Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Next-Generation CRM: Driving Productivity with End-to-End Cloud Services by Microsoft October 21, 2011 - (Free Research) The newest wave of customer relationship management (CRM) applications will leverage the power of cloud computing to offer delivery models, including services being called and delivered within the application. Access this report from IDC to explore the future of CRM application delivery.  (WHITE PAPER) READ ABSTRACT |

Next-Generation Mobility Platforms, an IDC white paper by Sybase, an SAP company April 23, 2009 - (Free Research) In this paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions, and analyzes why mobility is important to enterprise customers. This paper will also identify vital criteria for choosing a next-generation platform.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience by Aspect August 10, 2010 - (Free Research) This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.  (WHITE PAPER) READ ABSTRACT |

HP Helps Managed Service Provider Build Next-Generation Datacentres for Cloud-Based Solutions by Hewlett-Packard Limited August 15, 2012 - (Free Research) This brief case study describes how managed service provider, Outsourcery deployed a virtualized cloud platform to enable them to expand their business. Learn how they approached evaluating their options and the benefits they achieved.  (CASE STUDY) READ ABSTRACT |

Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp. December 01, 2003 - (Free Research) Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment.  (WHITE PAPER) READ ABSTRACT |

Next-Generation Mainframe Computing by CA Technologies. July 15, 2011 - (Free Research) This white paper provides insight into the current state of the mainframe. Discover three challenges affecting the future of these technologies and learn how to successfully overcome them.  (WHITE PAPER) READ ABSTRACT |

Mobile Technology: Equipping Supervisors and Managers for the Next-Generation Customer Contact Center by Aspect December 20, 2012 - (Free Research) For today's contact center managers, the increase in communication channels coupled with a more sophisticated customer base and mobile workforce is presenting major challenges. Read this resource to learn how mobile technologies can help relieve these burdens by simplifying management, increasing employee productivity, and much more.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing: Public, Private, and Hybrid Clouds and Your Next-Generation Data Center by AMD March 07, 2011 - (Free Research) Cloud computing has been a hot topic in the IT industry for several years. If you have been ignoring cloud computing because it seemed like industry hype, now is the time to pay attention and craft a cloud strategy. Read this white paper to learn more about cloud options for your enterprise.  (WHITE PAPER) READ ABSTRACT |

Fenwick & West Use Metalogix for eRoom-to-SharePoint Migration by Metalogix April 29, 2010 - (Free Research) In 2005, Fenwick & West selected Microsoft SharePoint as its next-generation intranet, extranet, and collaboration platform. It soon became clear, however, that migration would be an obstacle. Read this case study to learn about their migration solution.   (CASE STUDY) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics April 18, 2011 - (Free Research) This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process.  (EGUIDE) READ ABSTRACT |

Computer Weekly 20 September 2011: Download the new issue of the UK's leading technology publication, featuring in-depth analysis of the latest IT news and technology trends by ComputerWeekly.com September 20, 2011 - (Free Research) In this week's Computer Weekly, we examine what reform of the UK's banks will mean for financial services IT strategies. We also look at the problems of software licensing when moving to desktop virtualisation, discuss how to make sense of cloud computing, and provide part three of our guide to business intelligence. Download the new issue now.  (EZINE)

The Next-Generation Contact Center by Aspect October 31, 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

E-Book: IT Handbook - Server Consolidation by Dell, Inc. and Intel® August 04, 2010 - (Free Research) Server consolidation can save your organization money by increasing utilization rates and reducing power and cooling costs. Learn how capacity planning and virtualization technologies can help you meet your server consolidation goals.  (EBOOK)

Keeping Pace with the Consumer by Aspect March 31, 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

One Stop Data: Gaining Access to Enterprise, Customer, Business Intelligence by Advent Global Solutions Inc. March 15, 2012 - (Free Research) This expert e-guide discusses next-generation BI software, in particular customer relationship management (CRM) analytics and how these factors complement the SMB market.  (EGUIDE) READ ABSTRACT |

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel® June 02, 2010 - (Free Research) Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance.  (PRODUCT OVERVIEW) READ ABSTRACT |

Unprecedented Reliability and Scalability in a Multi-Processor Server with the Intel® Xeon® Processor 7500 Series by Dell, Inc. and Intel® April 07, 2010 - (Free Research) Whether you've got data-demanding applications, are deploying a private cloud, or are using virtualization to consolidate your data center or develop a robust data recovery plan, the Intel® Xeon® processor 7500 series, with Next-Generation Intel® Microarchitecture (Nehalem), expands server capabilities with world-record-breaking performance.  (PRODUCT OVERVIEW) READ ABSTRACT |

Epicor ICE 2.0: Introducing Next-Generation Business Architecture by Epicor Software Corporation November 2008 - (Free Research) Epicor Internet Component Environment (ICE) 2.0 is a modern business architecture and application framework which utilizes a 100% service-oriented architecture (SOA) and Web 2.0 technologies for a new breed of enterprise solution.  (WHITE PAPER) READ ABSTRACT |

10 Tips for Deploying EMM in the Enterprise by BlackBerry December 2012 - (Free Research) Discover details of BlackBerry Enterprise Service 10 to learn how this innovative enterprise mobility management (EMM) solution can help you provide a secure, user-friendly experience on any smartphone or tablet.  (VIDEOCAST) READ ABSTRACT |

Presentation Transcript: Changing the Rules of Backup and Disaster Recovery by FalconStor Software April 2009 - (Free Research) Join Independent Backup Expert W. Curtis Preston and Falconstor's Product Marketing Manager Peter Eichers as they explore common data protection challenges and what technologies can be used to address them.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

Enabling Next-Generation Mobile Broadband Services by LSI Corporation November 2008 - (Free Research) This white paper explains the broadband services that mobile carriers are beginning to add to their product lineup fall into six different categories.  (WHITE PAPER) READ ABSTRACT |

SuperMassive E10000 Series Next-Generation Firewall by SonicWALL February 2011 - (Free Research) The SonicWALL® SuperMassive™ E10000 Series is SonicWALL’s Next-Generation Firewall platform designed for large networks to deliver scalability, reliability and deep security at multi-gigabit speeds.  (WHITE PAPER) READ ABSTRACT |

Next-Generation IPS for Dummies by Sourcefire January 2013 - (Free Research) Despite the hype, you don't need to replace your firewalls to gain application visibility and control. A Next-Generation IPS (NGIPS) can do this – and even detect and protect against advanced malware – without disrupting your security architecture. Learn what a NGIPS can really do. Download the "Next-Generation IPS for Dummies" eBook.  (EBOOK) READ ABSTRACT |

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