Download now to learn the degree to which extended processes have been automated throughout the enterprise; business behaviors and efficacy associated with automating ad-hoc and paper-based business processes and benefits that have been derived from automating manual business processes. 

With companies storing data for longer periods of time to meet compliance regulations and business best practices, the inherent risk of a data breach is growing significantly. Organizations should develop sound encryption key management processes to minimize administrative overhead and maximize the value of data encryption. 

This podcast summarizes, Define What's Valued Online, a new study which confirms what many technology marketers have instinctively suspected all along: Buyers of technology products consider Internet research essential to their ability to do their jobs. Listen to this podcast to learn about basic changes you can make to improve your online content. 

This report discusses content strategies and preferences from the unique perspectives of both the B2B technology buyers and marketers. 

London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business. 

This resource examines how the New York Philharmonic digitized their enormous collections to provide universal online access with a robust, scalable document management system. 

Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth. 

This paper, an overview of the findings of the IBM Global CIO Study, can help you get a clearer view of the challenges IT is facing and how some of the most successful CIOs and IT organizations are meeting those challenges. 

Access this exclusive resource to find out how one company connected thousands of employees around the world and consolidated over 1,200 applications into a virtual desktop environment by deploying a hosted virtual desktop platform. 

In a classic illustration of one thing leading to another, Western Dental’s major technology revamp began with a humble goal. Read this case study to learn more about Western Dental's amazing transformation. 

This case study outlines a recent development in Thompson Reuters' legal research service. In this study, you'll learn about the infrastructure technologies and solutions Reuters' implemented in order to successfully engineer this enhanced search platform, and learn about the benefits it brought the company. Read on for more. 

This report, the third in a series of studies examining the impact that emerging online media have on B2B technology marketing, shows how three mainstays of the Web 2.0 culture are evolving into B2B information delivery tools: Online video, Social networks and Wikis. 

In this brief case study, you'll discover an  innovative approach a Hamilton, New Zealand firm implemented to provide a scalable, redundant storage and computing infrastructure to support self-service environment where customers manage their own provisioning.