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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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7 Things You Should Know About Multi-channel Self-Service by Aspect

March 05, 2014 - (Free Research)
Todays' customers expect service via a variety of channels: mobile, social media, and old-fashioned telephone, to name a few. To keep up with customer demands, your contact center must figure out how to deploy multi-channel self-service. View this resource for seven things you need to know about multi-channel self-service before you get started. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies. 
(SOFTWARE PRODUCT)

Presentation Transcript: Meeting the Demand for Multi-Screen Experience by Alcatel-Lucent

October 2009 - (Free Research)
Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This presentation transcript discusses a new multi-screen solution and how it can support these market needs. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Ensuring Code Quality in Multi-threaded Applications: How to Eliminate Concurrency Defects with Static Analysis by Coverity

March 2008 - (Free Research)
This paper will review the most common pitfalls that software developers face when creating multi-threaded applications. Discover how static analysis techniques can be used to eliminate concurrency defects earlier in the lifecycle. 
(WHITE PAPER) READ ABSTRACT |

A Library Based Approach to Threading for Performance by Intel Software Network

May 2008 - (Free Research)
Libraries play an important role in threading software to run faster on Intel multi-core platforms. Read this white paper to learn more.</p> 
(WHITE PAPER)

Multi-channel Retailing: The Route to Customer Focus - Putting the Customer First by Moving from Multiple Channels to Multi-channel Retailing by IBM

May 2008 - (Free Research)
This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations. 
(WHITE PAPER)

Hitachi Content Platform Datasheet by Hitachi Data Systems

February 2010 - (Free Research)
An intelligent content-based storage solution, the Hitachi Content Platform provides multi-tenant, multi-tier, multi-purpose storage for a wide range of unstructured content. 
(DATA SHEET) READ ABSTRACT |

Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms - Unified Networking with Cisco* Virtualized Multi-Tenant Data Center* by Intel

March 2011 - (Free Research)
The Intel Cloud Builders program provides a starting point as it supplies a basic hardware blueprint and available cloud software management solutions such as the Cisco* Virtualized Multi-Tenant Data Center (VMDC). The paper focuses on the design of converged fabrics to meet the needs of the multi-tenant, cloud data center. 
(WHITE PAPER) READ ABSTRACT |

7 Things Retailers Should Know About Multi-channel Self-Service by Aspect

March 2014 - (Free Research)
Businesses across all industries are realizing the importance of incorporating multi-channel self-service into their contact center strategies, especially retailers. As of a 2012 research report, over 93% of retailers had implemented some sort of self-service -- and that percentage can only increase. 
(WHITE PAPER) READ ABSTRACT |

Multi-core Processors - The Next Evolution in Computing by AMD

August 2008 - (Free Research)
Multi-core processors offer performance and productivity benefits beyond the capabilities of today's single-core processors. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Self-service for Insurance Businesses by Aspect

March 2014 - (Free Research)
Customer relationship management (CRM) is more important than ever before for all businesses, especially customer-centric ones such as those in the insurance industry. When your customers expect to reach you on their terms, via the channels of their choice, will you be ready? 
(WHITE PAPER) READ ABSTRACT |

ECI Apollo: Defining the Next Generation of Optimized Multi-Layer Transport by ECI Telecom

November 2011 - (Free Research)
Discover the challenges of achieving the new scalability, performance, manageability, and revenue objectives and what you need to meet and overcome them. 
(WHITE PAPER) READ ABSTRACT |

Windows Server Multi-Site Clustering with Geocluster® by Double-Take Software

July 2008 - (Free Research)
In this webcast, get expert advice for implementing or optimizing Extract Transform Load (ETL) processes, and learn how to choose the best ETL software tools for your requirements and budget. 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Leveraging a Unified Multi-Tiered Backup Design To Deliver a Stable Scalable Backup Infrastructure by Quantum Corporation

July 2009 - (Free Research)
This DCIG report takes an in-depth look at Quantum’s DXi-Series and its ability solve today’s backup problems while putting in place a foundation for stable and sustainable growth. Access this report now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Multi-channel Self-service for Financial Services by Aspect

March 2014 - (Free Research)
This resource will show you how multi-channel self-service can help you provide consistent, personalized, and integrated customer service across all channels, including mobile web, text, mobile apps, and social media. 
(WHITE PAPER) READ ABSTRACT |

For regulated industries: Learning within a multi-tenant SaaS architecture by SuccessFactors

December 2013 - (Free Research)
This resource describes the need for compliance with Good Practice requirements in regulated industries, explores key challenges of the validation process for learning environments, and evaluates whether multi-tenant SaaS architecture is a viable option. 
(WHITE PAPER) READ ABSTRACT |

The Messy Costs of Multi-vendor Management by Dimension Data

January 2014 - (Free Research)
This whitepaper covers the problems of a multi-vendor data center and offers a solution to help you drive innovation. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Cloud Service Delivery Models - Security Risks and Recommendations by SecureWorks

August 2011 - (Free Research)
This presentation transcript examines how different levels of isolation and multi-tenancy in cloud models introduce different risks to organizations leveraging cloud services. We also discuss what organizations can do to address these risks and we recommend ways to deliver an improved security posture to organizations utilizing cloud services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Building Multi-language Applications with Visual Studio by OpenMake Software

April 2008 - (Free Research)
This white paper discusses the steps necessary to improve software build functionality of Microsoft Visual Studio 2005 and 2008 with Microsoft Team Foundation Server. 
(WHITE PAPER) READ ABSTRACT |

SuperMassive E10000 Series Next-Generation Firewall by SonicWALL

February 2011 - (Free Research)
The SonicWALL® SuperMassive™ E10000 Series is SonicWALL’s Next-Generation Firewall platform designed for large networks to deliver scalability, reliability and deep security at multi-gigabit speeds. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Differentiate Your Customer Service Offering Using the Cloud by Genesys

March 2012 - (Free Research)
Implementing new technologies to enable multi-channel customer service isn't always easy, especially for mid-size organizations that are trying to balance costs with customer personalization. Access this white paper to learn why a cloud-based contact center could be the answer for better service at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Multi-channel Self-service for Telecommunications Businesses by Aspect

March 2014 - (Free Research)
For the telecommunications (telco) industry, product and price advantages are difficult to maintain, so it often boils down to customer service. To achieve competitive advantage, telco companies have to provide top-notch service to customers demanding 24/7 service via a multitude of channels -- but how? 
(WHITE PAPER) READ ABSTRACT |

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