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This white paper explains how the IBM® Optim™ Data Growth Solution for z/OS offers proven capabilities that align the management of application data with your business objectives to maintain z/OS service levels and control costs. 
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Optim Data Growth Solution for Oracle E-Business Suite by IBM

Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information. 
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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

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This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
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Choosing the Best CRM for Your Organization by Oracle Corporation

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Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. 
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Apply the power of CRM to build customer loyalty by Infor CRM

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This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies. 
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Make the Most of Your Customer COE: A 3-Step Approach by SAP America, Inc.

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To achieve effective objectives and drive effective Application Lifecycle Management, an organization must transform its Customer COE by enhancing the value it delivers to the business. Read this paper to learn so much more. 
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Retailers' Response to the Global Economy Downturn - Enabling Immersive Shopping Experiences by Oracle Corporation

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This white paper will explore the global retail industry's movement towards the attainment of total immersive shopping experience (ISE) abilities, and discuss how integrated customer relationship management (CRM) software suites will represent the key technological enabler to achieve this fundamental strategic business objective. 
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Presentation Transcript: Best practices for integrating and optimizing analytics into your DB2 for z/OS data by IBM

February 2013 - (Free Research)
View this presentation transcript and learn how you can integrate and optimize Cognos® BI, SPSS® predictive analytics and DB2 Analytics Accelerator with your DB2 for z/OS data to deliver greater benefit to the business — and speed query response times. 
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Optim™ Data Privacy Solution by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
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Actionable Enterprise Architecture by IBM

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This white paper provides an overview of the enterprise architecture concept and highlights how an actionable enterprise architecture approach from IBM can help organizations manage complexity and align IT projects and solutions with business objectives. 
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The Total Economic Impact™ Of IBM Informix Database Server by IBM

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This report uses a comprehensive methodology to bring third-party, objective ROI analysis to organizations considering the use of Informix. The conclusion? IBM Informix delivers high performance and cost efficiency, including administration efficiency, reduced downtime, improved server utilization, and reduced support costs.  
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Strategic Value With Trade Promotion Management: A Closed-Loop Process for Quick Wins and Profitable Growth by SAP America, Inc.

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This paper presents the situation of N-Hair, a fictional high-end hair-care products company that is now expanding into channels in broader consumer markets. Read this paper to learn how the firm has positioned itself well for long-term success as it preserved its brand image with SAP software. 
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Smarter Business Planning & Transformation: Attain Maximum Value from Your Enterprise Architecture by IBM

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Using the information contained within an EA, stakeholders can identify innovation initiatives – freeing funds through optimization initiatives, or developing new opportunities. This white paper provides an overview of EA and highlights how an actionable EA approach from IBM can maximize organizational agility, and more.  
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The Fast Track to Service Management Success: Software as a Service by CA Technologies.

September 2008 - (Free Research)
This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. 
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Step up Your Game. Global Delivery Capabilities for the Electronics Industry by IBM Line of Business

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How can your business meet the ever-increasing demands of end users and still make a healthy profit? IBM takes a look at innovation's role in driving business objectives and helping electronics enterprises move forward. 
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Application Architecture, BPM Must Align Objectives by IBM

November 2013 - (Free Research)
In this expert e-guide, learn what you need to know about aligning business process management (BPM) with application architecture, and how to ensure you get the most business value from new technologies and tools. 
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11 Steps to Successful Lead Nuturing by LeadLife Solutions

July 2013 - (Free Research)
Access this insightful resource to discover the 11 steps to a successful lead nurturing program, so that you can maximize sales opportunities and build better customer relationships. 
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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.

February 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. 
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JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat

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This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition. 
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Smarter Customers, Smarter Commerce: Innovations in the Banking Industry by IBM

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Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry. 
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Dynamic Business Process Management (BPM) from IBM by IBM

August 2009 - (Free Research)
Read this paper to learn how to accelerate process change and lower IT costs and to learn how IBM can work with you in a Business Value Assessment (BVA) to quantify the benefits for your projects. 
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A smarter approach to CRM: An IBM perspective by IBM

February 2012 - (Free Research)
With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper, created in collaboration with Frost & Sullivan, to see how a customer relationship management (CRM) solution can help you respond on the customers' terms. 
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Master the Management Challenges of Your Virtualized Environment with IBM Service Management Solutions by IBM

June 2011 - (Free Research)
To cut costs while continuing to meet service level objectives, organizations of all sizes are initiating projects based on strategies to simplify IT, consolidate resources, and increase energy efficiency. One of the technologies many organizations are leveraging to meet these goals is virtualization. 
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An Objective Approach to Security by Bytware, Inc.

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i5/OS may be famous for security, but it doesn't go far enough in protecting your data. Supplementing with third-party Transaction security is popular, but cumbersome. Find out why Object-based security provides a better way in this... 
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