TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Choosing the Best CRM for Your Organization by Oracle Corporation - CRM on Demand. CRM buyers have a wealth of deployment options available to them. This white paper describes and analyzes the four most popular CRM deployment scenarios, then offers a guide more... >> Discover more offerings from Oracle Corporation - CRM on Demand.
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

What Do You Really Want to Know about Your Customers? by Mindshare Technologies March 05, 2008 - (Free Research) With today's technologies, organizations can collect, store, and retrieve a variety of types of information – where the customer lives, the size of his or her family, income range, ethnicity, even hair color. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 30, 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Serena Mariner On Demand 2008 by SERENA Software, Inc March 2008 - (Free Research) Serena Mariner 2008 brings total visibility to your projects, people, and costs enabling you to more effectively plan, manage and deliver a greater return on your business activities (DEMO) READ ABSTRACT | GO TO DEMO

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

TechExcel DevTrack / Perforce Integration -- Integrate Two Essential Development Tools by TechExcel, Inc. (E-mail this company) April 2006 - (Free Research) This paper will give a brief overview of both DevTrack and Perforce followed by an in-depth description of how to integrate the two systems. While no prior software usage experience is necessary, it is assumed the reader has a basic understanding of what issue-tracking software and SCM tools are. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Key Considerations When Mobilizing Small or Medium Sized Business by BlackBerry March 2008 - (Free Research) Download this white paper to learn about the key issues that small and medium-sized companies need to consider when evaluating a wireless solution, discover ways in which the BlackBerry solution can maximize business and ROI. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Winning Strategies for Customer Responsiveness - An Article from IQ Magazine by Cisco Systems, Inc February 2008 - (Free Research) A basic platform for successful customer responsiveness is an IP-based call center, also known as a customer contact center. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Podcast: Emerging Media Series, Issue Two: Blogs and Real Simple Syndication Report by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This podcast will focus on the content of a new KnowledgeStorm research report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing. The research finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (PODCAST) READ ABSTRACT | GO TO PODCAST

Emerging Media Series: How Blogs and Real Simple Syndication (RSS) Impact B2B Technology Purchase Decisions by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) This report, the second in a series of studies looking at the impact emerging online applications have on B2B technology marketing, finds that blogs and Real Simple Syndication (RSS) are catching on more quickly than previously thought. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

DebtXs: Empowering Consumers with Honorable Alternatives to Bancruptcy by DocuSign Inc April 2008 - (Free Research) In this case study, learn how one company easily integrated an e-signature service into its existing CRM system. Explore how to improve your customer conversion rate and reduce spending on paper-based processes. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Research Note: A Closer Look at Satuit CRM: Vertical Expertise, Fixed-Price Implementations by Nucleus Research (E-mail this company) January 2007 - (Free Research) Satuit’s CRM solution for financial services enables firms to reduce costs, improve sales and marketing productivity, manage large amounts of information, and maintain positive business relationships. Available both as an on-premise and hosted basis, Satuit differentiates itself by its deep vertical process knowledge and fixed-cost implementations. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

E-discovery considerations for Lotus Notes Domino organizations by Sherpa Software February 2008 - (Free Research) This webcast explains how the e-discovery process works and discusses how to prepare and protect your organization from potential e-discovery pitfalls. (WEBINAR) READ ABSTRACT | GO TO WEBINAR

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

IBS Integrator by IBS, International Business Systems IBS Integrator is multi-platform software that integrates systems, applications, databases, web portals and processes, it automates and connects business processes all along the supply chain in manufacturing, distribution and other industries.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics CRM Online Webcast by Microsoft May 2008 - (Free Research) Available on-demand, this Webcast takes you through a brief intro from CEO, Steve Ballmer and then follows a panel of executives who answer questions like: what is CRM and what type of business does it really help? (WEBINAR) GO TO WEBINAR

To Get Promoted in Customer Support, Do These Five Things by Parature Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Genius Project4Domino: The Leading Lotus Notes Project Management Solution by Genius Inside Inc. (E-mail this company) Genius Project4Domino is an easy-to-use Lotus Notes and web-based project management solution. This customizable project management portal provides you with all the functionality you need to plan, manage and track your business critical projects for new product development, monitoring capital expenditures or improving existing PMO processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

SOA: Building the Roadmap by Software AG. March 2008 - (Free Research) This paper examines how implementing SOA should be an incremental, iterative process that should start modestly. As with any significant architectural project, IT should begin with an initial architectural plan and governance framework, in addition to internal tests and prototypes in order to learn the building blocks and assess readiness for SOA. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

IT Briefing: E-Discovery Considerations for Lotus Notes Domino Organizations by Sherpa Software March 2008 - (Free Research) Domino administrators in IT departments have become key players in corporate litigation due to the development of electronic discovery (e-discovery) procedures over the last several years. (VENDOR WHITE PAPER) READ ABSTRACT | GO TO VENDOR WHITE PAPER

Microsoft ERP and CRM Resource DVD by Microsoft March 2008 - (Free Research) Take advantage of this complimentary DVD offering in-depth information on Microsoft ERP (enterprise resource planning) and CRM (customer relationship management) solutions. (VENDOR WHITE PAPER) GO TO VENDOR WHITE PAPER

eCity Sell - Sales Order Management for .Net2.0 by SLINGSHOT. eCity Sell forms an integral part of the sales order and CRM capabilities of the eCity Enterprise Suite.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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