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1 - 25 of 490 | Next Page

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 22, 2010 - (Free Research)
This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization. 
(EBOOK) READ ABSTRACT |

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 24, 2010 - (Free Research)
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. 
(WHITE PAPER) READ ABSTRACT |

BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.

February 06, 2012 - (Free Research)
If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. 
(WHITE PAPER) READ ABSTRACT |

Managing the customer experience across channels -- a manager's guide by Oracle Corporation

May 06, 2011 - (Free Research)
This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

The Social Customer Engagement Index by SAP America, Inc.

July 25, 2011 - (Free Research)
This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. 
(WHITE PAPER) READ ABSTRACT |

Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc.

November 08, 2010 - (Free Research)
Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. 
(WHITE PAPER) READ ABSTRACT |

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com

October 05, 2011 - (Free Research)
This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

9 Backup Types & Methods: Which is Right for Your Business by SonicWALL

October 24, 2011 - (Free Research)
This SearchStorage.com expert EGuide will help you understand the various backup options currently available by outlining what each backup type and technology entails, and showing how to choose the right strategy for your business. 
(EGUIDE) READ ABSTRACT |

Build Your Own SAP CRM Solution — and Know Exactly How Much It Will Cost by SAP America, Inc.

July 19, 2011 - (Free Research)
This white paper provides an overview of a rapid deployment strategy designed to take the guesswork out of implementing CRM. Inside, learn how this approach can let you pick and choose features which matter the most to your organization while avoiding playing for ones you don't to provide an accurate, upfront price. 
(WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft

October 18, 2011 - (Free Research)
Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs. 
(WHITE PAPER) READ ABSTRACT |

On the Move: How to provide great productivity solutions for the mobile sales team by SAP America, Inc.

March 23, 2011 - (Free Research)
A mobile worker’s particular need is mobile CRM – and the goal in a sales context is to deliver all the info and tools on-the-go reps need to manage leads and opportunities. Read in this Selling Power magazine how SAP’s mobile CRM tools help companies to increase sales significantly. 
(WHITE PAPER) READ ABSTRACT |

The Expert Guide to VMware Data Protection and Disaster Recovery by Veeam Software

February 09, 2011 - (Free Research)
This white paper looks at traditional backup and recovery methods and why they do not work well in virtual environments, as well as the new backup and recovery methods that were developed specifically for virtualization. 
(WHITE PAPER) READ ABSTRACT |

How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.

January 01, 2009 - (Free Research)
Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications. 
(JOURNAL ARTICLE) READ ABSTRACT |

Address all your CRM needs with one system by Infor CRM

December 19, 2011 - (Free Research)
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and all accepts of selling considered from sales to customer relationship management, this new system may fit all of your needs. 
(WHITE PAPER) READ ABSTRACT |

Beyond legacy methods; Securing the cloud network by Juniper Networks, Inc.

November 29, 2011 - (Free Research)
Since mobility in the cloud has eliminated traditional network perimeters, legacy security methods are no longer adequate or effective. Enterprises must find new methods to secure themselves in the cloud. 
(WEBCAST) READ ABSTRACT |

10 Ways Malicious Code Reaches Your Private Network by Global Knowledge

July 27, 2010 - (Free Research)
As of 2010, there are nearly three million unique forms of known malicious code, and thousands of new ones are discovered daily. The risk of being infected is greater than ever. The following are 10 common ways malicious code reach your private network that you need to be aware of. 
(WHITE PAPER) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 05, 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

Leveraging Real-Time Web Collaboration to Improve Your Sales Process by CA Technologies.

September 2008 - (Free Research)
Recent advances in Internet infrastructure technology and maturity of technologies supporting collaboration over the Internet have resulted in new methods for sales organizations to interact with their customers, collaborate with sales team members. 
(WHITE PAPER) READ ABSTRACT |

Securing Sensitive Information: An Examination of Information Security Issues, Methods and Securing Data With LTO-4 Tape Drive Encryption by Hewlett-Packard Company

July 2009 - (Free Research)
Each month many companies, big or small, well known or unknown, experience a data security loss with the potential exposure of thousands to millions of sensitive customer or employee records. This brief examines cryptographic methods, specifically tape data encryption, to combat such security losses. 
(ANALYST BRIEF) READ ABSTRACT |

Mitigating the Risks of Email Outages by Mimecast

June 2011 - (Free Research)
Email is the dominant mode of enterprise communication, so even a brief outage can have a serious impact on customer relationships and, most importantly, revenue streams. Take a look at this expert resource for a detailed analysis of the challenges facing email continuity. 
(WHITE PAPER) READ ABSTRACT |

Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor by Infor CRM

January 2012 - (Free Research)
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty. 
(VIDEO) READ ABSTRACT |

Removing Struggle from Online Shopping: Findings from Econsultancy's Customer Experience Survey by Tealeaf

November 2011 - (Free Research)
This is a white paper compiled of survey findings on understanding a business' online customer experience. 
(WHITE PAPER) READ ABSTRACT |

Stop losing revenue from poor online customer experiences by Tealeaf

August 2011 - (Free Research)
24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 490 | Next Page

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