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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more...
>> Discover more offerings from Information Builders Inc..
Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

New! Smart SOA Connectivity and Integration Podcast Series by IBM

March 07, 2011 - (Free Research)
Listen to software development experts from the IBM® Software Development Laboratory and some of their U.S.-based counterparts explain how to reduce complexity, improve access to vital business information, and optimize IT budgets in this exclusive, listen-at-your-own-pace podcast series on Smart SOA Connectivity and Integration. 
(PODCAST) READ ABSTRACT |

Sell. Smarter. Redefining commerce in the age of the customer by IBM

May 01, 2012 - (Free Research)
Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more. 
(WHITE PAPER) READ ABSTRACT |

Accelerating innovation: New approaches to software development for smarter products by IBM

October 31, 2013 - (Free Research)
In this informative resource, get an in-depth look at the software development challenges for product delivery organizations, and discover a new approach to development that can help overcome these difficulties. 
(WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM

November 18, 2011 - (Free Research)
As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper. 
(WHITE PAPER)

Top Ten Data Management Trends by Scalability Experts

May 31, 2011 - (Free Research)
Read this white paper to get the top ten data management trends that will be important in 2011 and beyond. Leveraging these trends will enable you to make more insightful business decisions, reduce your IT costs and make your environment more responsive, available and scalable. 
(WHITE PAPER) READ ABSTRACT |

A Breakthrough in Service Delivery for Data Center Workloads by IBM

June 25, 2009 - (Free Research)
Watch this Webcast as IBM reveals new offering that can sustain ongoing cost reduction while improving service levels over the long term. 
(WEBCAST) READ ABSTRACT |

Automate Storage Tiering Simply and Efficiently with Dell EqualLogic PS Series Virtualized iSCSI SANs by Dell, Inc.

December 01, 2011 - (Free Research)
Tiered storage is a smart storage solution that directs application workloads to a specific storage location (or "tier") based on performance and cost characteristics. This white paper provides an introduction to tiered storage; learn exactly how tiered storage functions, and how to determine which data should be sent to which tier. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric

January 2004 - (Free Research)
This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements. 
(WHITE PAPER) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM

December 2010 - (Free Research)
As the CIO of a flourishing business, you are happy to report that the current information projects are going well. The new call center is up and running, the new data warehouse is on-line, and the new customer loyalty systems have been deployed successfully. 
(WHITE PAPER) READ ABSTRACT |

Smart cards: security risks by ComputerWeekly.com

April 2013 - (Free Research)
This article in our Royal Holloway Information Security Thesis series assess the new features introduced in Java Card 3 Connected Edition smart card specification and their associated security risks. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Smart  Organisations by ComputerWeekly.com

October 2011 - (Free Research)
Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank. 
(WHITE PAPER) READ ABSTRACT |

The mini-guide to social customer service by Salesforce.com

July 2012 - (Free Research)
<p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p> 
(WHITE PAPER) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc.

August 2010 - (Free Research)
Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences. 
(VIDEO)

Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com

May 2012 - (Free Research)
The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum. 
(ANALYST REPORT) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc.

January 2011 - (Free Research)
A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price. 
(WHITE PAPER) READ ABSTRACT |

New Intelligence for a Smarter Planet: Driving Business Optimization with IBM Analytic Solutions ebook by IBM

March 2011 - (Free Research)
On a Smarter Planet, Leveraging Information is critical to achieve the insights needed in today's businesses.  This book was written to describe New Intelligence for our customers and how IBM InfoSphere Warehousing and Smart System Analytics solutions contribute to a Smarter Planet. 
(EBOOK) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation

January 2009 - (Free Research)
Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. 
(WHITE PAPER)

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf

November 2011 - (Free Research)
With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. 
(EZINE)

Measuring the Business Impact of Support by Citrix Online UK

July 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
(WHITE PAPER) READ ABSTRACT |

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness by BMC Software, Inc.

January 2010 - (Free Research)
To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops. 
(WHITE PAPER) READ ABSTRACT |

Humanising the Service Desk by LogMeIn, Inc.

May 2011 - (Free Research)
Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre. 
(WHITE PAPER) READ ABSTRACT |

Seven Trends Driving Effectiveness in the Contact Center by Avaya

April 2013 - (Free Research)
Customers want to use social media, video, instant messaging and more to contact you - and they want to do it quickly. In this resource, check out seven key trends that are driving effectiveness in the contact center. 
(WHITE PAPER) READ ABSTRACT |

Smarter Computing and Breakthrough IT Economics by IBM

February 2012 - (Free Research)
This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models. 
(WHITE PAPER) READ ABSTRACT |

Is Social Media Transforming Your Business? by Oracle Corporation

March 2012 - (Free Research)
It's no secret that social media has changed consumer behaviors – but most companies are struggling to capitalize on the unique opportunities it has to offer. Review this resource to learn how incorporating social media into knowledge management, contact centers, and the Web can substantially enhance your customer's experience.   
(WHITE PAPER) READ ABSTRACT |

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