Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Case Study: TORO National Support Network by NEC Corporation August 05, 2009 - (Free Research) Read this case study to learn how NEC solutions helped TORO improve contact-center service quality scores, improve staff productivity, improve business operations and enhance system flexibility.  (CASE STUDY) READ ABSTRACT |

Energy-Efficient Storage Technologies by SearchDataCenter.com August 2008 - (Free Research) Green computing has become a national passion that is spreading globally. As a key element of the IT infrastructure, storage is expected to play its part by adopting green storage practices.  (WHITE PAPER) READ ABSTRACT |

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software April 2008 - (Free Research) Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ...  (CASE STUDY) READ ABSTRACT |

Computer Weekly 11 October 2011: Download this week's issue of the UK's leading technology publication, featuring the latest news, analysis and opinion on the big trends in IT by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we find out how mainframe technology that was meant to be dead and buried is finding innovative new applications. We analyse the challenges facing the government's largest deployment of agile software development, and our Buyer's Guide highlights the firms making the most of social media. Download the new issue now.  (EZINE) READ ABSTRACT |

Global lessons in eHealth implementation by ComputerWeekly.com April 2012 - (Free Research) This report from KPMG, packed with case studies, looks at the drivers for innovation in e-health.  (JOURNAL ARTICLE)

Computer Weekly 27 September 2011: Download the latest issue of the UK's leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we take an in-depth look at Windows 8 - identifying what new features will be key to business users; and examine the remains of the National Programme for IT and what this means for the future of the NHS. Download the latest issue now.  (EZINE)

The Era of Collosal Content Arrives by Oracle Corporation UK Ltd December 2012 - (Free Research) In this paper, explore tier-3 archive challenges and how to beat them, learn about the impending "era of colossal content," find 12 comparisons between tape and HDD, and get the scoop on modern tiered storage approach that optimizes the storage infrastructure through a combination of SSD, disk and tape.  (WHITE PAPER) READ ABSTRACT |

VMworld Europe Case Study: The National Trust by ComputerWeekly.com November 2012 - (Free Research) A virtualisation project has allowed the National Trust to reduce its carbon emissions and to drastically cut its IT energy bill.  (CASE STUDY) READ ABSTRACT |

Lessons Learned from Hurricane Katrina: How To Maintain Operations During a Regional Disaster by SunGard Alternative Investments August 2010 - (Free Research) No one could have prepared the country for the wrath that Hurricane Katrina unleashed on the Gulf Coast of the United States. Why were businesses not more prepared to recover quickly and continue operating in the face of this disaster? Read this whitepaper to find out how a comprehensive disaster recovery plan could have helped.  (WHITE PAPER) READ ABSTRACT |

ESG Analyst Report: “Changing the Way You Purchase Storage” by NetApp August 2010 - (Free Research) This ESG white paper discusses the key criteria you need to consider before making your next IT investment and why it’s time to modernize your approach to storage.  (WHITE PAPER) READ ABSTRACT |

Blackberry Solution Used for Roadside Surveys on Child Seat Safety by BlackBerry February 2009 - (Free Research) When researchers from the University of Windsor needed a mobile strategy for conducting a National Child Seat Safety Survey across Canada, they turned to a Blackberry to help gather the data and accurately download the it automatically to an analytical database.  (CASE STUDY) READ ABSTRACT |

First National Technology Solutions: Service provider expands target market with enhanced cloud infrastructure by EMC Corporation May 2013 - (Free Research) This case study follows First National Technology Solutions as they rejuvenate their IT landscape with a cloud-based infrastructure strategy. Learn more about the technologies they deployed and results they achieved.  (CASE STUDY) READ ABSTRACT |

The Tod Point Group: IBM Storwize V7000 in an Exchange Environment by IBM May 2012 - (Free Research) The IBM Storwize V7000 Unified storage system, combined with powerful management software from IBM Tivoli, provides an ideal complement to Exchange 2010 deployments by providing a highly virtualized storage infrastructure designed to meet the specific needs of Exchange 2010 environments.  (WHITE PAPER) READ ABSTRACT |

Attachmate Customer Story: National Bank of Abu Dhabi Secures Data in Transit by Attachmate Corporation March 2012 - (Free Research) This case study explores how the National Bank of Abu Dhabi ensures their data in transit remains safe and meets all security and compliance regulations with the help of a managed file transfer (MFT) solution. View now to learn more!  (CASE STUDY) READ ABSTRACT |

Oracle IT Reaps the Benefits of Storage Modernization by Oracle Corporation UK Ltd December 2012 - (Free Research) Check out this case study for an in-depth look at Oracle's migration to optimized storage and the cost and efficiency benefits they now enjoy.  (WHITE PAPER) READ ABSTRACT |

Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide by EMC Backup and Recovery Solutions May 2009 - (Free Research) In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How to Consolidate and Simplify Backup and Recovery for Your VMware Environment by EMC Backup and Recovery Solutions April 2009 - (Free Research) VMware's virtual infrastructure has become the de-facto approach used across the storage industry today for server consolidation. When coupled with Data Domain's backup to disk storage, it provides a compelling solution to consolidate and simplify backup and recovery for VMware environments.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

ER/Studio 7.5 by Embarcadero Technologies, Inc. March 2008 - (Free Research) Embarcadero® ER/Studio®, an industry-leading data modeling tool, helps companies discover, document, and re-use data assets while providing intuitive reverse engineering, logical modeling, and physical modeling.  (DEMO) READ ABSTRACT |

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine December 2010 - (Free Research) This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations.  (EZINE)

Computer Weekly - 1 May 2012: The technology behind the England football team by ComputerWeekly.com May 2012 - (Free Research) This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.  (EZINE)

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

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