WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Assessing Your Cloud Backup Opportunity: A guide to addressing 7 key questions about your customers by Asigra December 30, 2011 - (Free Research) <p>This resource details seven questions and discussion points you should consider before integrating cloud backup into your service offerings. </p>  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Five Questions About Managing Social Media that You Should Ask Your Agency White Paper by Oracle Corporation September 30, 2012 - (Free Research) Choosing the right marketing or branding agency for your company is a complicated task. This white paper provides you with five questions you should ask agencies to help you separate the real candidates from the poseurs.  (WHITE PAPER) READ ABSTRACT |

Bringing Social Media Interactions into the Contact Center by Avaya December 31, 2011 - (Free Research) Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 31, 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Big Data Analytics: Emerging Techniques and Technology for Growth and Profitability by Endeca Technologies, Inc. December 07, 2011 - (Free Research) This transcript of a webcast with Forrester Research principal analyst, Boris Evelson, will answer all your pressing questions about the value of your unstructured data and how you can successfully manage it.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent November 30, 2010 - (Free Research) LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM December 14, 2010 - (Free Research) As the CIO of a flourishing business, you are happy to report that the current information projects are going well. The new call center is up and running, the new data warehouse is on-line, and the new customer loyalty systems have been deployed successfully.  (WHITE PAPER) READ ABSTRACT |

Get Analytics Right from the Start by Sybase, an SAP company August 05, 2010 - (Free Research) Whether or not analytics should become an integral part of an organization’s planning and decision-making seems to be beyond question However, at what level, for what purpose and how to go about deploying analytics are questions that each organization needs to answer for itself. These questions are the focus of this paper.  (WHITE PAPER) READ ABSTRACT |

Business Intelligence: The Strategic Imperative for CIOs by Information Builders January 2007 - (Free Research) Business intelligence (BI) allows organizations to integrate applications and databases essential to users and enables analysis of information to optimize decision-making.  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Data Mart Consolidation by Hexaware Technologies September 2011 - (Free Research) This white paper explores how Data Mart consolidation is an effective tool for saving money when dealing with large volumes of data.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Planning FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Planning FAQ addresses the most common questions IT organizations raise when planning UC audio device deployments.    (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Trial FAQ by Plantronics February 2011 - (Free Research) The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.    (WHITE PAPER) READ ABSTRACT |

Business Service Management by ASG Software Solutions Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value.  (SOFTWARE PRODUCT)

Computer Weekly – 14 May 2013: Lessons for local government IT - a visit to Cape Town by ComputerWeekly.com May 2013 - (Free Research) In this week's Computer Weekly: we visit Cape Town to find out how the South African city worked with SAP to manage citizen services. Tesco tells us how it saved £100m in its supply chain by using business analytics. And we examine Microsoft's response to the lukewarm reaction given by customers to Windows 8. Read the issue now.  (EZINE) READ ABSTRACT |

HP Mobile Applications Services At-a-Glance : Deliver anytime, anywhere convenience by Hewlett-Packard Company April 2013 - (Free Research) Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.  (WHITE PAPER) READ ABSTRACT |

Landing Page Optimization: Best Practices to Lift Conversion by WebTrends (E-mail this company) January 2013 - (Free Research) Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more.  (WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp. May 2010 - (Free Research) In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.  (WHITE PAPER) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1 by SAP AG May 2007 - (Free Research) Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behavior.  (WHITE PAPER) READ ABSTRACT |

TMOS - Secure Development and Implementation for Application Delivery Networks by F5 Networks September 2008 - (Free Research) In this white paper, read how TMOS--the foundation and architecture for F5's application delivery controllers running on the BIG-IP platform--brings a wealth of security to existing application delivery networks.  (WHITE PAPER) READ ABSTRACT |

Best Practice for NDMP Backup Veritas NetBackup by Symantec Corporation January 2009 - (Free Research) Customers are confronting the confusing number of options and configurations when it comes to backing up and restoring their network attached storage servers. This paper addresses this by describing the best practices for protecting and recovering NAS devices utilizing the Network Data Management Protocol.  (WHITE PAPER) READ ABSTRACT |

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns?  (WHITE PAPER) READ ABSTRACT |

HP Mobile Applications Services At-a-Glance: Deliver anytime, anywhere convenience by Hewlett-Packard Limited August 2012 - (Free Research) Enterprise mobility can do wonders for businesses, but not all organizations are ready to make the mobile jump. Read this white paper and learn how to prepare your business for mobility and reap all the benefits it provides.  (WHITE PAPER) READ ABSTRACT |

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