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Aberdeen Agent Desktop Optimization: Agents Can Finally Focus on the Customer whitepaper by SAP America, Inc.
October 31, 2012 - (Free Research)
In the context of the contact center, being able to provide agents with insights needed to support and engage customers is critical to deliver a positive customer experience. And agent desktop optimization (ADO) initiatives help contact centers accomplish this objective by empowering agents. Continue on for insights.
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Left to Their Own Devices: Does Your Enterprise Have a "Dropbox Problem"? by Accellion, Inc.
February 09, 2012 - (Free Research)
End-users will often overlook security and compliance in favor of getting the job done by taking advantage of free and readily available alternatives. But instead of telling end-users that they're doing something wrong, give them the enterprise-class tools that will help them to achieve their goals, and support them in doing it right.
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Value-driven product management: Six keys to product success by IBM
January 01, 2009 - (Free Research)
This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.
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Online Content Speaks Volumes by SiteCore
July 2008 - (Free Research)
This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.
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Sales Intelligence: The Secret to Sales Nirvana by IBM
January 2009 - (Free Research)
Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions.
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Endpoint Security, Endpoint Management: The Cost-Cutter's Case for Convergence by Lumension
March 2009 - (Free Research)
This analyst report is for any organization that relies on end-user computing platforms (personal computers, workstations, laptops, notebooks) - and their associated applications, data, and network connectivity - to carry out strategic business objectives. It describes how the companies with top results keep these endpoints "clean and ready."
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Testing and Quality Management - Best Practices by SAP America, Inc.
February 2010 - (Free Research)
<p>Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.</p>
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Agile BI Complementing Traditional BI to Address the Shrinking Decision-Window by SAS Institute Inc.
November 2011 - (Free Research)
This report from Aberdeen compares the performance of organizations based on the type of business intelligence (BI) technologies and approaches they choose. Read on to learn about the three different BI user and how these tools, coupled with today's complex and changing environment, are forcing businesses to make decisions faster.
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Global Manufacturing Operations Management by Apriso Corporation
September 2008 - (Free Research)
This paper explains how a common platform can provide the basis for not only managing manufacturing operations, but also quality and inventory across global supplier networks.
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How Advanced is Your Enterprise’s iPhone, BlackBerry and Android Management? by BoxTone
September 2010 - (Free Research)
With an explosion of iPhone, BlackBerry & Android devices entering your workplace, how advanced is your team’s ability to secure, manage and support them? Read this Aberdeen report to learn how the best-in-class are benefiting from leveraging mobility management.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.
June 2010 - (Free Research)
To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more.
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Methodology for Information Quality Management by Harte-Hanks Trillium Software
May 2011 - (Free Research)
This paper discusses how Trillium Software extends that principle to ensure services are driven by data governance defining the criticality and use for the data, and establishing roles and responsibilities within the business and IT to achieve business goals and objectives.
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Making the Right Move to a Managed Service Provider for SSL VPN by MegaPath Inc.
March 2010 - (Free Research)
Adoption of SSL VPNs is growing rapidly. A sample of areas in which SSL VPNs can help include serving more communities, supporting more access environments, providing access without application and network changes, enforcing compliance, protecting the network, quickly modifying access policies, and ensuring business continuity.
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Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc.
October 2012 - (Free Research)
While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.
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Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc.
October 2012 - (Free Research)
Despite the growing popularity of social media among consumers, many customer service companies are still not harnessing the full potential of social channels. Read this insightful report to learn key trends in the use of social media for customer service and discover best practices for integrating social channels with CEM.
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Software Quality Management by IBM Software Group
February 2008 - (Free Research)
This white paper explores the benefits of software quality management that is continuous, governed and automated throughout the software lifecycle and into deployment.
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Protect Your Data like a Fortune 500 Company by SafeData, LLC
July 2008 - (Free Research)
This white paper explores the types of world-class data protection and business continuity solutions that are available for businesses and how the utility model makes them easy and affordable.
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Lightning Fast Recovery to and from the Cloud by Vision Solutions
December 2011 - (Free Research)
The right way to evaluate the quality of your system and data protection is to evaluate the Recovery Time Objective and Recovery Point Objective. These metrics define how long you think it will take you to get back online and how current the data has to be. Read this white paper to learn more.
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