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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
>> Discover more offerings from SAP America, Inc..

Think beyond Software Performance Monitoring: A Perspective on Your Service-Level Management Strategy by Keynote Systems

May 01, 2005 - (Free Research)
This white paper discusses methods for monitoring Web site performance from an end-user perspective. Explore the benefits associated with neutral, third-party performance monitoring. 
(WHITE PAPER) READ ABSTRACT |

20th Century Fox Providing Answers to Performance Issues with SilkPerformer by Micro Focus

May 17, 2012 - (Free Research)
<p>When 20<sup>th</sup> Century Fox needed to find a way to increase its software performance and provide users with faster online transaction processing they turned to performance testing software. Read this brief case study to learn how easy the system was to implement and the benefits that Fox was able to see.</p> 
(CASE STUDY) READ ABSTRACT |

E-book: Developing a Mission-Critical Hardware Strategy for Your SAP Environment by Hewlett-Packard Company

September 01, 2009 - (Free Research)
Read this E-Book and learn how reducing hardware complexity can increase the performance of a SAP landscape and key considerations for designing or upgrading your hardware infrastructure. Additionally, best practices are explained for running a virtualized SAP infrastructure. 
(EBOOK) READ ABSTRACT |

The Three Stages of Preparation for Optimizing Parallel Software by Intel Software Network

June 01, 2009 - (Free Research)
Improving software performance on parallel software requires a structured approach that makes good use of development resources, obtaining good results quickly. This paper breaks down such an approach into three distinct stages. Read on to find out what the stages are. 
(WHITE PAPER)

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

FAQ: Load testing software and application performance management by IBM

October 30, 2013 - (Free Research)
With Agile methodologies come faster deployment cycles and the need for more careful, coordinated and disciplined flow of software from development to quality assurance to production deployment.  In this E-Guide, learn more about gaining productivity in release management. 
(EGUIDE) READ ABSTRACT |

Driving Business Optimization with End-to-End Performance Testing by Hewlett-Packard Company

September 30, 2013 - (Free Research)
In this comprehensive IDC report, explore the role that performance testing can play in overall application lifecycle management (ALM), security, resource, and demand management. Learn what makes a solid performance testing framework and discover a successful path to performance testing. 
(ANALYST REPORT) READ ABSTRACT |

SearchCIO E-Guide: Application Performance Management for Agile Development Teams by Hewlett-Packard Company

February 23, 2012 - (Free Research)
While the constant feedback gathered through agile development ultimately produces better design and architecture solutions, an iterative approach can lead to performance shortfalls along the way to your final destination. Access this e-guide for expert insight into successful application performance management in agile environments. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

A Superior Hardware Platform for Server Virtualization by Intel Corporation

September 03, 2009 - (Free Research)
Server virtualization is helping IT organizations improve data center productivity in fundamental ways. To gain the full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. Read on to learn more . . . 
(TECHNICAL ARTICLE)

SQL Compatibility in DB2 9.7-- From triggers to object enhancements: A demonstration of the new PL/SQL compatibility features by IBM

September 01, 2010 - (Free Research)
This article overviews the new PL/SQL compatibility features in IBM DB2 software version 9.7, making it easier to adopt and allowing you to take advantage of its autonomic and high-performance characteristics.  
(WHITE PAPER) READ ABSTRACT |

Performance Center of Excellence by Hewlett-Packard Company

February 27, 2009 - (Free Research)
As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE. 
(WHITE PAPER) READ ABSTRACT |

Four Ways to Reduce Software Testing Cost Without Sacrificing Quality by CA Technologies.

May 02, 2012 - (Free Research)
Read this expert content to learn about a four step process to reducing test costs. Learn how to be financially savvy about your testing without cutting valuable employees and managers that enhance your quality assurance processes. 
(EGUIDE) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Setting the Foundation for Exceptional Performance by Neustar®

April 25, 2012 - (Free Research)
Join Neustar’s performance expert as he discusses how to set the stage for performance. In this informative webcast you will learn about: foundations of web performance; getting to stability; building high performance systems; and high quality operations. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Optimize Multi-vendor Voice and Data Networks for Service Quality, Responsiveness, and Cost of Delivery by CA Technologies.

August 2008 - (Free Research)
Learn how CA Network and Voice Management solution improves the quality of service, reduces the impact of service disruptions and controls OPEX and CAPEX through better use of resources. 
(WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Critical Success Factors Deploying Pervasive BI by MicroStrategy Incorporated

June 2008 - (Free Research)
Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times. 
(WHITE PAPER) READ ABSTRACT |

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