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Best Practices to Gain Visibility and Control of Your Demand Network by E2open

May 21, 2009 - (Free Research)
This Webcast examines new demand network management trends and technologies that will enable multi-enterprise companies to maximize the potential of their demand networks. 
(WEBCAST) READ ABSTRACT |

7 Things Retailers Should Know About Multi-channel Self-Service by Aspect

March 05, 2014 - (Free Research)
Businesses across all industries are realizing the importance of incorporating multi-channel self-service into their contact center strategies, especially retailers. As of a 2012 research report, over 93% of retailers had implemented some sort of self-service -- and that percentage can only increase. 
(WHITE PAPER) READ ABSTRACT |

UT Dallas: University turns to smartphones for multi-year research project by BlackBerry

September 16, 2011 - (Free Research)
UT Dallas’ Center for Children and Families has been conducting a study on adolescents’ social networks and their impact on development. To assist in data collection, the team chose BlackBerry® hosted solution from Ceryx based on its ability to provide a controlled environment for their research. 
(CASE STUDY) READ ABSTRACT |

Interoperating with Cisco Systems: Hands-On Look at Configuring D-Link and Cisco for Seamless Savings by D-Link

July 02, 2010 - (Free Research)
The best network design invariably is multi-vendor. That is even more true in an era of constrained budgets where sticking with your existing vendor brings with it not only a price premium, but also the continuation of proprietary approaches. Read this whitepaper to learn more about D-Link's interoperability benefits with Cisco systems. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Cloud Service Delivery Models - Security Risks and Recommendations by SecureWorks

August 23, 2011 - (Free Research)
This presentation transcript examines how different levels of isolation and multi-tenancy in cloud models introduce different risks to organizations leveraging cloud services. We also discuss what organizations can do to address these risks and we recommend ways to deliver an improved security posture to organizations utilizing cloud services. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Trends in Enterprise Mobility by ComputerWeekly.com

April 22, 2013 - (Free Research)
This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working. 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 20, 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Presentation Transcript: Best Practices to Gain Visibility and Control of Your Demand Network by E2open

June 03, 2009 - (Free Research)
In this presentation transcript of the "Best Practices to Gain visibility and Control of Your Demand Network" webcast E2open and AMR Research will discuss new demand network management trends and technologies that will enable multi-enterprise companies to maximize the potential of their demand networks by providing more visibility and control. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Debunking the Myth of the Single-Vendor Network by Dell, Inc.

October 04, 2011 - (Free Research)
This white paper discusses key findings derived from research showing that most organizations should consider a dual-vendor or multi-vendor solution as a viable approach to building their network. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 29 November 2011: Read this week’s issue of the UK’s leading technology publication, featuring the latest news, analysis and opinion about UK IT by ComputerWeekly.com

November 28, 2011 - (Free Research)
In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now. 
(EZINE)

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 06, 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now. 
(EZINE)

Smart phone, smarter service. by ComputerWeekly.com

August 24, 2012 - (Free Research)
Quocirca analysts, Rob Bamforth and Clive Longbottom, offer advice to businesses on exploiting smart phones as a channel to reach customers and clients. 
(ANALYST REPORT) READ ABSTRACT |

Harvey Nash CIO Survey 2012 by ComputerWeekly.com

May 14, 2012 - (Free Research)
CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012. 
(IT BRIEFING) READ ABSTRACT |

Ovum: The changing face of multi-national mobility by ComputerWeekly.com

January 25, 2011 - (Free Research)
Many multinational corporations (MNCs) aim to have a more centralized and unified approach to mobility, which they see as an essential component of their unified communications (UC) and broader ICT strategies. 
(WHITE PAPER) READ ABSTRACT |

Aberdeen Research: BI for LOB Leaders by IBM

July 31, 2011 - (Free Research)
This research presents a demonstrable connection between analytical adoption, and elevated business performance. This report is based on feedback from 222 executives in May and June 2011, across the globe. 
(ANALYST REPORT) READ ABSTRACT |

Business and IT Analysis: Availability, recovery, and archive by ComputerWeekly.com

March 11, 2014 - (Free Research)
Changes in how technology can be implemented and improvements in connectivity mean that business continuity and rapid systems recovery is now within reach of many more organisations. In this exclusive eGuide explore data recovery, creating a multi-level strategy, and capabilities to aid you in any impact on the technical platform. 
(RESOURCE)

The Business Impact of Workspace Virtualization by RES Software

June 30, 2013 - (Free Research)
This IDC research report investigates the business impact of workspace virtualization, as well as other workspace trends shaping today's business landscape. 
(ANALYST REPORT) READ ABSTRACT |

Presentation Transcript: Business Intelligence (BI) and Performance Management: Best Practices for Your SAP Investment by IBM Cognos

December 2008 - (Free Research)
In this document, Mark Smith and Bob Corson will discuss some common challenges that seen with customers in terms of getting information from SAP data. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

BI Research Benchmark Report: BI in the Cloud by TechTarget

February 2014 - (Free Research)
Organizations using BI in the cloud have reaped substantial benefits so why hasn't its adoption gain more traction? Complete this short survey and gain access to Wayne Eckerson's handbook, BI in the Cloud. 
(RESOURCE)

IBM GBS BAO Thought Leadership: Breaking away with Business Analytics & Optimization Research Report by IBM

November 2010 - (Free Research)
In top - performing organizations, analytics has replaced intuition in predicting and acting upon real-time information. Read this white paper and see how an effective business analytics strategy can help organizations optimize performance, operationalize decisions and solve mission problems. 
(WHITE PAPER) READ ABSTRACT |

Business Continuity: Availability, recovery and archive by ComputerWeekly.com

January 2013 - (Free Research)
Analysts Clive Longbottom and Bob Tarzey offer a 7 step approach to creating a business continuity and disaster recovery strategy. 
(ANALYST REPORT) READ ABSTRACT |

Research Report Excerpt: Designing a framework for BI and analytics success by BeyeNETWORK

October 2011 - (Free Research)
In this expert excerpt, Wayne Eckerson explores why big data has become a hot topic. Learn how analytics allows you to make something of your data and deliver value to your organization. 
(EBOOK)

eBook: Evaluating CRM: From SaaS to software, choosing the right CRM deployment style by Aplicor

March 2009 - (Free Research)
In this eBook, find out how on-demand and SaaS CRM is altering the CRM software landscape. Learn how both on-demand and on-premise CRM have evolved in recent years and how industry trends are playing into the decision-making process at many organizations. 
(EBOOK) READ ABSTRACT |

Information Security, Virtualization, and the Journey to the Cloud by Trend Micro, Inc.

October 2010 - (Free Research)
With visible virtualization leadership, commitment, and cooperation, VMware and Trend Micro should be amongst the top choices as CIOs and CISOs choose their partners for their own cloud journeys. Read this paper to find out so much more. 
(WHITE PAPER) READ ABSTRACT |

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