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FINRA: Compliance Guide Social Networks, Web 2.0 and Unified Communications by FaceTime Communications
September 21, 2010 - (Free Research)
This whitepaper sets out some of the key rules, guidelines and associated risks for FINRA member firms and suggests ways that organisations can use technology to protect themselves and their RRs. In addition, it looks at some of the other issues that enterprises may encounter when enabling the new internet.
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Social Recruiting Guide: How to Effectively Use Social Networks and Avoid Legal Risks by Oracle Corporation
July 31, 2012 - (Free Research)
Social networking sites are some of the most powerful tools available to recruiters today. If you're not sure where to start with a social recruiting strategy, this paper will outline why social recruiting is becoming an imperative for companies today, what considerations you need to be aware of, and what first steps you can take.
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Managing Dell PowerEdge C Servers in Hyperscale Environments by Dell, Inc. and Intel®
July 06, 2011 - (Free Research)
When companies run large-scale applications on multiple similar servers, they require a diverse set of tools that are designed for one-to-many system management. This white paper will review different system management options that provide monitoring in hyperscale environments.
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Web 2.0 Engaging Customer Passion by SDL Web Content Management Solutions Division
July 27, 2010 - (Free Research)
This paper examines the ways in which organizations can tap into Web 2.0 interaction as part of the marketing strategy, marketing tactics and communication plan to create customer engagement by matching your visitors' passion and to figure out the "best fit" for the new opportunities that present themselves.
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Using Social to Improve Customer Experience by Oracle Corporation UK Ltd
October 31, 2011 - (Free Research)
Studies show that 4 out of 5 Americans are utilizing social networks, creating unique customer service optimization opportunities for your business. Have you embraced or avoided the social customer service revolution? Read this paper to learn more about how social media can greatly enhance your customer service and support initiatives.
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Gartner predictions around Social CRM by Infor CRM
February 08, 2012 - (Free Research)
This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.
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The Social Business: Advent of a new age by IBM
February 16, 2011 - (Free Research)
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
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Maturing Your DLP Strategy for Today’s Threats by Sophos, Inc.
February 02, 2012 - (Free Research)
Social networks have become a new avenue to cybercriminals today, using social engineering to exploit systems and data. In this expert resource, uncover how social networking is impacting data loss prevention (DLP) strategies and explore eight key questions to ask your vendor to help mature your DLP solution.
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Solution Brief: The Top Four Business Risks of Social Media by BlueCoat
September 19, 2011 - (Free Research)
Social networks are changing the way people interact, communicate, form opinions, and purchase. And businesses must support social media to drive their business. However, this medium can also pose new security risks. View now to explore the top four risks of social networking and discover various ways to protect against and mitigate these risks.
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Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results by InsideView
August 26, 2009 - (Free Research)
Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world.
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Readying your Portals for Social Business by IBM
August 16, 2011 - (Free Research)
Social networking, high-speed mobility and smarter devices are changing the way we do business. Read this paper now to learn how you can create value for your business through building robust social and real-time collaboration capabilities into portals.
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Oracle Mobile and Social Service: The Next Step in IAM by Oracle Corporation UK Ltd
November 30, 2012 - (Free Research)
As cloud computing, mobile computing and social computing infiltrate the enterprise, an "identity explosion" is occurring – one which requires a new IAM strategy. This whitepaper explores the next steps in IAM and how to keep your enterprise safe.
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SharePoint 2010: Ten Tips for Creating a Collaborative Framework for your Company by Global Knowledge
November 22, 2010 - (Free Research)
This paper examines how SharePoint 2010 is a sophisticated enterprise-level collaboration platform. Whether it’s creating wikis and micro-blogging, or document sharing and project management, SharePoint 2010 allows organizations to take collaboration to an entirely new level.
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BT rolls out Microsoft Sharepoint 2010 by ComputerWeekly.com
June 01, 2010 - (Free Research)
BT is to roll out Facebook-style social networking services to its 100,000 employees, in a move it says will help staff collaborate more effectively on projects, whether they are in the office or working remotely.
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A more social contact center by Salesforce.com
March 20, 2012 - (Free Research)
In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
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The Social-Powered Enterprise by Salesforce.com
February 06, 2012 - (Free Research)
This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
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How social/collaborative approaches can build bridges in case management by IBM
November 17, 2011 - (Free Research)
In this tip guide, well-known industry analyst Neil Ward-Dutton discusses trends and best practices in social networking and collaboration for case management. Readers will learn how social/collaborative approaches can build bridges and improve service in case management.
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The Future of Email and Applications is Social by IBM
February 28, 2013 - (Free Research)
The workplace is evolving – is your email application keeping pace? This resource details why the future of email and applications is social and details the many benefits a socially relevant email experience provides.
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Advanced Identity Tracking for Social Networking Sites by Hewlett-Packard Company
May 31, 2012 - (Free Research)
This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!
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Advanced Identity Tracking for Social Networking Sites by Hewlett-Packard Company
May 31, 2012 - (Free Research)
This resource details the methods used to assist social networking sites in identifying online predators and thwarting potentially serious attacks. View now to learn more!
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Using Social Media to Win Over Customers by SearchCRM
March 12, 2013 - (Free Research)
While many businesses are eager to join their customers at the social media party, doing so without the proper internal processes in place could spell disaster. In this brief expert e-book, you can learn how to create a successful social CRM initiative (and valuable customer relations) through implementing the right processes and technologies.
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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM
May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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Outbound Email And Data Loss Prevention In Today's Enterprise, 2009 by Proofpoint, Inc.
August 11, 2009 - (Free Research)
The convenience and ubiquity of email as a business communications tool has exposed enterprises to a wide variety of legal, financial and regulatory risks associated with outbound email. This report summarizes the findings of Proofpoint's sixth annual survey of enterprise attitudes about outbound email, content security and data protection.
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