaction. This paper explores the crucial links between customer service and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Staples Case Study by IBM September 2011 - (Free Research) Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers.  (CASE STUDY) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK July 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

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