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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft

October 21, 2011 - (Free Research)
The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery. 
(WHITE PAPER) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 18, 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

Definitive Guide to Next Generation Network Access Control by ForeScout Technologies, Inc.

April 28, 2014 - (Free Research)
This in-depth guide provides valuable insight on next-generation network access control and how it can help your network remain secure, while enhancing performance. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Changing the Rules of Backup and Disaster Recovery by FalconStor Software

April 07, 2009 - (Free Research)
Join Independent Backup Expert W. Curtis Preston and Falconstor's Product Marketing Manager Peter Eichers as they explore common data protection challenges and what technologies can be used to address them. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

SharePoint 2010: The Future of Enterprise Content Management by AvePoint, Inc.

February 21, 2011 - (Free Research)
This paper discusses ECM’s key objectives, vital ECM functions, SharePoint’s native ECM capabilities, and how AvePoint’s DocAve Software Platform helps unleash the platform’s full potential with regard to ECM initiatives. 
(WHITE PAPER) READ ABSTRACT |

Big Data in Motion: Getting The Data To Where It’s Needed by SearchSOA.com

December 31, 2012 - (Free Research)
Big data is great, but how do you get it all to the analytical engines? Read this white paper to learn how to start getting big data to where it's needed. 
(EBOOK) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation

November 2008 - (Free Research)
Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company

April 2009 - (Free Research)
In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform. 
(WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect

August 2010 - (Free Research)
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience. 
(WHITE PAPER) READ ABSTRACT |

Delivering omni-channel shopping - Using information management and analytics in consumer industries and retail by Hewlett-Packard Limited

February 2013 - (Free Research)
This resource examines the data-oriented trends affecting consumer industries and retailers, and evaluates next-generation analytics strategies that are driving success. 
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Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

December 2003 - (Free Research)
Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
(WHITE PAPER) READ ABSTRACT |

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD

March 2011 - (Free Research)
Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise. 
(WHITE PAPER) READ ABSTRACT |

HP Publishes First Social eBook On Next-Generation Enterprise with Jive-Powered Customer Community by Jive Software

June 2013 - (Free Research)
In this resource learn about HP's Enterprise 20/20, a collaborative online experience that features a social ebook and Jive-powered public community, where community members participate in a wide variety of discussions about the future of the world, technology and business. 
(WHITE PAPER) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc.

March 2012 - (Free Research)
This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market. 
(EGUIDE) READ ABSTRACT |

Security Policies for Next-Generation IT by Hexis Cyber Solutions Inc

October 2012 - (Free Research)
This CIO Decisions e-zine focuses on effective BYOD security policy. Inside, learn why security threats are evolving faster than the management practices that defend against them and, more importantly, how you can stay ahead. 
(EBOOK) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Protecting Commercial Online Banking Customers from Next-Generation Malware by IronKey

November 2010 - (Free Research)
Cybercriminals are now using advanced malicious software (malware) to attack the computers of finance professionals in companies and government agencies. Read this paper now to learn how your business can stay protected from these threats. 
(WHITE PAPER) READ ABSTRACT |

Beyond HA: The Middleware Factor in Rapid Services Deployment in Next-Generation Networks by Enea

March 2008 - (Free Research)
This white paper examines the evolution of adoption commercial-off-the-shelf (COTS) middleware, including the criteria for what makes adoption more viable for the telecommunications industry. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

NetBackup 6.5: Enabling Next-Generation Disk-Based Data Protection by Symantec Corporation

February 2008 - (Free Research)
Symantec's Veritas NetBackup 6.5, the latest release of the company's established market-leading enterprise backup and recovery solution, provides disk-based data protection for remote office and enterprise datacenter environments. 
(WHITE PAPER) READ ABSTRACT |

How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Next-Generation Service Provider Platforms: What Do Service Providers Need? by Alcatel-Lucent

December 2008 - (Free Research)
This transcript, a printable version of the video from enterprise expert Tom Nolle, addresses the marginalization that operators face from over-the-top disintermediation - caused by exploding operating costs that result from declining revenue per bit. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

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