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E-Guide: Key Strategies for Improving Customer Service in a Down Economy by Citrix Online Go To Meeting January 12, 2012 - (Free Research) Read this e-guide and explore key techniques for using Web 2.0 technologies to improve your customer service, marketing and sales efforts. Discover a sound customer service strategy for your organization, as well as two types of online customer service initiatives.  (EGUIDE) READ ABSTRACT |

Building A Better Cloud by SunGard Availability Services January 18, 2012 - (Free Research) Developing the right cloud strategy and infrastructure able to support your future workloads is critical to simplifying your IT infrastructure. In this resource, explore the various considerations to keep in mind as you select a cloud services vendor.  (WHITE PAPER) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.  (WHITE PAPER) READ ABSTRACT |

CW+: Online in the afterlife by ComputerWeekly.com August 2010 - (Free Research) There is no escaping technology – even in death. Technology is woven into now almost every part of ourlives and as a consequence is something we need to consider when preparing a will in the event of death.  (WHITE PAPER) READ ABSTRACT |

Acronis SMB Guide to Backup and Recovery by Acronis NEMEA May 2011 - (Free Research) Devising an appropriate backup and recovery strategy takes time and effort, and you may not see it as a priority, especially if you’re busy running and developing a company. However, you need to consider what the implications of system downtime might be for your business. Read this guide to learn more.  (WHITE PAPER) READ ABSTRACT |

The impact of Cloud on IT by ComputerWeekly.com July 2011 - (Free Research) This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions.  (ANALYST BRIEF) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Podcast - The Fine Art of Lead Follow-up by KnowledgeStorm, Inc (E-mail this company) February 2006 - (Free Research) The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process  (PODCAST) READ ABSTRACT |

KnowledgeNote: What Research Tells Us About Lead Management and Follow-Up by KnowledgeStorm, Inc (E-mail this company) May 2005 - (Free Research) The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process.  (WHITE PAPER) READ ABSTRACT |

Troubleshooting SQL 2005: Opening the Database Administrator's Toolbox by Global Knowledge Network, Inc. January 2008 - (Free Research) This white paper guides you through troubleshooting using some of SQL 2005's built-in features to diagnose issues with your database.  (WHITE PAPER) READ ABSTRACT |

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone.  (ASP)

Hyper-V Cloud Fast Track by Dell and Microsoft April 2011 - (Free Research) A Microsoft private cloud pools and dynamically allocates IT resources across business units. This means that IT can deploy services quickly and scale them out to meet critical needs whenever and wherever they occur—all while tracking resource usage with appropriate charges back to line-of-business owners.  (WHITE PAPER) READ ABSTRACT |

Top 10 Things You Need to Know About Red Hat Enterprise Virtualization 3.0 by Red Hat. February 2012 - (Free Research) This one hour webinar will focus on the top 10 things you need to know about Red Hat Enterprise Virtualisation 3.0 and why Red Hat is leading the way for virtualisation.  (WEBCAST) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

How to manage the enterprise lifecycle by ComputerWeekly.com November 2010 - (Free Research) We readily recognise a number of the important Lifecycle Management (LM) processes involving Information - there is Information or Document LM, Device LM, even People LM.  (WHITE PAPER) READ ABSTRACT |

CIO keeps Network Rail on track for £1bn transformation by ComputerWeekly.com September 2010 - (Free Research) Network Rail’s CIO, Susan Cooklin, says her biggest challenge is increasing the business literacy of her IT staff. She said the rail company faces a period of restructuring and budget pressures.  (WHITE PAPER) READ ABSTRACT |

Customer Data Management- Breaking down data silos for improved business outcomes by Equifax December 2011 - (Free Research) This paper reviews the current problems with data silos and how customer data management services can help companies create a consolidated view of their customers and ultimately increase their revenues.  (WHITE PAPER) READ ABSTRACT |

University of St. Thomas implements a tiered storage approach from Quantum, including Data De-duplication Technology to Cut Backup Time in Half by Quantum Corporation June 2008 - (Free Research) St. Thomas University needed to do something to shorten their backup windows and make everything more reliable and more robust, so they chose Quantum DXi™ appliance.  (CASE STUDY) READ ABSTRACT |

Pros & Cons of Scale-out and Scale-up NAS by Red Hat January 2012 - (Free Research) This E-Guide is here to help walk you through the decision-making process and determine which NAS solution is right for you. In this guide you'll learn the pros and cons of scale-out and scale-up NAS options, discover six industries that should always use scale-out systems and more.  (EGUIDE) READ ABSTRACT |

Case Study: Bromford Group Sets Solid Foundation With Virtualised Fluid Data Storage by Dell Compellent July 2011 - (Free Research) Like many organisations, data at Bromford Group falls into two distinct groups. On one side is a Microsoft SQL database that tracks customer relationship management, records of tenants and properties. On the other side is all of the data that runs the business itself: Microsoft Exchange, corporate files, and network drives crammed with documents.  (CASE STUDY) READ ABSTRACT |

3 reasons you need a workload automation solution by BMC Software, Inc. October 2011 - (Free Research) Changing or consolidating job schedulers may seem daunting. However, the benefits of switching to enterprise workload automation outweigh the risks. Read how BMC can help realize goals like reduced cost, top-down visibility, improved SLAs, and a single enterprise view across all platforms.  (WHITE PAPER) READ ABSTRACT |

Get on the Fast Track to the Cloud by CSC January 2012 - (Free Research) Discover how the cloud can streamline your business operations by increasing application performance and agility while reducing costs and risks. Access this webcast to explore a quick and easy way to get started with CSC's managed cloud services.  (WEBCAST) READ ABSTRACT |

esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection – A DCIG Analyst Report by Quantum Corporation February 2010 - (Free Research) As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available.  (ANALYST REPORT) READ ABSTRACT |

DCIG Analyst Report: esXpress™ and DXi-Series Make Quantum A One-Stop Shop for VMware ESX Data Protection by Quantum Corporation February 2010 - (Free Research) As organizations begin implementing server virtualization, it is critical that they consider the fact that backup and data protection processes will need to be done differently and may become more complicated. This DCIG analyst report discusses methods of effectively protecting data in virtual environments and the different solutions available.  (ANALYST REPORT) READ ABSTRACT |

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