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How Can Infrastructure Management Help Me Reduce Costs and Increase Business Productivity While Improving Service Delivery? by CA Technologies. April 2008 - (Free Research) Infrastructure Management from CA consolidates and streamlines management of your IT infrastructure, helping you reduce expenses, address changing business demands and improve delivery and performance of services that drive the business.  (WHITE PAPER) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge December 2008 - (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.  (WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft March 2011 - (Free Research) In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

Considering the Advantages of Voice for Your Forklift Fleet by Intermec February 2013 - (Free Research) View this white paper to learn more about why using voice technology and multifunction forklift-mounted terminals and scanners doesn't have to be an either or decisions. It provides detailed advice from early adopters on how to improve the value of using voice and other input technologies on multifunction forklift terminals.  (WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Mobile Application Keeps KART Vans on a Roll by AT&T Corp October 2011 - (Free Research) This case study shows how The Kings County Area Public Transit Agency uses mobile applications to increase the effeciency of their rural transit vanpool program.  (CASE STUDY) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Log Management in the Cloud: A Comparison of In-House Vs. Cloud-Based Management of Log Data by Alert Logic December 2008 - (Free Research) This white paper presents some questions to consider when vetting your business needs against each type of log management model.  (WHITE PAPER) READ ABSTRACT |

Sentinel Log Manager Review by Novell, Inc. July 2010 - (Free Research) This paper is a review of the stand-alone Sentinel Log Manager and how it stands up to keyconcerns that survey respondents raised about log managers, including collection, storage andsearching/reporting capabilities.  (WHITE PAPER) READ ABSTRACT |

Simplifying Log Collection, Storage and Analysis by ArcSight, an HP Company September 2009 - (Free Research) ArcSight Logger is a turnkey appliance for collection, efficient storage, and high-performance search and reporting of all enterprise log data. Read this paper to learn more details.  (PRODUCT OVERVIEW) READ ABSTRACT |

Recommended Best Security Practices for Unified Communications by Polycom, Inc. March 2012 - (Free Research) Unified Communications (UC) can be viewed as another set of data and protocols utilizing IP networks. From a security perspective, it is very similar to other IP data services. This document describes the security issues that organizations should consider as they deploy UC, and offers Polycom's recommendations for implementing secured UC.  (WHITE PAPER) READ ABSTRACT |

ArcSight Logger: Universal Log Management Solution by ArcSight, an HP Company March 2011 - (Free Research) ArcSight Logger is a universal log management solution that unifies searching, reporting, alerting and analysis across any type of enterprise log data - making it unique in its ability to collect, analyze and store massive amounts of data generated by modern networks. Check out this product brief to learn more.  (PRODUCT OVERVIEW) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com April 2009 - (Free Research) Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well.  (EBOOK) READ ABSTRACT |

LogRhythm and PCI Compliance by LogRhythm, Inc. September 2009 - (Free Research) LogRhythm has extensive experience in helping organizations improve their overall security and compliance posture while reducing costs. This paper illustrates and discusses the 6 domains of PCI DSS requirements as well as uses tables to outline how LogRhythm supports PCI compliance.  (WHITE PAPER) READ ABSTRACT |

Buyer's Guide to Log Management: Comparing On-Premise and On-Demand Solutions by Alert Logic March 2007 - (Free Research) This white paper examines and compares two solutions to log management - traditional on-premise log management managed in-house by the infrastructure team and a Software-as-a-Service (SaaS).  (WHITE PAPER) READ ABSTRACT |

Log Management Best Practices by RSA, The Security Division of EMC February 2008 - (Free Research) Developing best practices in log management is not a simple task. This paper should help organizations develop their own comprehensive set of best practices by providing a set of 40 recommended best practices covering logging policies; procedures and t...  (WHITE PAPER) READ ABSTRACT |

Log Management E-book by RSA, The Security Division of EMC June 2009 - (Free Research) Log management is covering several important aspects of network security. The four major chapters of this E-book focus on the use of log management as it pertains to compliance, analysis, forensics, and an SIEM alternative. Read on to learn more.  (EBOOK) READ ABSTRACT |

E-Guide A Decision Maker’s Guide to Log Management by ArcSight, an HP Company October 2010 - (Free Research) While often underappreciated by IT professionals, logs are an extremely useful source of data for IT shops. Often undervalued as a strategic weapon, log management tools can play a vital role in securing mission-critical data and assuring accountability. Learn what to consider when it’s time to get a handle on your logs.  (EGUIDE) READ ABSTRACT |

11 Myths about Microsoft Exchange Backup & Recovery by AppAssure Software, Inc. July 2008 - (Free Research) This paper provides us with the 11 Myths about Microsoft Exchange Backup & Recovery and, how can we overcome them with careful planning and the right toolsets.  (WHITE PAPER) READ ABSTRACT |

Tripwire Log Center by Tripwire, Inc. February 2011 - (Free Research) A decade or more ago, logs of events recorded by firewalls, intrusion detection systems and other network devices were considered more of a nuisance than a help. There were too many of them, they weren’t easily collected, and there was no easy way to make sense of which were important.  (WHITE PAPER) READ ABSTRACT |

Security Log Analysis: Saving the World, One Company at a Time by Global Knowledge September 2011 - (Free Research) Having a security log monitoring process in place can help your organization detect intrusions before they happen or minimize the damage of attacks. Access this exclusive resource for 10 tips to an effective security monitoring process.  (WHITE PAPER) READ ABSTRACT |

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