Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

The Five Must-Have Capabilities for Unbeatable Customer Care by Pitney Bowes Business Insight January 15, 2010 - (Free Research) Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.  (WHITE PAPER) READ ABSTRACT |

Websites are Dead. Long Live Digital Presence by Limelight Networks, Inc. October 01, 2012 - (Free Research) As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence.  (WHITE PAPER) READ ABSTRACT |

Achieving Marketing Success Through Digital Presence Strategy by Limelight Networks, Inc. August 01, 2012 - (Free Research) Poor website performance (slow loading times or inaccessible content on mobile devices) negatively impact the success of your marketing initiatives - and traditional web content management (WCM) strategies fall short. Read on to learn key methods for improving your WCM to deliver a positive website experience and meet customer expectations.  (WHITE PAPER) READ ABSTRACT |

CW buyer's guide: context-aware security by ComputerWeekly.com April 29, 2013 - (Free Research) This 11-page  Computer Weekly buyer's guide  looks at how organisations should approach context-aware security technologies and what business benefits they can deliver.  (ESSENTIAL GUIDE) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS Institute Inc. August 20, 2009 - (Free Research) The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.  (WEBCAST) READ ABSTRACT |

Chico's FAS Delivers with Oracle ATG Commerce by Oracle Corporation UK Ltd December 17, 2012 - (Free Research) Watch this webcast to learn how Chico's FAS chose one web commerce application platform to improve its customer experience management (CEM), serve the multi-channel social and mobile shopper, and create real, personalized engagement.  (WEBCAST)

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology May 2008 - (Free Research) This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.  (WHITE PAPER) READ ABSTRACT |

Fireside chat with Huntington Banks' Jeff Dennes by Kony March 2013 - (Free Research) Mobile application development can quickly get messy when trying to expand to multiple devices and formats. In this webcast, see how a single platform helped one company stay relevant in the mobile marketplace.  (WEBCAST) READ ABSTRACT |

Why Deliver Customer Service through the Cloud? by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.  (WEBCAST)

Deploying Customer Service in the Cloud by Oracle Corporation UK Ltd November 2012 - (Free Research) Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.  (WHITE PAPER)

ABBYY FlexiCapture Engine Drives Business For the Insurance Industry by ABBYY May 2012 - (Free Research) Access this case study to read about how an insurance company leveraged an automated conversion strategy to upload applications almost instantly to their management system. Discover how you can implement a similar system to facilitate the automation of submitting application forms.  (CASE STUDY) READ ABSTRACT |

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Continuous Customer Dialogues by Infor November 2010 - (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints. This concept is discussed further in the rest of this whitepaper.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly 1 November 2011: Read this week's issue of the UK's leading technology publication, with the latest news, analysis and opinion for IT managers by ComputerWeekly.com October 2011 - (Free Research) In this week's Computer Weekly, we examine the IT challenges facing retailers in a world of multi-channel shopping; our latest Buyer's Guide looks at upgrading from Windows XP to Windows 7 as XP approaches the time Microsoft ceases support; and we kick-off this year's search for the most influential people in UK IT. Download the new issue now.  (EZINE) READ ABSTRACT |

Integrative CRM Enhances Midsize Business Agility and Performance by IBM July 2012 - (Free Research) This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival.  (WHITE PAPER) READ ABSTRACT |

eBook: Must-Know Applications Trends for Oracle Developers by CipherSoft, Inc., A subsidiary of Unify Corp. August 2009 - (Free Research) Since Forms technology is widely in use in many Oracle environments, it's critical that developers and IT professionals understand Oracle's short and long term plans that could affect their strategies. Read more about the key trends that may affect how your organization uses Oracle Forms, a component of Oracle Fusion Middleware.  (EBOOK) READ ABSTRACT |

Formtastic - The Complete Forms Solution for the IBM i Enterprise by Quadrant Software (E-mail this company) March 2013 - (Free Research) Bursting and mailing pre-printed forms can be costly and time-consuming.  Check out this brief resource to learn about a technology that prints intricately formatted documents using cost-effective laser printers.  (WHITE PAPER) READ ABSTRACT |

Forum Sentry™ - Web Services Security Gateway - Drive Return on Investment by Forum Systems Forum Sentry™ provides a security infrastructure that drives a return on investment by enabling secure XML and Web services communications for mission critical applications. Forum Systems is the leader in Web Services Security.  (SOFTWARE PRODUCT)

Multi-channel Marketing Hits the Wall by Neolane Inc. October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.  (WHITE PAPER)

The EMA All-Stars in Enterprise Systems Management for 2008 by CA Technologies. March 2008 - (Free Research) Analyst firm EMA has released the results of their first ever All-Stars in Enterprise Systems Management for 2008 report, covering 18 different systems management disciplines.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Prosecutor General’s Office of the Russian Federation - Speeds delivery of justice with a business analytics solution by IBM May 2011 - (Free Research) Read this paper to learn how the the Prosecutor General's Office of the Russian Federation implemented a business analytics option to streamline processing and how it shifted to electronic inspection request forms. Discover how this option predicts future business development trends, replaces paper-based systems with automated processes and more.  (CASE STUDY) READ ABSTRACT |

Expert Integrated Systems: Can you put expertise in a box? by IBM March 2013 - (Free Research) Can you package expertise? More and more IT executives are adopting a new approach that makes it easier, faster and less expensive to deploy infrastructure and applications by integrating hardware, software and field-tested "patterns of expertise" in the form of expert integrated systems. Find out more.  (PODCAST) READ ABSTRACT |

Smart phone, smarter service.   by ComputerWeekly.com August 2012 - (Free Research) Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients.  (ANALYST REPORT) READ ABSTRACT |

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM May 2008 - (Free Research) This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.  (WHITE PAPER)

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