This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 

By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 

Unified Messaging integrates different streams of communication (e-mail, fax, video, SMS, voice, etc.) into a single, or, unified message store, that is accessible from a wide range of different devices. 

Check out this software demo to see how the IBM Lotus Complete Collaboration Express Starter Pack works in conjunction with Lotus Domino and other applications to provide excellent collaboration capabilities and numerous other benefits. 

By mobilizing email, calendar, personal information management, and your business applications, your company can boost business performance, increase productivity and enable workers to make timely decisions based on the most accurate information available.  

Many organizations are not benefiting from using the mobile device to access more of the key information they need when they are out of the office. View this white paper and discover three advantages of creating a mobilization strategy and program within your organization. 

This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 

Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server backups and Information Store files and even from your live Exchange server. 

The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. 

Mark your calendar for May 18 at 10 a.m. EDT/7 a.m. PDT for this global web event.  Sign up for a reminder so you don’t miss a word. 

This paper will demonstrate how social computing solutions can help improve three core areas of your business: 1)Reducing expenditures 2)Leveraging current investments 3)Improving operating efficiency 

The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide BlackBerry device users with mobile access to your organization's resources.