Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft October 21, 2011 - (Free Research) The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.  (WHITE PAPER) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics April 18, 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process.  (EGUIDE) READ ABSTRACT |

Presentation Transcript: Changing the Rules of Backup and Disaster Recovery by FalconStor Software April 07, 2009 - (Free Research) Join Independent Backup Expert W. Curtis Preston and Falconstor's Product Marketing Manager Peter Eichers as they explore common data protection challenges and what technologies can be used to address them.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Enabling Next-Generation Mobile Broadband Services by LSI Corporation November 2008 - (Free Research) This white paper explains the broadband services that mobile carriers are beginning to add to their product lineup fall into six different categories.  (WHITE PAPER) READ ABSTRACT |

HP 3PAR StoreServ Storage and VMware vSphere 5 best practices by Insight February 2013 - (Free Research) If you've deployed HP 3PAR StoreServ with VMware vSphere 5, this paper is for you. It's full of tips and best practices for configuration, recovery, optimization, thin provisioning, performance tuning and much, much more!  (WHITE PAPER) READ ABSTRACT |

HP 3PAR StoreServ Storage technologies for VMware vSphere by Insight December 2012 - (Free Research) Access this white paper to learn about the improvements and benefits your organization can achieve by supporting VMware vSphere with a next-gen storage platform built to overcome the challenges businesses face after launching server virtualization.  (WHITE PAPER) READ ABSTRACT |

SharePoint 2010: The Future of Enterprise Content Management by AvePoint, Inc. February 2011 - (Free Research) This paper discusses ECM’s key objectives, vital ECM functions, SharePoint’s native ECM capabilities, and how AvePoint’s DocAve Software Platform helps unleash the platform’s full potential with regard to ECM initiatives.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation November 2008 - (Free Research) Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.  (WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company April 2009 - (Free Research) In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform.  (WHITE PAPER) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD March 2011 - (Free Research) Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise.  (WHITE PAPER) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

5 Reasons to Choose Next-Generation ETL Data Integration with Salesforce by Progress DataDirect May 2012 - (Free Research) In this report, count down five next-generation requirements that contribute to an effective ETL data integration (DI) strategy, and learn how the right data connectivity approach can help you achieve DI success.  (WHITE PAPER) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc. March 2012 - (Free Research) This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.  (EGUIDE) READ ABSTRACT |

The Business Case for a Next-Generation SIEM: Delivering Operational Efficiency and Lower Costs Through An Integrated Approach to Network Security Management by Q1 Labs, an IBM Company October 2010 - (Free Research) The selection of the most effective IT technology is a major concern for companies of all sizes, across almost every industry. Read this white paper to learn more about how Q1 Labs' next-generation security information and event management solutions can help protect your IT assets at a lower cost to the company.  (WHITE PAPER) READ ABSTRACT |

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

Securing the Next-Generation Data Center by McAfee, Inc. August 2011 - (Free Research) Because today’s data centers must be optimally available, flexible, resilient, and secure, the traditional approach to adding security after the fact compromises their primary intent: robust and uninterrupted service delivery. This brief explores the need to build security in the design phase for maximum flexibility and advanced threat mitigation.  (WHITE PAPER) READ ABSTRACT |

IDC Vendor Spotlight: Leveraging Next-Generation Service Delivery In The Cloud by CSC January 2012 - (Free Research) Changing business requirements and customer demands are pushing cloud to the forefront. Access this exclusive report from IDC to investigate the key benefits that cloud has over traditional delivery models, current market trends, cloud offerings and challenges providers are facing.  (WHITE PAPER) READ ABSTRACT |

Cisco Delivers Enterprise-Class Next-Generation Acceleration Solution for Disaster Recovery and SAN Extension by Cisco Systems, Inc. December 2009 - (Free Research) Business Continuity and Disaster Recovery (BC/DR) emerges as one of the critical areas of focus as these data centers virtualize, unify, centralize, and scale out their storage resources. This document discusses some of the critical challenges related to the BC/DR solutions and how the Cisco MDS 9000 I/O Accelerator (IOA) addresses each of them.  (WHITE PAPER) READ ABSTRACT |

BC/DR for Virtualized Environments by SearchServerVirtualization April 2013 - (Free Research) This expert handbook presents key tips for putting the pieces together to develop a strategy to make the most out of next-generation virtualization technology.  (EBOOK) READ ABSTRACT |

Red Hat Enterprise Linux 6 on Next-Generation Servers by Dell, Inc., Intel and Red Hat April 2011 - (Free Research) This white paper examines the defining reliability, availability, and serviceability characteristics of Red Hat Enterprise Linux. Learn how they enable the addition and removal of physical and logical devices while improving system availability and increasing capacity.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

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