WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software. April 2008 - (Free Research) Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market… (CASE STUDY) READ ABSTRACT |

Emergency Response Warehouse Management System by Integrated Warehouse Solutions. April 2008 - (Free Research) Effective emergency response planning should be based on the premise that all assumptions of the plan have failed, & that infrastructure has been compromised. Read how Integrated Warehousing Solutions (IWS) supplies all the elements event plann... (WHITE PAPER) READ ABSTRACT |

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT)

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE)

Tiered Storage and Virtualization in the Real World: Calculating the ROI and Cost Savings of a Move to Tiered Storage by Fidelity National Information Services by Hitachi Data Systems July 2008 - (Free Research) This case study documents specify business and economic value realized by one enterprise company after its first year using new storage architecture built on Hitachi tiered storage. (WHITE PAPER) READ ABSTRACT |

NetAcuity IP Intelligence Technology by Digital Element. NetAcuity IP Intelligence provides the most comprehensive set of IP data available for targeted online advertising, content localization, geographic rights management, local search optimization, local ad serving, and enhanced analytics.  (SOFTWARE PRODUCT)

The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc. February 2008 - (Free Research) This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s total contract value (TCV), and are often overlooked by buyers. (WHITE PAPER) READ ABSTRACT |

Streaming Perspective: Hosted Streaming Quality Measurement by Keynote Systems Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time.  (SOFTWARE PRODUCT)

Case Study: National Center for Missing & Exploited Children Delivers Posters Faster with RightFax by Captaris February 2008 - (Free Research) Learn how the National Center for Missing & Exploited Children delivers posters faster using a system that uses a document delivery system. (CASE STUDY) READ ABSTRACT |

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc. July 2008 - (Free Research) When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision. (WHITE PAPER) READ ABSTRACT |

Ross Enterprise ERP - Enterprise Resource Planning by CDC Software - Ross Enterprise Ross Enterprise ERP business solutions from CDC Software are designed to address the unique challenges of recipe and formula-based process manufacturers. If you are in the Food and Beverage, Life Sciences, Chemicals, Metals, Natural Products, or other process manufacturing industries, Ross Enterprise ERP is designed specifically for you.  (SOFTWARE PRODUCT)

Data Center Waterless Fire Suppression System – Asset Protection by Peripheral Manufacturing Inc. Aero-K® - Waterless,Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.  (HARDWARE PRODUCT)

ISYS: Desktop Search Engine - Enterprise Search Tool by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT)

National Healthcare Executives Survey Finds Hospitals Are Transitioning from Manual Patient Flow Methods to Advanced Patient Flow Logistics Systems by Statcom. May 2008 - (Free Research) StatCom's 2007 National Survey on Patient Throughput & Capacity Challenges captures the opinions of U.S. healthcare execs regarding patient flow throughput, bed occupancy & length of stay. (WHITE PAPER) READ ABSTRACT |

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) READ ABSTRACT |

Acquire, Analyze, and Present Data with LabVIEW by National Instruments NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.  (SOFTWARE PRODUCT)

Best Practices for Home Agents by Avaya, Inc June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. (WHITE PAPER) READ ABSTRACT |

CCS 9.0: A Comprehensive Compliance Management Suite, An Opportunity for Symantec by Symantec Corporation. July 2008 - (Free Research) Learn how Symantec CCS 9.0 provides the most comprehensive compliance suite with centralized policy management, data and application-centric views, controls management, security integration. (WHITE PAPER) READ ABSTRACT |

Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex August 2008 - (Free Research) The scope of this white paper includes management information and its use for forecasting work volumes, planning and scheduling agents to handle the projected work volume, and feedback as to the actual performance of the call center. (WHITE PAPER) READ ABSTRACT |

Transaction Perspective: Online Business Transaction Performance by Keynote Systems Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day.  (SOFTWARE PRODUCT)

How to Choose a Fire Suppression System for Your Server Room, Data Center or NOC by Peripheral Manufacturing Inc. June 2008 - (Free Research) Fire suppression system solutions for most size rooms and enclosures has shown many firms the benefits of utilizing newer technology when protecting valuable assets. (WHITE PAPER) READ ABSTRACT |

What You Need to Know about Degaussing: Selecting a Degausser, Using a Degausser and Outsourcing Degaussing Services by Peripheral Manufacturing Inc. June 2008 - (Free Research) Degaussing is a magnetic field using an alternating field of sufficient intensity to saturate the media, the magnetic field is then slowly withdrawn or reduced and the magnetic media is left in a magnetic neutral state, or erased. (WHITE PAPER) READ ABSTRACT |

Best Practices for MiFID Compliance by Tripwire Inc August 2008 - (Free Research) This white paper describes the major categories of security requirements and compliance under MiFID and how they relate to Tripwire. (WHITE PAPER) READ ABSTRACT |

Proactively Reduce Risk and Improve IT Security in Physical and Virtual Environments by Tripwire Inc April 2008 - (Free Research) Read this whitepaper to find out how Tripwire Software helps organizations attain and maintain a good security posture using industry-leading configuration assessment and change auditing to resolve vulnerabilities. (WHITE PAPER) READ ABSTRACT |

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company) The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment.  (SOFTWARE PRODUCT)

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