Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

New! Smart SOA Connectivity and Integration Podcast Series by IBM March 07, 2011 - (Free Research) Listen to software development experts from the IBM® Software Development Laboratory and some of their U.S.-based counterparts explain how to reduce complexity, improve access to vital business information, and optimize IT budgets in this exclusive, listen-at-your-own-pace podcast series on Smart SOA Connectivity and Integration.  (PODCAST) READ ABSTRACT |

Sell. Smarter. Redefining commerce in the age of the customer by IBM May 01, 2012 - (Free Research) Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more.  (WHITE PAPER) READ ABSTRACT |

Smarter communications through analytics by IBM November 18, 2011 - (Free Research) As research suggests, investments in data integration and analytics that maximize the value of each customer are worthwhile and create potential for financial gain. To quantify the value of those investments, an illustrative $8 billion communications provider was modeled. Results from this effort are presented throughout this paper.  (WHITE PAPER)

Top Ten Data Management Trends by Scalability Experts May 31, 2011 - (Free Research) Read this white paper to get the top ten data management trends that will be important in 2011 and beyond. Leveraging these trends will enable you to make more insightful business decisions, reduce your IT costs and make your environment more responsive, available and scalable.  (WHITE PAPER) READ ABSTRACT |

IBM PureSystems: A Family of Integrated Systems by IBM October 31, 2012 - (Free Research) This whitepaper details how IBM's family of expert integrated systems can help you achieve the efficiency, flexibility, agility and control you seek from your IT infrastructure.  (WHITE PAPER) READ ABSTRACT |

A Breakthrough in Service Delivery for Data Center Workloads by IBM June 25, 2009 - (Free Research) Watch this Webcast as IBM reveals new offering that can sustain ongoing cost reduction while improving service levels over the long term.  (WEBCAST) READ ABSTRACT |

Automate Storage Tiering Simply and Efficiently with Dell EqualLogic PS Series Virtualized iSCSI SANs by Dell, Inc. December 01, 2011 - (Free Research) Tiered storage is a smart storage solution that directs application workloads to a specific storage location (or "tier") based on performance and cost characteristics. This white paper provides an introduction to tiered storage; learn exactly how tiered storage functions, and how to determine which data should be sent to which tier.  (WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

Smart cards: security risks by ComputerWeekly.com April 17, 2013 - (Free Research) This article in our Royal Holloway Information Security Thesis series assess the new features introduced in Java Card 3 Connected Edition smart card specification and their associated security risks.  (ESSENTIAL GUIDE) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM December 14, 2010 - (Free Research) As the CIO of a flourishing business, you are happy to report that the current information projects are going well. The new call center is up and running, the new data warehouse is on-line, and the new customer loyalty systems have been deployed successfully.  (WHITE PAPER) READ ABSTRACT |

The Business Value of CX: Attracting New Customers by Oracle Corporation UK Ltd December 19, 2012 - (Free Research) You depend on customers to drive business growth.The key to retaining customers and attracting new ones resides in your ability to understand your customer's wants  and deliver a personalized experience that meets – and preferably exceeds – their expectations. Watch this video to learn more on how to deliver a superior customer experience.  (VIDEO)

New Intelligence for a Smarter Planet: Driving Business Optimization with IBM Analytic Solutions ebook by IBM March 17, 2011 - (Free Research) On a Smarter Planet, Leveraging Information is critical to achieve the insights needed in today's businesses.  This book was written to describe New Intelligence for our customers and how IBM InfoSphere Warehousing and Smart System Analytics solutions contribute to a Smarter Planet.  (EBOOK) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 30, 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

Smart  Organisations by ComputerWeekly.com October 2011 - (Free Research) Download this report to learn how your organisation can use smart technology to drive innovation and enhance your competitive position, without breaking the bank.  (WHITE PAPER) READ ABSTRACT |

Analyst Insight: Is There a Smart City Market? by ComputerWeekly.com May 2012 - (Free Research) The value of the IT market for smart cities globally is approximately $35bn, according to this in depth analysis from Ovum.  (ANALYST REPORT) READ ABSTRACT |

IT Connects Customers to Brands by Cisco Systems, Inc. August 2010 - (Free Research) Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences.  (VIDEO)

The mini-guide to social customer service by Salesforce.com July 2012 - (Free Research) <p>Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.</p>  (WHITE PAPER) READ ABSTRACT |

The Forrester Wave: Smart Process Applications, Q2 2013 by OpenText April 2013 - (Free Research) This Forrester Wave report aims to help CIOs find the right smart process app vendor partners for improving this full spectrum of human-based processes. Read today to explore Forrester's key takeaways after conducting a 15-criteria evaluation of twelve software vendors.  (WHITE PAPER) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

The state of smarter banking: Smarter Industries Symposium, Barcelona, November 2010 by IBM August 2011 - (Free Research) This white paper discusses how data standardization along with better analytics and business intelligence can be a defining factor for success in financial markets by enabling smarter banking. Learn how these tools help blunt the impact of radical changes while delivering a better customer experience.  (WHITE PAPER) READ ABSTRACT |

Optimize Data Management for Smarter Banking and Financial Markets E-Book by IBM March 2011 - (Free Research) This e-book explains how smarter banks can anticipate customer needs and deliver innovative products faster, more consistently and more nimbly than the competition. They have full visibility of their risk position and customer needs. And they respond quickly to both challenges and opportunities. Read on to learn how to become a smarter bank.  (EBOOK) READ ABSTRACT |

Smarter Products - The Building Blocks for a Smarter Planet by IBM May 2009 - (Free Research) IBM offers the first integrated software platform dedicated to the delivery of smarter products, with our portfolio of software, hardware and services, IBM can help companies create and manage smarter products for a smarter planet. Read on to learn more.  (WHITE PAPER)

Getting Smarter About Storage to Meet the Demands of Unprecedented Data Growth by IBM March 2013 - (Free Research) Browse this two-page paper about the new way of thinking about storage in 2013 and learn how getting smarter about storage can help you better meet the demands of today's unprecedented data growth.  (WHITE PAPER) READ ABSTRACT |

Smarter Computing and Breakthrough IT Economics by IBM February 2012 - (Free Research) This brief white paper examines multiple case studies that demonstrate how smarter computing - the idea of transforming IT to deliver breakthrough economics and support innovation - offers improved IT economics. The case studies inside cover different IT domains — optimized systems, federated data, cloud and new service delivery models.  (WHITE PAPER) READ ABSTRACT |

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