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Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
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Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
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Presentation Transcript: Building a Comprehensive Notes/Domino Archiving Strategy by Sherpa Software

March 2010 - (Free Research)
This presentation transcript explains why archiving Domino content (including email and applications) is necessary for most companies. Learn about current archiving tool trends and best practices for Domino. Discover how to enlist a strategy that will best fit your organization's archiving needs. 
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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
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Alloy Software by IBM and SAP by IBM

August 2010 - (Free Research)
Alloy software by IBM and SAP is a solution that presents information and data from SAP applications in the context of what millions of business users are familiar with–the IBM Lotus Notes collaboration software user interface. Access this white paper to learn about how it works, deployment options, customization options and much more. 
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E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
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Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
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Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
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Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Automatically Dictate Progress Notes Directly into the EHR by Nuance

December 2013 - (Free Research)
This white paper features a solution that allows clinicians to dictate their progress notes, which are later sent to the EHR, to eliminate incomprehensive and inaccuracies from handwritten notes. 
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Eliminating Notes ID File Password Management: A Ground-breaking Alternative by PistolStar, Inc.

June 2008 - (Free Research)
Read this white paper to learn how to eliminate the hassles of Lotus Notes ID file password management by enabling access via Notes by authenticating it against LDAP. 
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Notes Migration Tools That Reduce Stress and Increase Success by Dell Software

March 2011 - (Free Research)
Migrating from Lotus Notes to Exchange and SharePoint can be complex and expensive, so proper planning and execution is key. You must ensure that you minimize downtime and data loss – while keeping productivity high - when transitioning mailboxes and applications. 
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CSC Germany Expands Digital Faxing via Open Text Fax Server Integrated with Lotus Notes and SAP by OpenText

October 2010 - (Free Research)
This case study discusses how CSC used Open Text Fax Server, Fax Server Connector for Lotus Notes, and Fax Server Connector for SAP to resolve their long standing fax problems.  Read on to learn all the benefits they experienced from Open Text and learn how you can experience the same benefits. 
(CASE STUDY) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Migration by Google Apps

January 2011 - (Free Research)
Whether you're actively considering Google Apps as part of your next generation messaging strategy or just learning about cloud computing, this webcast will provide IT professionals with the knowledge you need to answer the boss's question about the technical details of moving to the cloud. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Geek Out on the Best Practices of a Google Apps Migration by Google Apps

June 2010 - (Free Research)
Whether you're actively considering Google Apps as part of your next generation messaging strategy or just learning about cloud computing, this webcast will provide IT professionals with the knowledge you need to answer the boss's question about the technical details of moving to the cloud. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Migrating to Microsoft from Lotus Notes®? Not so Fast! by Teamstudio, Inc.

April 2008 - (Free Research)
There is some good information presented in this document and no doubt you would like to get this information for your existing applications, even if you are not planning a migration. 
(WHITE PAPER) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems

February 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
(EGUIDE) READ ABSTRACT |

Windows Azure Platform Security Essentials for Business Decision Makers by Microsoft

November 2010 - (Free Research)
In this video, Graham Calladine, Security Architect with Microsoft Services, answers the most common security concerns CxOs and other business decision-makers have regarding the security of their data in Windows Azure cloud platform. Watch this video to learn more! 
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Security Best Practices for Developing Windows Azure Applications by Microsoft

November 2010 - (Free Research)
Are you a software designer, architect, developer or tester interested in secure cloud computing solutions?  Download this breakthrough paper focusing on the security challenges and recommended approaches to design and develop more secure applications for Microsoft's Windows Azure platform.  
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Nutra-Flo Drives Global Business with Robust Collaboration Platform by IBM

March 2009 - (Free Research)
Read this case study to see how Nutra-Flo Company adopted Lotus Notes and Domino 8 to collect collaborative applications in a single customizable interface and conveniently group communications, helping to improve staff productivity. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 13 November 2012: Government commits to open standards by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, we look at the government's controversial new policy on open standards and what it means for public sector IT. After hurricane Sandy hit New York, we talk to one datacentre operator about how it kept services running. And our latest buyers' guide examines the market for infrastructure on demand. Read the issue now. 
(EZINE) READ ABSTRACT |

Application Note: Structured Testing - The Path to Thorough Code Coverage by McCabe Software, Inc.

March 2011 - (Free Research)
Basis path testing, also known as Structured Testing, is the primary code-based testing strategy recommended by McCabe Software and supported by McCabe IQ. The main idea behind this testing is that decision outcomes within a software function should be tested independently. This article provides an overview of the benefits of basis path testing. 
(WHITE PAPER) READ ABSTRACT |

Celina Insurance Group Streamlines Collaborative Processes with Agents to Stay ahead of the Competition by IBM

March 2009 - (Free Research)
Read this case study to see how Celina Insurance Group implemented a collaborative extranet based on IBM Lotus Notes and Lotus Domino to enhance their competitive edge. 
(CASE STUDY) READ ABSTRACT |

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