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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 25, 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Why a Shop Floor Execution (SFX) System Is an Essential Complement to Enterprise Systems by Casco Development, Inc.

July 2008 - (Free Research)
Shop Floor Execution (SFX) automates and streamlines factory operations by combining three popular applications: Labor Management, Machine Utilization and Paperless Dispatching. This provides the essential tools for real-time production process management 
(WHITE PAPER) READ ABSTRACT |

7 Ways Shop Floor Execution (SFX) Can Help with Lean Manufacturing and Complement ERP Systems by Casco Development, Inc.

July 2008 - (Free Research)
Lean manufacturing is a philosophy committed to the total elimination of waste. There are seven types of waste that plague manufacturing. Shop Floor Execution (SFX) can help minimize or eliminate all of them. 
(WHITE PAPER) READ ABSTRACT |

Case study: Rid your organization of I/O latency drag by SanDisk Corporation (E-mail this company)

March 2014 - (Free Research)
This case study features a merchandising organization's deployment of a 'set and forget' software solution that optimally aligned with their SSD and data workload. 
(CASE STUDY) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

SAP Workforce and Scheduling Optimization Demo by ClickSoftware

August 2009 - (Free Research)
Watch this demo to learn how SAP Workforce and Scheduling Optimization can help offer better customer service, which leads to customer loyalty which ultimately leads to higher profits by allowing you to manage service scheduling and dispatching, support Mobile service operations, schedule service appointments, monitor service operations, and more 
(WEBCAST) READ ABSTRACT |

EMC Backup and Recovery by EMC Corporation

EMC Backup and Recovery solutions enable you to strengthen your data protection, streamline backup and recovery, and meet a wide range of service levels, even for the largest data volumes. 
(SOFTWARE PRODUCT)

EMC File Virtualization Solutions by EMC Corporation

EMC File Virtualization Solutions comprise both technology assessment and design services to help your IT organization optimize its network-attached storage investments. Simplify management and optimize the efficiency of network-attached storage. 
(SOFTWARE PRODUCT)

Whitepaper: Understanding WAS z/OS Thread Tuning Considerations (April 2013) by IBM

April 2013 - (Free Research)
This diagram that features extensive notes will help you understand the relationship between HTTP clients and thread tuning on WAS z/OS. 
(WHITE PAPER) READ ABSTRACT |

CA Wily Customer Experience Manager by CA Technologies.

December 2008 - (Free Research)
Speed time-to-value on your CA Wily Customer Experience Manager (CEM) investment with the CA Wily CEM Rapid Implementation service. By following a set of proven best practices, CA services will accelerate the basic deployment of CA Wily CEM that is tailored to meet your most essential business needs. 
(DATA SHEET) READ ABSTRACT |

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs. 
(WHITE PAPER) READ ABSTRACT |

EMC Virtual Infrastructure Data Protection by EMC Corporation

EMC Virtual Infrastructure Data Protection solutions guard your virtual infrastructure applications and data from downtime and provide the availability you expect for critical workloads. It combins backup and recovery technologies with VMware server virtualization. 
(SOFTWARE PRODUCT)

Dell ProSupport Plus: Going to the Ends of the Earth by Dell, Inc. and Intel®

April 2013 - (Free Research)
In this brief video, explore how Dell ProSupport Plus goes above and beyond the traditional expectations of customer service with round-the-clock support and proactive monitoring, as well as preventative recommendations. 
(WEBCAST) READ ABSTRACT |

Implementing Intel vPro Technology to Drive Down Client Management Costs by Intel Corporation

December 2008 - (Free Research)
Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program. 
(WHITE PAPER)

HSBC Calculates Improved IT Support Productivity and Patch Management by Intel Corporation

April 2009 - (Free Research)
In this ROI investigation , HSBC Mexico can look forward to driving improved operating efficiencies across their IT support model, with a projected positive ROI of 605% and a break-even point achieved in 2 months, while serving as a foundation to drive worldwide adoption and savings through the use of Intel vPro technology. 
(WHITE PAPER)

Integrated System Management and Support by Oracle Corporation

March 2011 - (Free Research)
In the typical IT environment, organizations operate in a divided world of systems management and support. IT departments often treat these two fundamental areas as distinct silos causing gaps for IT employees, who spend too much time and manual effort resolving system problems. This creates both higher risks and higher costs for IT. 
(WHITE PAPER) READ ABSTRACT |

The A to Z of Mobile Workforce Scheduling Optimization by ClickSoftware

December 2011 - (Free Research)
This resource offers key advice and recommendations for strategically choosing and implementing an effective mobile workforce scheduling optimization strategy. Continue reading to learn all you need to know to realize workforce scheduling success today. 
(WHITE PAPER) READ ABSTRACT |

Talladega County 9-1-1: 100% Network Availability for Emergency Calls Countywide with WhatsUp Gold by Ipswitch WhatsUp Gold

March 2011 - (Free Research)
In November of 2009 Talladega County consolidated the various Public Safety Answering Points that traditionally handled call and dispatch services for 5 law enforcement agencies, 4 municipal fire departments, 15 volunteer fire departments, 2 municipal emergency medical systems, and 4 other private services into a single communications network. 
(CASE STUDY) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

Convergence with Vblock Systems: A Value Measurement by VCE (E-mail this company)

September 2013 - (Free Research)
IDC conducted in-depth interviews and found that Vblock System implementations sped deployments, simplified operations, improved business-support agility, saved money, and freed staff to launch new applications, extend services, and improve user/customer satisfaction. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 November 2013: Software-defined networking explodes by SearchSecurity.com

November 2013 - (Free Research)
In this week's Computer Weekly, we look at the fast-growing trend for software-defined networking, and how startups are shaking up the established suppliers. We examine the new guidelines for using bring your own device schemes in the public sector. And we find out how second-user software could save money on licensing. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 12 March 2013: Will software-defined networking justify the hype? by SearchSecurity.com

March 2013 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at one of the hottest emerging technologies – software-defined networking – and what it means for IT departments. We visit Iceland, home of the greenest datacentres, and see what they offer to CIOs. And we look at the growth of governance as a key task for CIOs. Read the issue now. 
(EZINE) READ ABSTRACT |

CW Buyer's Guide: Software-defined networking by SearchSecurity.com

April 2013 - (Free Research)
Computer Weekly looks at how SDN can give IT administrators greater control over the network infrastructure and make it more flexible and agile part of the business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

SDN in the Data Center: What's in Store for the Future by SearchSecurity.com

October 2013 - (Free Research)
Virtualization of servers and workloads has improved the efficiency of data centers, but networking has lagged behind. This eGuide takes a look at software-defined networking (SDN), and how it has the potential to fully integrate the data center. 
(WHITE PAPER) READ ABSTRACT |

Network Evolution: Software defined networks and the new network hyper-visor by SearchSecurity.com

November 2013 - (Free Research)
This expert resource puts SDN under the microscope, examining the impact that the technology can have on your environment, along with how your peers are utilizing it. Read on to find out whether SDN is really worth the hype that is building around it. 
(EZINE) READ ABSTRACT |

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