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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
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Hilton Reservations Worldwide Achieves Efficient Staffing by Aspect

September 30, 2013 - (Free Research)
Check out this brief case study to learn how Hilton Reservations Worldwide implemented a workforce management technology that enabled the contact center to plan, manage, and optimize staffing resources, resulting in happier agents and satisfied customers. 
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Workforce Management Helps Build an Integrated Resource Strategy by Aspect

September 30, 2013 - (Free Research)
View this brief case study to learn how BGS invested in new workforce optimization tools in order to achieve more effective resource planning, and in turn produce more satisfied employees and customers. Discover the strategy BGS followed and the benefits they experienced as a result. 
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WebSmart Services by Melissa Data Corp

April 20, 2010 - (Free Research)
Melissa Data’s WebSmart Services can handle your data quality needs. Ensure that your contact data, including addresses, names, phone numbers, and emails are valid, and use existing data to append additional information to enhance initiatives. The WebSmart services can be integrated into the business chain to ensure the integrity of your database. 
(WHITE PAPER) READ ABSTRACT |

Apps Revolution by ComputerWeekly.com

February 24, 2014 - (Free Research)
This report from CSC describes the Apps rEvolution: an evolution in technology that is creating revolutionary business and personal change. 
(ESSENTIAL GUIDE) READ ABSTRACT |

7 Things You Should Know About Multi-channel Self-Service by Aspect

March 05, 2014 - (Free Research)
Todays' customers expect service via a variety of channels: mobile, social media, and old-fashioned telephone, to name a few. To keep up with customer demands, your contact center must figure out how to deploy multi-channel self-service. View this resource for seven things you need to know about multi-channel self-service before you get started. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

May 06, 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 
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A contact center manager's guide to integrating self-service by inContact

May 04, 2011 - (Free Research)
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook. 
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How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 29, 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

Improving Identity and Access Management in an SAP Environment by Dell Software

May 06, 2010 - (Free Research)
In this new Quest white paper, see why splitting identity management work is not only frustrating, pointless and inefficient, but it’s also completely unnecessary. Learn how to easily manage your Active Directory and SAP environments, how to eliminate redundant work, and how automation makes security stronger and auditing simple. 
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3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc.

March 02, 2009 - (Free Research)
Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange. 
(WHITE PAPER) READ ABSTRACT |

Top 10 Security Checklist for SOHO Wireless LANs by Global Knowledge Network, Inc.

May 2005 - (Free Research)
Discover the ten simple steps SOHO users can take to secure their wireless networks. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 18 March 2014: Boost productivity with collaboration technology by ComputerWeekly.com

March 2014 - (Free Research)
In this week's Computer Weekly, we hear from IT leaders improving collaboration and productivity for employees by using technologies such as unified communications and social media. We report from Mobile World Congress on the latest trends. And we examine how mobile device management tools can help build a trusted BYOD policy. Read the issue now 
(EZINE) READ ABSTRACT |

E-Guide: Key Grounding and Voltage Considerations In the Data Center by Schneider Electric

January 2011 - (Free Research)
This e-guide explains the reasons for implementing grounding methods and the problems that can occur if it is done incorrectly. Find out how to design your data center’s power system with key components in mind and how much power to implement in your data center. 
(EGUIDE) READ ABSTRACT |

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

Stages of Transformation: The Demand-Driven Journey Begins with the End by SAP America, Inc.

September 2008 - (Free Research)
This Report is intended to map the journey companies are making to build demand driven Value Chains. It includes a four-stage maturity model, and identifies the projects and appropriate technology components needed to transition through each stage. 
(WHITE PAPER) READ ABSTRACT |

Network Evolution February 2013 by SearchNetworking.com

February 2013 - (Free Research)
This month's cover story, "BYOD Challenges That Lurk Beyond Network Security", discusses five specific networking challenges associated with BYOD and examines the steps organizations have taken in an attempt to handle these issues. 
(EZINE) READ ABSTRACT |

Integrating Mobile Device Management with UC Systems and Features by Sprint

July 2012 - (Free Research)
This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges. 
(EGUIDE) READ ABSTRACT |

Best practices for adopting a private cloud computing strategy by Intel

August 2011 - (Free Research)
Cloud computing is, perhaps, the largest paradigm shift in organizational computing in recent history, offering an unprecedented level of flexibility and scalability.Take a look at this e-guide from the experts at SearchCloudComputing.com for a comprehensive overview of the private cloud infrastructure. 
(EGUIDE) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
(SOFTWARE PRODUCT)

State of DNS Availability Report by Verisign, Inc.

November 2011 - (Free Research)
This domain name system (DNS) availability report illustrates the risks and impact that site downtime can have on revenue generation, business continuity, customer loyalty and more. 
(WHITE PAPER) READ ABSTRACT |

Transforming business at the intersection of marketing and technology by ComputerWeekly.com

April 2014 - (Free Research)
Businesses have to change themselves quickly and dramatically if they want to survive and thrive, say Bob Lord and Ray Velez, CEO and CTO of razorfish, in this extract from their book, Covnerge. 
(BOOK) READ ABSTRACT |

How to Extend your Identity Management Systems to use OAuth by Forum Systems

April 2014 - (Free Research)
Read this resource to learn how to extend your authentication and authorization model to outsourced services. Click through for details on the deployment process, including the benefits of using an API gateway to help with integration. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Integration with Public Cloud Services using OAuth by Forum Systems

April 2014 - (Free Research)
This white paper features a deployment strategy for an authentication and authorization solution that requires no third-party access to user credentials – so that your information stays within the company. 
(WHITE PAPER) READ ABSTRACT |

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