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How to Fine-Tune your Contact Center by SearchCRM

August 07, 2013 - (Free Research)
With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management. 
(EGUIDE) READ ABSTRACT |

The Customer Service Balancing Act by Jive Software

July 11, 2013 - (Free Research)
Access this helpful resource to discover a customer service technology that provides complete integration of all your customer communication channels so that you can achieve a unified view of customer interactions. Read on to discover how this peer-based strategy can cut costs while enhancing customer service by reading now! 
(WHITE PAPER) READ ABSTRACT |

Key tips to develop better content by Jive Software

July 10, 2013 - (Free Research)
Do you want to improve your content? Today, the right content can set your business apart from its competitors. View this resource to learn more about how to improve your content marketing. It outlines 5 key asset development challenges and how social collaboration can help you master them. 
(WHITE PAPER) READ ABSTRACT |

Four Reasons Why Proactive Customer Care Means Customer Loyalty by Aspect

April 30, 2013 - (Free Research)
This resource counts down four key reasons that proactive customer care makes good business sense, and examines how this strategy can transform your contact center into a customer loyalty center. Also inside, find key tips to help you get started. 
(WHITE PAPER) READ ABSTRACT |

Case study: How CVS/Pharmacy found customer service success by Aspect

July 31, 2013 - (Free Research)
This case study reveals how a unified contact center platform enabled CVS/Pharmacy – the nation's largest retail pharmacy chain – to successfully meet its multichannel customer service objectives. 
(CASE STUDY) READ ABSTRACT |

Turning Social Media into a Game-Changing Customer Care Channel by Aspect

May 23, 2013 - (Free Research)
Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations. Access this whitepaper to learn how combining contact center best practices with social media CRM technologies can increase the effectiveness of your customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Top Five Considerations for Self-Service BI Dashboards by IBM

August 19, 2013 - (Free Research)
This resource introduces a self-service BI technology that allows users to manage their own analytics needs. View now to discover how self-service BI can help your organization, and learn the top 5 things to consider before implementing such a technology. 
(WHITE PAPER) READ ABSTRACT |

Plantronics Voice Partner Solutions Guide (Microsoft) July 2013 by Plantronics

April 15, 2014 - (Free Research)
Effective communication is critical to a successful organization. This exclusive paper takes a look at a series of wireless voice solutions that can keep your workforce connected and productive while fostering collaboration and driving innovation. 
(WHITE PAPER) READ ABSTRACT |

Mobile CRM for Optimal Sales Performance by Oracle Corporation UK Ltd

December 31, 2012 - (Free Research)
To support today's sales people, organizations need customer relationship management (CRM) mobility solutions, providing secure access to critical information both on and offline. Access this white paper today to learn more about the ways in which mobility can be leveraged in order to improve business. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Selecting a Web Application Scanning (WAS) Solution by Qualys

May 16, 2013 - (Free Research)
This informative guide explores best practices for choosing a Web application scanning solution. 
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Best Practices for Selecting a Vulnerability Management (VM) Solution by Qualys

May 16, 2013 - (Free Research)
This guide explores some best practices for deploying a VM solution and outlines how it is essential for your security strategy. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for WAN Optimization by Riverbed Technology, Inc.

March 27, 2014 - (Free Research)
For the 7th year in a row, Riverbed is in the "Leaders" Quadrant of the 2014 Magic Quadrant for WAN Optimization Controllers. In this report, Gartner evaluates vendors based on their ability to execute and completeness of vision. 
(ANALYST REPORT) READ ABSTRACT |

Cisco: Scaling Application Vulnerability Management Across the Enterprise by IBM

February 28, 2013 - (Free Research)
This case study reveals the solution that one organization chose to help improve application security testing efficiencies at a reduced cost. 
(WHITE PAPER) READ ABSTRACT |

Scotiabank supports growth with an innovative commercial payment center by IBM

December 31, 2013 - (Free Research)
Scotiabank needed the right solution to help its corporate customers manage the complexity of their payment processes. In this case study, learn how, like Scotiabank, you can successfully reduce the time and cost of providing enhanced payment services with the right integrated payments service. 
(WHITE PAPER) READ ABSTRACT |

Rave Reviews: How to Dazzle Decision Makers with Data by IBM

January 24, 2014 - (Free Research)
View the following webcast to join Dr. Robin Bloor, Chief Analyst at The Bloor Group and Noah Iliinsky, Visualization Expert at IBM as they reveal the key opportunities that can be gained from properly deployed data visualization. The two also cover the 4 pillars to use for effective data visualization and what you can do to capitalize on them. 
(WEBCAST) READ ABSTRACT |

Gartner Magic Quadrant for Corporate Performance Management Suites by IBM

January 23, 2014 - (Free Research)
Access the following extensive comparative report from Gartner that compares top CPM vendors. Uncover the strengths, cautions, as well as other relevant evaluation criterion to ensure that your next move to a CPM solution is the right one. 
(WHITE PAPER) READ ABSTRACT |

Providing effective endpoint management at the lowest total cost by IBM

April 01, 2011 - (Free Research)
Endpoint management technologies ensure that servers, workstations, laptops, mobile devices, and virtually any other network-connected device are kept up-to-date and correctly configured. Read on to investigate the total cost of ownership, or TCO, of an endpoint management investment. 
(WHITE PAPER) READ ABSTRACT |

Rethinking Enterprise Mobility: The Way It Should Be by CA Technologies.

March 24, 2014 - (Free Research)
In this expert webcast, mobility expert Jack Madden takes and in-depth look at mobile management, discussing the critical role management plays in all aspects of the mobile environment and examining some of the most effective strategies and solutions are available to you. 
(WEBCAST) READ ABSTRACT |

Lifecycle of an Advanced Persistent Threat by Dell SecureWorks UK

August 16, 2012 - (Free Research)
Advanced Persistent Threats (APTs) are a serious concern for both governmental and private-sector organizations. Read this white paper to get the situational awareness and understanding you'll need to develop an effective and efficient Advanced Persistent Threat (APT) defense strategy. 
(WHITE PAPER) READ ABSTRACT |

Soarian Information Access: Simplifying and Extending Care Processes by Siemens

March 31, 2013 - (Free Research)
This white paper features a simplified information access solution that enables healthcare providers with anytime, anywhere workflows to help improve efficiencies and patient care. 
(WHITE PAPER) READ ABSTRACT |

Stopping Malicious Botnets by Hewlett-Packard Limited

November 30, 2012 - (Free Research)
In this white paper, get vital information about the malicious bot, also known as botnets when in large forces, and explore 4 key features that will help you build a defense-in-depth security system to prevent these attacks from compromising your networks. 
(WHITE PAPER) READ ABSTRACT |

8 Questions to Ask Your Intrusion Security System Vendor by Hewlett-Packard Limited

September 30, 2012 - (Free Research)
This resource outlines 8 questions to ask your intrusion security provider – to ensure your network stays protected. 
(WHITE PAPER) READ ABSTRACT |

Improve SalesPerformance, Optimize the Customer Experience: Sales Strategy Brief by Oracle Corporation UK Ltd

December 31, 2012 - (Free Research)
This white paper explores customer experiences throughout the selling process, how sales must adapt in the age of the customer, and ways to improve sales performance that will positively impact the customer experience. 
(WHITE PAPER) READ ABSTRACT |

How-to Build High Performance Security for the Software-Defined Data Center by Trend Micro

April 09, 2014 - (Free Research)
This crucial webcast discusses how your organization can build a high-performance security strategy for the virtualized data center, outlining what kind of solutions to look for, what common challenges you might run into, and how to get the most from your virtualized environments. 
(WEBCAST) READ ABSTRACT |

IT Handbook: Getting Over the Cloud Adoption Hurdle by SearchCloudComputing.com

March 14, 2013 - (Free Research)
This expert resource will take you through the fears associated with the public cloud, offer a cloud security to-do list and provide a guide to available services and products. 
(EGUIDE) READ ABSTRACT |

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