TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.

The Multi-Channel Call Center Agent - Reality or Myth? - an AberdeenGroup Report sponsored by Astute Solutions by Astute Solutions (E-mail this company) April 2007 - (Free Research) Read how AberdeenGroup's research, which represents a strong cross-section of industry, clearly shows that Best-in-Class companies are moving to multiple channel agent support. To achieve this, companies should look at implementing the recommendations found in this white paper. (ANALYST REPORT) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels. (ANALYST REPORT) READ ABSTRACT |

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

Communications Management in Integrated Tax: How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies by Pitney Bowes Group 1 Software July 2008 - (Free Research) The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities. (WHITE PAPER) READ ABSTRACT |

Forrester Research: Web Content Management for External Sites by SDL Tridion August 2008 - (Free Research) Read this white paper to discover how to implement comprehensive Web Content Management (WCM) to establish an effective Web presence. Explore the steps necessary for managing and delivering persuasive content experiences. (WHITE PAPER) READ ABSTRACT |

CMiC Enterprise - ERP For Construction and Engineering by CMiC. CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.  (SOFTWARE PRODUCT)

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT)

Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions by Equifax. March 2008 - (Free Research) Equifax built a comprehensive test database parallel to the client’s current system – with the added challenge of a changing operations system and delivered a database solution that exceeded the client’s expectations. (CASE STUDY) READ ABSTRACT |

The One-to-One Marketing Future: Are We There Yet? Three Strategies for Accelerating the Customer-centric Journey by Infor. March 2008 - (Free Research) This white paper will show how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future. (WHITE PAPER) READ ABSTRACT |

Optimizing Business Outcomes for Retail by Hewlett-Packard Company March 2008 - (Free Research) In the fierce retail marketplace, technology powers the business and differentiates the consumer experience. Read this white paper to learn about an enterprise class data warehouse that enables businesses to capitalize on their information at significantly lower cost. (WHITE PAPER) READ ABSTRACT |

STEP: Product Information Management for Multi-Channel Marketing by Stibo Catalog, Inc. STEP’s Enterprise Publishing solution provides product information managers & publishers a powerful single point of control for managing content across the Enterprise and lets them efficiently create/publish catalogs & promotions regardless of the media- print, Web or On-Demand publications. Our solution is for retail/manufacturing companies.  (ASP & SOFTWARE PRODUCT)

A 15-minute Guide to Interactive Content Management by EMC Corporation. March 2008 - (Free Research) Interactive content management (ICM) is a set of technologies for managing the production process and content types that deliver compelling communications. (WHITE PAPER) READ ABSTRACT |

Enterprise Marketing Management (EMM): Effectively Strategize and Execute Marketing Activities by Aprimo, Inc. June 2008 - (Free Research) An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs. (WHITE PAPER) READ ABSTRACT |

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT)

Consumer Electronics Storage Manufacturer by Modus Link February 2008 - (Free Research) The case study details the benefits received by a leading manufacturer of consumer electronics storage products when they turned to ModusLink to improve the efficiency and cost-effectiveness of their fragmented, global supply chain. (CASE STUDY) READ ABSTRACT |

Consumer Electronics Storage Manufacturer Improves the Efficiency & Cost-Effectiveness Of Their Global Supply Chain with Modus Link by ModusLink (E-mail this company) December 2007 - (Free Research) The case study details the benefits received by a leading manufacturer of consumer electronics storage products when they turned to ModusLink to improve the efficiency and cost-effectiveness of their fragmented, global supply chain. (CASE STUDY) READ ABSTRACT |

Managed Customer Correspondence for Financial Services by EMC Corporation. August 2008 - (Free Research) Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities. (WHITE PAPER) READ ABSTRACT |

15 Minute Guide to New Account Opening by EMC Corporation. May 2008 - (Free Research) This guide focuses on the challenges of managing information in the new account opening process, will explain why the enrollment process can be problematic and discuss the opportunities enrollment presents to create a loyal customer. (WHITE PAPER) READ ABSTRACT |

Facilities Management Provider Turns to Stibo STEP for Its Product Catalog Needs by Stibo Catalog, Inc. October 2007 - (Free Research) Seton needed a more efficient way to maintain the number, frequency and variation of product catalogs being produced. Seton selected Stibo’s STEP solution because it is the most advanced multi-channel publishing solution on the market, and supports delivery of web content & printed promotions, ranging from flyers to brochures and catalogs. (CASE STUDY) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Contact Center as a Profit Center: Optimizing a Self Service Contact Center With Speech, VoIP, Data Integration and Performance Analytics by Astute Solutions (E-mail this company) November 2006 - (Free Research) This Aberdeen Group benchmark report summarizes research conducted with call center, customer experience, and operations executives at over 150 companies. It outlines strategies, technology investments, practices, and innovations of best-in-class contact centers, and recommends specific improvement activities to help achieve contact center goals. (ANALYST REPORT) READ ABSTRACT |

Optimizing Networks and Applications for End-to-End Performance by SearchNetworking.com August 2008 - (Free Research) These Virtual Seminar sessions, led by Networking experts Larry Burton, Laura Chappell, and Peter Sevcikare are designed specifically to cover the most important upcoming issues in network management and the challenges that you'll face (VIRTUAL TRADE SHOW) READ ABSTRACT |

Take control of WAN performance by SearchNetworking.com August 2008 - (Free Research) In this session, we'll discuss best practices and products for pinpointing WAN performance problems and strategies for addressing the issues once you've identified them. (WEBCAST) READ ABSTRACT |

Virtual Seminar: Advanced Enterprise Virtualization by Data Center Decisions August 2008 - (Free Research) Participate in this seminar on June 25th to get expert guidance on managing your virtual infrastructure. The experts will touch upon topics such as how to choose virtualization candidates, migration strategies, disaster recovery considerations and more. (WEBCAST) READ ABSTRACT |

High Performance Computing Breakthrough: HP ProLiant BL2x220c Blade Server by Hewlett Packard Company and Intel August 2008 - (Free Research) View the HP ProLiant BL2x220c: HPC Breakthrough Webcast and find out how HP's new, high density, energy efficient solution can help you achieve the best performance by any metric (per watt, per square foot, per dollar) (VIDEOCAST) READ ABSTRACT |

Energy-Efficient Storage Technologies by SearchDataCenter August 2008 - (Free Research) Green computing has become a national passion that is spreading globally. As a key element of the IT infrastructure, storage is expected to play its part by adopting green storage practices. (WHITE PAPER) READ ABSTRACT |

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