Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

IT Automation: Evaluate Job Scheduling and Run Book Automation Solutions by Cisco Systems, Inc. November 19, 2010 - (Free Research) Businesses increasingly use IT automation tools to meet the challenge of managing their data centers. This document describes two types of IT automation software: enterprise job scheduling and run book automation (RBA). It explains how each solution helps to improve efficiency and reduce risks and when to use each solution and when to combine them.  (WHITE PAPER) READ ABSTRACT |

Genius Project4Domino Versus Microsoft Project Server 2007 by Genius Inside October 01, 2007 - (Free Research) The goal of this white paper is to demonstrate that Genius Project4Domino has a stronger ROI, is better integrated, is rich in features, and is a more cost effective (TCO) alternative - especially for Domino and Lotus Notes users. The comparison benefits for Exchange and other platforms are similar.  (WHITE PAPER) READ ABSTRACT |

byREQUEST®: Automatically Sweeps Files into Sharepoint by Hillary Software July 21, 2009 - (Free Research) From any operating system or any application, byREQUEST® can automatically pickup and move reports, documents, files and data directly into SharePoint on an hourly, daily, weekly and monthly schedule.  (TRIAL SOFTWARE) READ ABSTRACT |

Genius Project for Domino - PPM Software for Lotus Notes by Genius Inside June 12, 2012 - (Free Research) Try out a free trial of the leading Project Portfolio and Project Management software for IBM Lotus Notes and Domino. Discover how this software can easily integrate with your platform and consolidate all of your project information to simplify and promote increased collaboration.  (TRIAL SOFTWARE)

IBM and Red Hat: Security-Rich Collaboration and Messaging Platform by Red Hat and JBoss IBM and Red Hat have a single, security-rich collaboration and messaging platform that makes it simple, easy, and affordable to improve organizational productivity and effectiveness. It is much more than a Microsoft Exchange/desktop alternative.  (SOFTWARE PRODUCT)

SAP Workforce and Scheduling Optimization Demo by ClickSoftware August 12, 2009 - (Free Research) Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more  (WEBCAST) READ ABSTRACT |

SharePoint E-zine Volume 12: SharePoint Taxonomies That Stand the Test of Time by SearchWinIT July 20, 2009 - (Free Research) In this month's issue, learn ways to accommodate permanent departments and business functions as well as ad hoc collaboration when building out your SharePoint taxonomies.  (EZINE)

Collaboration without Boundaries by Red Hat and JBoss April 01, 2008 - (Free Research) IBM and Red Hat have a single, security-rich collaboration and messaging platform that makes it simple, easy, and affordable to improve organizational productivity and effectiveness. It is much more than a Microsoft Exchange/desktop alternative.  (PRODUCT OVERVIEW) READ ABSTRACT |

The Top 10 Questions You Should Ask Vendors When Evaluating an In-House eDiscovery Solution. by StoredIQ July 2008 - (Free Research) This document examines the 10 top questions you should consider when evaluating an in-house eDiscovery solution.  (WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.  (WHITE PAPER) READ ABSTRACT |

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

IBM Lotus Complete Collaboration Express Starter Pack by IBM March 2009 - (Free Research) Check out this software demo to see how the IBM Lotus Complete Collaboration Express Starter Pack works in conjunction with Lotus Domino and other applications to provide excellent collaboration capabilities and numerous other benefits.  (DEMO) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available.  (SOFTWARE PRODUCT)

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America January 2009 - (Free Research) With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls.  (WHITE PAPER) READ ABSTRACT |

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc. July 2011 - (Free Research) This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price.  (WHITE PAPER) READ ABSTRACT |

Business Case for Integrated Unified Communications and Contact Center Solution by ShoreTel June 2010 - (Free Research) In this whitepaper, discover how using unified communications (UC) in your contact center can help you increase effective communications between employees and clients, which will improve your customer satisfaction, retention, and loyalty rates.  (WHITE PAPER) READ ABSTRACT |

The 2008 ERP in Manufacturing Benchmark Report by Infor September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desires to reduce costs, and develop customer responsiveness through successful ERP implementations.  (BOOK) READ ABSTRACT |

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs.  (SOFTWARE PRODUCT)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Eliminating Notes ID File Password Management: A Ground-breaking Alternative by PistolStar, Inc. June 2008 - (Free Research) Read this white paper to learn how to eliminate the hassles of Lotus Notes ID file password management by enabling access via Notes by authenticating it against LDAP.  (WHITE PAPER) READ ABSTRACT |

Notes Migration Tools That Reduce Stress and Increase Success by Quest Software, now a part of Dell March 2011 - (Free Research) Migrating from Lotus Notes to Exchange and SharePoint can be complex and expensive, so proper planning and execution is key. You must ensure that you minimize downtime and data loss – while keeping productivity high - when transitioning mailboxes and applications.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Building a Comprehensive Notes/Domino Archiving Strategy by Sherpa Software March 2010 - (Free Research) This presentation transcript explains why archiving Domino content (including email and applications) is necessary for most companies. Learn about current archiving tool trends and best practices for Domino. Discover how to enlist a strategy that will best fit your organization's archiving needs.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

CSC Germany Expands Digital Faxing via Open Text Fax Server Integrated with Lotus Notes and SAP by OpenText October 2010 - (Free Research) This case study discusses how CSC used Open Text Fax Server, Fax Server Connector for Lotus Notes, and Fax Server Connector for SAP to resolve their long standing fax problems.  Read on to learn all the benefits they experienced from Open Text and learn how you can experience the same benefits.  (CASE STUDY) READ ABSTRACT |

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