Foglight - Application Management to Unify IT and the Business by Quest Software, now a part of Dell. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, now a part of Dell.
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT)

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 29, 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

A Candid Examination of Data Deduplication by Symantec Corporation August 11, 2009 - (Free Research) Read this white paper for an in-depth discussion of what data deduplication is, how it works, what problems it solves, and what options are available.  (WHITE PAPER) READ ABSTRACT |

LEVERAGING LIVE CHAT TO ACHIEVE HIGH FCR RATES by NTR Global October 12, 2011 - (Free Research) To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency.  (WHITE PAPER) READ ABSTRACT |

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry February 17, 2010 - (Free Research) IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.  (ANALYST REPORT) READ ABSTRACT |

Desktop Virtualization: Overcoming five real-world challenges by Citrix April 21, 2009 - (Free Research) Success with server virtualization is leading many firms to explore the next frontier - virtualizing employee desktops. The opportunities are significant, but so are the challenges, both technical and psychological.  (WHITE PAPER) READ ABSTRACT |

Backup Express and Novell Open Enterprise Server: A Business Continuity Model for OES Migration by Syncsort April 2008 - (Free Research) An operating system migration might complicate backup and recovery if you are not cautious. This white paper offers guidelines to assess whether your business-critical data and applications are protected and available during a migration project.  (WHITE PAPER) READ ABSTRACT |

Antimalware IT Checklist: From Business Problem to Technical Solution Part 1 by SearchSecurity.com April 2012 - (Free Research) In the first of SearchSecurity.com's three-part guide on selecting antimalware products, this document takes a look at the business and technology issues associated with them and provides expert guidance on the benefits you can reap by taking advantage of the various types of antimalware solutions.  (EGUIDE) READ ABSTRACT |

Data Encryption 101: A Pragmatic Approach to PCI Compliance by Prime Factors, Inc. September 2010 - (Free Research) The focus of this paper is to help you understand which specific security technologies and implementation models are appropriate, but first, let’s get a clear picture of what needs to be accomplished. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

Wireless - Aironet 350 Series by Cisco Systems The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution.  (HARDWARE PRODUCT)

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT)

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Achieving a Higher Level of Business and Network Adaptability with Unified Application Infrastructure Services by F5 Networks December 2004 - (Free Research) Although F5's BIG-IP traffic management solutions brings numerous features and benefits to an organization, the goal of this paper is to explore a more fundamental business problem plaguing today's organizations - and how BIG-IP solves it.  (WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.  (WHITE PAPER) READ ABSTRACT |

E-Book: SAP upgrade tips and best practices by Panaya, Inc. March 2010 - (Free Research) SAP upgrades are a perennial challenge - especially for organizations with many instances or customizations. The struggling economy has also made it difficult to make a case for a technical SAP ERP upgrade. Read this paper to learn about six SAP upgrade tips and best practices for global environments which can help avoid costly downtime and issues.  (EBOOK) READ ABSTRACT |

NetApp Storage Best Practices for Microsoft Virtualization by NetApp December 2009 - (Free Research) This technical report (TR) provides guidelines and best practices for integrated architectures and implementations of Microsoft® Hyper-V with NetApp® storage solutions.  (WHITE PAPER) READ ABSTRACT |

Best practices for successful Hyper - V virtual machine deployments by AMD, Hewlett-Packard and Microsoft December 2010 - (Free Research) In this expert e-guide, from SearchWindowsServer.com, learn how to standardize server provisioning in your virtual environment to prevent sprawl. And, learn how to build a support system for your Hyper-V environment to avoid problems that may arise without appropriate monitoring.  (EGUIDE) READ ABSTRACT |

Managing Threats In The Digital Age by IBM August 2011 - (Free Research) Discover why managing security threats in the digital age and addressing security, risk, and compliance have moved beyond a technical problem to a C-suite priority – and what you need to do about it.  (WHITE PAPER) READ ABSTRACT |

Vyatta Community Edition 4 - Open-Source Routing and Security by Vyatta Inc. September 2008 - (Free Research) Vyatta delivers complete, ready-to-deploy, open-source networking solutions that make it possible for anyone to own an enterprise-class router/firewall/VPN for a fraction of the cost of traditional closed-source, proprietary products.  (DEMO) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.  (SOFTWARE PRODUCT)

Symantec NetBackup 5220 Appliance by DLT Solutions August 2012 - (Free Research) Watch this webcast today for an introduction to an emerging backup system purpose-built to handle the challenges faced by storage admins in the face of today's data growth. Explore the features and specs this hardware has to offer, and learn what benefits it can bring your organization right out of the box.  (WEBCAST) READ ABSTRACT |

Smart cards: security risks by ComputerWeekly.com April 2013 - (Free Research) This article in our Royal Holloway Information Security Thesis series assess the new features introduced in Java Card 3 Connected Edition smart card specification and their associated security risks.  (ESSENTIAL GUIDE) READ ABSTRACT |

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