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Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix

July 2008 - (Free Research)
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp

October 2011 - (Free Research)
This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program. 
(CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix

July 2008 - (Free Research)
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Automated Log Management for Hybrid Cloud Environments by VMware, Inc.

May 2013 - (Free Research)
In this white paper, discover a log management tool that addresses the needs of today's dynamic environment by providing quality of service, operational efficiency, and compliance features for optimum infrastructure and application service levels. 
(WHITE PAPER) READ ABSTRACT |

Sentinel Log Manager Review by Novell, Inc.

July 2010 - (Free Research)
This paper is a review of the stand-alone Sentinel Log Manager and how it stands up to keyconcerns that survey respondents raised about log managers, including collection, storage andsearching/reporting capabilities. 
(WHITE PAPER) READ ABSTRACT |

Recommended Best Security Practices for Unified Communications by Polycom, Inc.

March 2012 - (Free Research)
Unified Communications (UC) can be viewed as another set of data and protocols utilizing IP networks. From a security perspective, it is very similar to other IP data services. This document describes the security issues that organizations should consider as they deploy UC, and offers Polycom's recommendations for implementing secured UC. 
(WHITE PAPER) READ ABSTRACT |

LogRhythm and PCI Compliance by LogRhythm, Inc.

September 2009 - (Free Research)
LogRhythm has extensive experience in helping organizations improve their overall security and compliance posture while reducing costs. This paper illustrates and discusses the 6 domains of PCI DSS requirements as well as uses tables to outline how LogRhythm supports PCI compliance. 
(WHITE PAPER) READ ABSTRACT |

Buyer's Guide to Log Management: Comparing On-Premise and On-Demand Solutions by Alert Logic

March 2007 - (Free Research)
This white paper examines and compares two solutions to log management - traditional on-premise log management managed in-house by the infrastructure team and a Software-as-a-Service (SaaS). 
(WHITE PAPER) READ ABSTRACT |

Log Management in the Cloud: A Comparison of In-House Vs. Cloud-Based Management of Log Data by Alert Logic

December 2008 - (Free Research)
This white paper presents some questions to consider when vetting your business needs against each type of log management model. 
(WHITE PAPER) READ ABSTRACT |

Log Management Best Practices by RSA, The Security Division of EMC

February 2008 - (Free Research)
Developing best practices in log management is not a simple task. This paper should help organizations develop their own comprehensive set of best practices by providing a set of 40 recommended best practices covering logging policies; procedures and t... 
(WHITE PAPER) READ ABSTRACT |

Log Management E-book by RSA, The Security Division of EMC

June 2009 - (Free Research)
Log management is covering several important aspects of network security. The four major chapters of this E-book focus on the use of log management as it pertains to compliance, analysis, forensics, and an SIEM alternative. Read on to learn more. 
(EBOOK) READ ABSTRACT |

Simplifying Log Collection, Storage and Analysis by ArcSight, an HP Company

September 2009 - (Free Research)
ArcSight Logger is a turnkey appliance for collection, efficient storage, and high-performance search and reporting of all enterprise log data. Read this paper to learn more details. 
(PRODUCT OVERVIEW) READ ABSTRACT |

A Universal Log Management Solution by Hewlett-Packard Company

May 2012 - (Free Research)
In this white paper, explore a universal log management solution that consolidates log data from security, compliance audit, IT operations, and application development teams to provide clear visibility to improve troubleshooting abilities. 
(WHITE PAPER) READ ABSTRACT |

ArcSight Logger: Universal Log Management Solution by ArcSight, an HP Company

March 2011 - (Free Research)
ArcSight Logger is a universal log management solution that unifies searching, reporting, alerting and analysis across any type of enterprise log data - making it unique in its ability to collect, analyze and store massive amounts of data generated by modern networks. Check out this product brief to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

11 Myths about Microsoft Exchange Backup & Recovery by AppAssure Software, Inc.

July 2008 - (Free Research)
This paper provides us with the 11 Myths about Microsoft Exchange Backup & Recovery and, how can we overcome them with careful planning and the right toolsets. 
(WHITE PAPER) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Boosting Enterprise Security with Integrated Log Management by IBM

May 2013 - (Free Research)
Explore how replacing your legacy, siloed log management systems with an integrated approach is crucial to reducing security risks and improving compliance across your diverse IT environments. 
(WHITE PAPER) READ ABSTRACT |

Unclutter Your Data Center With Consolidated Log Management by VMware, Inc.

June 2013 - (Free Research)
In this white paper, explore a consolidated logging system to avoid the risks that may occur in a complex IT environment, and feel confident in running a reliable and secure virtual data center. 
(WHITE PAPER) READ ABSTRACT |

Log Analytics: Simplifying Complex IT Environments by VMware, Inc.

October 2013 - (Free Research)
Access this white paper for interviews with IT operations teams looking for better ways to effectively collect, analyze, and harness key information from logs in today's complex IT environment. 
(WHITE PAPER) READ ABSTRACT |

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