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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more...
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Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers. 
(WHITE PAPER) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 31, 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
(WHITE PAPER) READ ABSTRACT |

Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters

May 31, 2007 - (Free Research)
As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation. 
(WHITE PAPER) READ ABSTRACT |

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. 
(WHITE PAPER) READ ABSTRACT |

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc.

January 06, 2012 - (Free Research)
Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 
(EGUIDE) READ ABSTRACT |

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra

December 30, 2011 - (Free Research)
<p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p> 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect

August 10, 2010 - (Free Research)
Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. 
(WHITE PAPER) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited

August 2008 - (Free Research)
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. 
(WHITE PAPER) READ ABSTRACT |

Deploying F5 Networks BIG-IP Local Traffic Manager with WebAccelerator for Microsoft Office SharePoint Server 2007 by F5 Networks

November 2007 - (Free Research)
One approach to improving overall system performance is the use of a class of Traffic Management Device commonly referred to as a WAN Accelerator. This paper details the results of using one such solution. 
(WHITE PAPER) READ ABSTRACT |

Third Party Tools: Strengthening Security, Compliance and Control of Microsoft® Office 365® by Mimecast

February 2014 - (Free Research)
This whitepaper covers why Microsoft Office 365 has shortcomings and offers third party tools as a solution for fixing some of the limitations. 
(WHITE PAPER) READ ABSTRACT |

Staples Case Study by IBM

September 2011 - (Free Research)
Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers. 
(CASE STUDY) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

CDS Office Technologies Goes For Managed Services Growth With N-ABLE by N-able Technologies

May 2013 - (Free Research)
This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid. 
(WHITE PAPER) READ ABSTRACT |

Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex

August 2008 - (Free Research)
Desk sharing among mobile workers is known by several names, hoteling, hot-desking, virtual office, etc. Read this paper to learn how to increase office productivity with scheduling, facility, and hoteling software. 
(WHITE PAPER) READ ABSTRACT |

Online IT Training Company Deploys Web Conferencing Service, Saves Time and Money by Microsoft

October 2007 - (Free Research)
Intelliem provides customized solutions that help companies improve their IT environments and that train workers to use software productively. Intelliem needed a cost-effective Web conferencing service to replace meetings, training sessions, and presentations requiring travel to on-site locations. Microsoft® Office Live Meeting was adopted. 
(CASE STUDY) READ ABSTRACT |

Designing a Microsoft Office Communications Server 2007 Architecture with HP BladeSystem by Hewlett-Packard Company

January 2008 - (Free Research)
The goal of this white paper is to help customers begin to formulate an idea of the hardware design for their OCS 2007 deployments on the HP BladeSystem. 
(WHITE PAPER) READ ABSTRACT |

CIO insights: Moving from the back office to the front line by ComputerWeekly.com

December 2013 - (Free Research)
This major global C-level survey from IBM examines the changing role of the CIO and makes recommendations for CIOs who want to move from the back office to the front line of the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures by VM6 Software

October 2009 - (Free Research)
This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment. 
(WHITE PAPER) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.

January 2006 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more. 
(CASE STUDY) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

The Paperless Office-Turning the Page on Paper Use by SpringCM

August 2008 - (Free Research)
This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper. 
(WHITE PAPER) READ ABSTRACT |

How Should an Enterprise Move towards Unified Communications? by Avaya Inc.

June 2008 - (Free Research)
Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down. 
(WHITE PAPER) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

Leaders and Laggards in the Digital Economy by ComputerWeekly.com

March 2012 - (Free Research)
The digitisation index from Booz & Co reveals the business leaders and laggards in the digital technology and explains why it is vital to embrace it. 
(IT BRIEFING) READ ABSTRACT |

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