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Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 04, 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

WAN Speak Musings – Volume II by ComputerWeekly.com

July 01, 2013 - (Free Research)
Analysts Clive Longbottom and Bob Tarzey discuss all things network related in this series of 11 short business focused articles. 
(ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels by Genesys

February 28, 2013 - (Free Research)
This case study reveals how Esri, a leading provider of GIS mapping software, redesigned the overall customer service experience in order to better support changing customer demands and improve interactions across all channels. 
(CASE STUDY) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.

January 01, 2006 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more. 
(CASE STUDY) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Strategically Accelerating Business Growth by Dell, Inc. and Intel®

February 29, 2012 - (Free Research)
Net Logistics, a web-hosting provider, needed to expand and increase the efficiency of their current data center infrastructure. In this case study, explore how Net Logistics transformed their data center by leveraging a virtualized server and storage infrastructure, coupled with new storage area networks (SANs) and switches. 
(WHITE PAPER) READ ABSTRACT |

Why .NET Technology is important for ERP by Intuitive ERP

March 2008 - (Free Research)
Read this white paper to discover why .NET technology is important for ERP. 
(WHITE PAPER) READ ABSTRACT |

ebizQ.net Tip Guide: Evolving your dynamic case management strategy by IBM

September 2011 - (Free Research)
This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on best practices and pitfalls in DCM adoption. 
(EGUIDE) READ ABSTRACT |

ebizQ.net Tip Guide: Pitfalls to avoid in your case management strategy by IBM

September 2011 - (Free Research)
This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on the best practices and pitfalls in DCM adoption. 
(EGUIDE) READ ABSTRACT |

eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’  - Part One by IBM

August 2011 - (Free Research)
Check out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge. 
(EBOOK)

eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’ - Part Two by IBM

August 2011 - (Free Research)
Fortunately, dynamic case management (DCM) can help enterprises deal with dysfunctional processes. This expert e-book, part two of a series on process management, will introduce readers to DCM, define untamed processes and explore such processes in the context of enterprise resource planning (ERP) and integration. 
(EBOOK) READ ABSTRACT |

HP Storage Data Protector reduces complexity, risks and costs - Publisher Springer SBM streamlines digital information by Hewlett-Packard Company

May 2010 - (Free Research)
Springer Science+Business Media needed to simplify their complex and antiquated storage system.  They installed a new EVA 5000 system from HP which streamlined their backup/restore process and considerably increased their storage capacity. 
(CASE STUDY) READ ABSTRACT |

HP Storage Solutions Protect and Help Bring Order to Missouri Court Information by Hewlett-Packard Company

January 2009 - (Free Research)
Read how the Missouri court system consolidated database servers from 40 circuit courts onto five HP ProLiant servers, providing numerous benefits including improved flexibility, enhanced disaster recovery, and significantly increased savings. 
(CASE STUDY) READ ABSTRACT |

Paramount Foods Upgrades Store Technology by Hewlett-Packard Company

March 2008 - (Free Research)
Read how the owner of a North Carolina based food company found a way to keep up with major supermarket chains with HP POS hardware and servers. 
(WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company)

WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications. 
(SOFTWARE PRODUCT)

Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent

May 2011 - (Free Research)
Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found. 
(CASE STUDY) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

Sage MAS ROI Study: Manufacturing Companies Measure Impact of Deployment by Sage MAS

April 2008 - (Free Research)
This white paper explores experiences of Sage MAS 90, 200, and 500 manufacturing customers. 
(WHITE PAPER) READ ABSTRACT |

Fortescue Metals mines for rapid growth with HP managed cloud solution by HP & Intel®

April 2013 - (Free Research)
Follow this case study to explore the strategy one organization utilized to refresh their data center by deploying a converged, cloud-based infrastructure to support rapid growth and drive IT innovation. Learn more about the business and IT benefits they achieved. 
(CASE STUDY) READ ABSTRACT |

Developing WS-Management Solutions for Intel® Active Management Technology by Intel

October 2009 - (Free Research)
This article describes how to develop flexible WS Management-based solutions for Intel® Active Management Technology using the .NET development environment. The basic ingredients and building blocks of a WSMan-based solution will be presented. We've included some coding samples (written using Windows 2008) to help illustrate this information. 
(TECHNICAL ARTICLE)

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