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Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Networking Basics: What You Need to Know by Cisco Systems, Inc.

October 2008 - (Free Research)
When looking at networking basics, understanding the way a network operates is the first step to understanding routing and switching. Read this white paper for more. 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

Automating Your Call Center Feedback by Mindshare Technologies

March 2008 - (Free Research)
The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 
(WHITE PAPER) READ ABSTRACT |

Switching Essentials: An Introduction to Network Switching by Global Knowledge

October 2008 - (Free Research)
In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco's 2950 switch. 
(WHITE PAPER) READ ABSTRACT |

Expert insight into network virtualization basics by Datalink and NetApp

April 2012 - (Free Research)
Access this e-guide to learn how your organization can take advantage of network virtualization. This resource outlines the basics of this new technology and explores its benefits. 
(EGUIDE) READ ABSTRACT |

Small Business VoIP: The Basics by Cisco Systems, Inc.

September 2008 - (Free Research)
Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system. 
(WHITE PAPER) READ ABSTRACT |

Deduplication Backup Basics for Small Businesses by Symantec Corporation

December 2011 - (Free Research)
Data deduplication is one of the hottest and must-have technologies in the storage world today. For companies that haven't yet implemented dedupe into their backup systems, the interest is growing. Read this expert E-Guide to learn the dedupe backup basics for small businesses. 
(EGUIDE) READ ABSTRACT |

Open source development with Eclipse: Master the basics by IBM

March 2012 - (Free Research)
Learn the basics and get started working with the Eclipse, an extensible open source development platform. 
(PRODUCT OVERVIEW) READ ABSTRACT |

The Basics of ZigBee Transmitter Testing by National Instruments

August 2008 - (Free Research)
Zigbee is a wireless standard for personal area network (PAN) sensor monitoring and control. 
(WHITE PAPER) READ ABSTRACT |

Virtualization for your enterprise by Dell, Inc.

August 2011 - (Free Research)
This paper explores the basics of a Virtual Desktop Infrastructure (VDI) deployment, including a general description of components and their purpose. Read more to discover the benefits of VDI, and how you can determine if this technology is right for your business. 
(WHITE PAPER) READ ABSTRACT |

Transcript: Covering the basics in MDM? Why it’s time to advance your strategy by BlackBerry

November 2012 - (Free Research)
Uncover the latest in the world of enterprise mobility as you uncover today's real world problems, traits of the most secure organizations, the future of mobility, and much more! 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Advanced mobile device management software capabilities to consider by BlackBerry

July 2013 - (Free Research)
In this expert guide, learn what capabilities you should look for in a software solution that can help ensure successful deployment and management of mobile devices within your enterprise. 
(EGUIDE) READ ABSTRACT |

Enhancing customer experience: first, do no harm by Avaya

June 2011 - (Free Research)
By reading this short white paper you will gain the knowledge you need to implement a successful customer service system. You will learn best practices for enhancing your customers experience and why cross pollinating your organization can be very helpful. 
(WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Cisco MDS 9000 Family Virtual SANs Advantages by Cisco Systems, Inc.

December 2009 - (Free Research)
Today's data centers are faced with many challenges such as consolidation, resources optimization, power, cooling, cost reduction and more. Cisco foresaw these requirements and developed Virtual Storage Area Networks (VSANs) in 2002 to address these issues in the data center. 
(WHITE PAPER) READ ABSTRACT |

The Basics of Data Deduplication Solutions by Dell Software

March 2014 - (Free Research)
This guide gives the basics of deduplication and focuses on how deduplication fits in with disaster recovery strategies. It also shows the advantages of hardware and software deduplication. 
(EGUIDE) READ ABSTRACT |

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