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Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.

April 03, 2014 - (Free Research)
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. 
(WHITE PAPER) READ ABSTRACT |

Case Study: TORO National Support Network by NEC Corporation

August 05, 2009 - (Free Research)
Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly networking case studies by ComputerWeekly.com

April 14, 2014 - (Free Research)
Jennifer Scott and Steve Evans discover what made the winning entries stand out from the crowd in the 2014 Computer Weekly European Awards for networking. 
(CASE STUDY) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Enforcing IT Change Management Policy by Tripwire, Inc.

March 2009 - (Free Research)
Read this white paper to learn how to enforce IT Control Management policies effectively by fostering a culture of change and enforcing change management processes resulting in greater auditability, improved quality, and IT infrastructure integrity. 
(WHITE PAPER) READ ABSTRACT |

PACs for Industrial Control, the Future of Control by National Instruments

September 2008 - (Free Research)
This white paper explores the origins of the Programmable Automation Controllers (PAC), how PACs differ from Programmable Logic Controllers (PLC) and PCs, and the future direction of industrial control with PACs. 
(WHITE PAPER) READ ABSTRACT |

Innovation in Governance, Risk and Compliance by CA Technologies.

June 2008 - (Free Research)
The nature of enterprise risk associated with IT is becoming more varied and complex each year. This paper discusses how companies can respond how companies can respond to growing regulation and increasingly complex business service architectures. 
(WHITE PAPER) READ ABSTRACT |

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software

April 2008 - (Free Research)
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... 
(CASE STUDY) READ ABSTRACT |

Keep Your Hard Drive by Dell, Inc.

January 2009 - (Free Research)
The Keep Your Hard Drive service puts Dell customers in complete control of their data and hard drive disposal, while preserving all the benefits of the Dell Limited Warranty on Failed Hard Drives. 
(DATA SHEET) READ ABSTRACT |

NI TestStand 3.0 - Developing Automated Test Systems Faster and Smarter by National Instruments

July 2003 - (Free Research)
Learn how TestStand 3.0 delivers continued innovation as the leading test management software among electronics manufacturers for automated prototype, validation, and manufacturing test systems. 
(WHITE PAPER) READ ABSTRACT |

Security-In-Depth Using Integrated Risk-Conscious Controls by Tripwire, Inc.

November 2011 - (Free Research)
Most organizations seem stuck in the traditional castle-and-moat approach to security. This approach assumes there's a clear boundary between what's inside and outside the organization and that attacks come from external sources. Clearly today's threat environment requires a new approach. 
(WHITE PAPER) READ ABSTRACT |

The Basics of ZigBee Transmitter Testing by National Instruments

August 2008 - (Free Research)
Zigbee is a wireless standard for personal area network (PAN) sensor monitoring and control. 
(WHITE PAPER) READ ABSTRACT |

Investing in IP Phones: How to Control Costs, Now and Later by Cisco Systems, Inc.

January 2011 - (Free Research)
Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions. 
(WHITE PAPER) READ ABSTRACT |

The Business Value of Online Services by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how organizations of all sizes, from multi-nationals to small businesses, are choosing Microsoft Online Services to drive their business productivity and control costs. 
(VIDEO) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Computer Weekly - 3 April 2012: Data security best practice by ComputerWeekly.com

April 2012 - (Free Research)
This week’s Computer Weekly kicks off our Buyer's Guide to data security by looking at the changing role of the IT security chief. We also examine why flexible working is proving so slow to roll out and we talk to the UK's air traffic control operator about its ambitious desktop virtualisation project. 
(EZINE)

Meeting the Requirements of DoD Directive 8570.1 by Global Knowledge Network, Inc.

March 2006 - (Free Research)
The Department of Defense's manual, DoD 8570.01-M Information Assurance Workforce Improvement Program, supports DoD Directive 8570.1, which requires all individuals possessing privileged access to a DoD Information System (IS) to be trained and certified in the secure operation of computer systems used throughout the DoD's Global Information Grid. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Managing Paper Patient Records In a Clinical Practice by Nuance

October 2011 - (Free Research)
Read this study conducted by Nuance Communications to better understand the bottlenecks and issues that arise from using paper documents in the health care field and how electronic document management can greatly eliminate these issues. 
(WHITE PAPER) READ ABSTRACT |

Converged Management for Wired and Wireless Networks by Cisco Systems, Inc.

November 2011 - (Free Research)
Discover how Cisco’s Prime Network Control System (NCS), a converged management platform for wired and wireless networks, can help you improve operational efficiencies, reduce operating expenses, and lower capital expenditures for your organization. 
(PRODUCT OVERVIEW) READ ABSTRACT |

How to tackle trust management and business impact levels by ComputerWeekly.com

November 2010 - (Free Research)
Back in the time when businesses were predominantly “local” and to a large extent insulated from each others operations, it really didn’t matter very much how we defined the Business Impact of Information Risks, for we knew what we meant in each business and we didn’t have much need to share that meaning with others. 
(WHITE PAPER) READ ABSTRACT |

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks

August 2007 - (Free Research)
The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. 
(WHITE PAPER) READ ABSTRACT |

Akershus University Hospital: Safeguarding patient privacy with security information and event management by RSA, The Security Division of EMC

May 2009 - (Free Research)
Since 1995, a series of new European regulations have been introduced to protect the security and privacy of personal data held by corporations and public bodies, particularly concerning the logging of access to sensitive information. Read this case study to learn how RSA keeps Akerus University Hospital secure and compliant. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly - 21 February 2012: Preparing for IPv6 by ComputerWeekly.com

February 2012 - (Free Research)
This week's digital magazine examines the challenges of migrating to IPv6 now the internet has run out of IPv4 addresses - a process every IT manager now faces. We also look into the IT issues facing smart meters and ask what will the beta launch of Gov.uk hold in store for public services? 
(EZINE) READ ABSTRACT |

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