E-mail Recovery, Restoration, Search & Analysis by Ontrack® PowerControls™ by Kroll Ontrack. Ontrack® PowerControls™ is a simple yet powerful tool for copying, searching, recovering and analyzing mailbox items directly from Microsoft Exchange Server more... >> Discover more offerings from Ontrack® PowerControls™ by Kroll Ontrack.
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc. February 22, 2008 - (Free Research) In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more.  (CASE STUDY) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

ebizQ.net Tip Guide: Evolving your dynamic case management strategy by IBM September 16, 2011 - (Free Research) This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on best practices and pitfalls in DCM adoption.  (EGUIDE) READ ABSTRACT |

ebizQ.net Tip Guide: Pitfalls to avoid in your case management strategy by IBM September 16, 2011 - (Free Research) This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on the best practices and pitfalls in DCM adoption.  (EGUIDE) READ ABSTRACT |

eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’ - Part Two by IBM August 30, 2011 - (Free Research) Fortunately, dynamic case management (DCM) can help enterprises deal with dysfunctional processes. This expert e-book, part two of a series on process management, will introduce readers to DCM, define untamed processes and explore such processes in the context of enterprise resource planning (ERP) and integration.  (EBOOK) READ ABSTRACT |

eBizQ.net E-Book: Dynamic case management: A powerful weapon in the war on ‘untamed processes’  - Part One by IBM August 30, 2011 - (Free Research) Check out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge.  (EBOOK)

HP Storage Data Protector reduces complexity, risks and costs - Publisher Springer SBM streamlines digital information by Hewlett-Packard Company May 28, 2010 - (Free Research) Springer Science+Business Media needed to simplify their complex and antiquated storage system.  They installed a new EVA 5000 system from HP which streamlined their backup/restore process and considerably increased their storage capacity.  (CASE STUDY) READ ABSTRACT |

HP Storage Solutions Protect and Help Bring Order to Missouri Court Information by Hewlett-Packard Company January 14, 2009 - (Free Research) Read how the Missouri court system consolidated database servers from 40 circuit courts onto five HP ProLiant servers, providing numerous benefits including improved flexibility, enhanced disaster recovery, and significantly increased savings.  (CASE STUDY) READ ABSTRACT |

Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent May 09, 2011 - (Free Research) Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found.  (CASE STUDY) READ ABSTRACT |

Paramount Foods Upgrades Store Technology by Hewlett-Packard Company March 2008 - (Free Research) Read how the owner of a North Carolina based food company found a way to keep up with major supermarket chains with HP POS hardware and servers.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Why .NET Technology is important for ERP by Intuitive ERP March 2008 - (Free Research) Read this white paper to discover why .NET technology is important for ERP.  (WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Network-Powered BYOD - A Case Study in Simplicity by Juniper Networks, Inc. May 2013 - (Free Research) BYOD has already found its way into most higher-education environments. This expert white paper provides insight into how campus-based IT departments can use cloud solutions to bring BYOD under control and truly unlock the productivity it promises while keeping the network secure.  (WHITE PAPER) READ ABSTRACT |

Fortescue Metals mines for rapid growth with HP managed cloud solution by HP & Intel® April 2013 - (Free Research) Follow this case study to explore the strategy one organization utilized to refresh their data center by deploying a converged, cloud-based infrastructure to support rapid growth and drive IT innovation. Learn more about the business and IT benefits they achieved.  (CASE STUDY) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Marin County Upgrades Tax System While Reducing the Costs of the Mainframe by Micro Focus, Ltd October 2009 - (Free Research) The property tax system for Marin County, California, was increasingly expensive to maintain; furthermore, it was not possible to integrate it with newer modern technologies. Read this case study to learn how they updated and modernized this critical application without losing valuable IT assets embedded in the current system.  (CASE STUDY) READ ABSTRACT |

Building a Robust Business Case for High Quality Master Data by Melissa Data Corp February 2010 - (Free Research) This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included.  (WHITE PAPER) READ ABSTRACT |

Sage MAS ROI Study: Manufacturing Companies Measure Impact of Deployment by Sage MAS April 2008 - (Free Research) This white paper explores experiences of Sage MAS 90, 200, and 500 manufacturing customers.  (WHITE PAPER) READ ABSTRACT |

Case Studies with Intel vPro Processor Technology by Intel Corporation January 2008 - (Free Research) Read this white paper for an analysis of early testing for Intel vPro processor technology in IT departments. See real-world examples of how Intel vPro technology improves security due to the hardware based capabilities not possible with software a...  (WHITE PAPER) READ ABSTRACT |

Air-Cooled High-Performance Data Centers: Case Studies and Best Methods by Intel Corporation February 2008 - (Free Research) Combining innovations and best-known methods for air-cooled data center design helps provide new approaches for power and cooling. This white paper discusses real world examples of how to lower costs and improve performance within the IT infras...  (WHITE PAPER)

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