This white paper highlights the important role technology can play in the innovation process and looks at how a customer-focused approach to innovation can be supported by flexible customer relationship management tools. It explains how businesses can use CRM to foster and implement customer-centric innovation, enhancing the customer experience. 

SharePoint 2010 is the next step for companies that want to provide their employees the tools and information they need to be effective and efficient in the workplace. Learn the changes and improvements made to the six functional areas of SharePoint 2010 and how they come together to benefit your organization. 

With the first and only H.264 High Profile implementation for real-time video, customers can immediately begin saving on bandwidth costs—up to 50%! Understand the business benefits of H.264 High Profile video conferencing solutions. Learn what sets Polycom apart and find out how you can take advantage of these benefits. 

Thinking about deploying SharePoint 2010? Tune in to this webcast to learn best practices for planning a successful implementation. In this webcast, presenter Errin O'Connor, CEO of EPC group and author of the upcoming Microsoft Press book "SharePoint Foundation 2010 - Inside Out". 

Splunk> Version 4 is available to download for free. Reduce the time to troubleshoot IT problems and security incidents to minutes or seconds instead of hours or days. Monitor your entire IT infrastructure to avoid service degradation and downtime. 

In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand. 

January 1, 2011 may have seemed very far away when the Emergency Economic Stabilization Act was signed into law in October 2008. As the date gets closer, however, many investment managers are still looking for guidance on the bill’s cost basis reporting provision—the first phase of which kicks in on that date. Read this paper to find out more. 

This paper presents the building blocks for private cloud, which include virtualization, automation and cloud service management. Read on to learn more about each building block and how they can be used to create a successful private cloud. 

Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium. 

This paper discusses how online purveyors are upgrading their e-commerce platforms and making investments in next-gen technologies to enable cross-channel selling, segmentation and personalization, better search and navigation, and more. Continue reading to learn how optimization services have made optimizing the e-commerce experience a breeze. 

In the past couple years, online shopping by consumers has increased exponentially. The timeline for mobile shopping adoption has taken a huge turn as well with the overwhelming acceptance of smart phones. Continue reading to explore how the online commerce has changed and learn how the best retailers are changing with it. 

This paper presents the differences between B2B companies and B2C companies approach to selling in the online channel. Continue reading to learn what B2B companies need to learn from B2C companies in order to ensure a successful online presence.