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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

Mobility, Virtualization and the Next-Generation Workplace by Cisco Systems, Inc.

June 30, 2012 - (Free Research)
By reading this report from Forrester Consulting, you’ll gain an understanding of the benefits, challenges and timelines for implementing workspace initiatives such as BYOD programs as well as collaboration, desktop virtualization, app virtualization and security solutions. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 23, 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 10, 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Next-generation servers put to the test by Dell, Inc. and Intel®

December 28, 2012 - (Free Research)
This white paper presents the features and capabilities of the 12th generation Dell PowerEdge server portfolio and how these advancements can improve your operational performance. 
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Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

December 01, 2003 - (Free Research)
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD

March 07, 2011 - (Free Research)
Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise. 
(WHITE PAPER) READ ABSTRACT |

HP Publishes First Social eBook On Next-Generation Enterprise with Jive-Powered Customer Community by Jive Software

June 24, 2013 - (Free Research)
In this resource learn about HP's Enterprise 20/20, a collaborative online experience that features a social ebook and Jive-powered public community, where community members participate in a wide variety of discussions about the future of the world, technology and business. 
(WHITE PAPER) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 18, 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

E-Book: IT Handbook - Server Consolidation by Dell, Inc. and Intel®

August 04, 2010 - (Free Research)
Server consolidation can save your organization money by increasing utilization rates and reducing power and cooling costs. Learn how capacity planning and virtualization technologies can help you meet your server consolidation goals. 
(EBOOK)

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 15, 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

Speeding Business Innovation with HP Data Center Transformation Solutions by Agilysys Technology Solutions Group

March 03, 2009 - (Free Research)
HP Data Center Transformation solutions accelerate some of today's most important technology initiatives: enabling consolidation, improving energy and space efficiency, and enhancing business continuity and availability. 
(WHITE PAPER) READ ABSTRACT |

Security Policies for Next-Generation IT by Hexis Cyber Solutions Inc

October 31, 2012 - (Free Research)
This CIO Decisions e-zine focuses on effective BYOD security policy. Inside, learn why security threats are evolving faster than the management practices that defend against them and, more importantly, how you can stay ahead. 
(EBOOK) READ ABSTRACT |

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel®

June 02, 2010 - (Free Research)
Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel®

April 07, 2010 - (Free Research)
Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Definitive Guide to Next Generation Network Access Control by ForeScout Technologies, Inc.

April 28, 2014 - (Free Research)
This in-depth guide provides valuable insight on next-generation network access control and how it can help your network remain secure, while enhancing performance. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Changing the Rules of Backup and Disaster Recovery by FalconStor Software

April 07, 2009 - (Free Research)
Join Independent Backup Expert W. Curtis Preston and Falconstor's Product Marketing Manager Peter Eichers as they explore common data protection challenges and what technologies can be used to address them. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation

November 2008 - (Free Research)
Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Enabling Next-Generation Mobile Broadband Services by LSI Corporation

November 2008 - (Free Research)
This white paper explains the broadband services that mobile carriers are beginning to add to their product lineup fall into six different categories. 
(WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

Why You Need A Next-Generation Firewall by Hewlett-Packard Limited

December 2013 - (Free Research)
This white paper explains how next-generation firewalls protect security systems from advanced attacks, and how they fit in with your business strategy. 
(WHITE PAPER) READ ABSTRACT |

Selecting a Next-Generation Firewall: Topic 10 Considerations by Cisco (E-mail this company)

February 2014 - (Free Research)
In this white paper, uncover 10 considerations to weigh when evaluating next-generation firewall tools to ensure that the solution you select best protects your networks from today's broad range of risk. 
(WHITE PAPER) READ ABSTRACT |

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