Multi Crm White Papers, Multi Crm Software, Multi Crm Research, Hardware and Services

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Navigating the path to satisfying online customer experience by Tealeaf

November 23, 2011 - (Free Research)

Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.

(EGUIDE)

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Managing the customer experience across channels -- a manager's guide by Oracle Corporation

May 06, 2011 - (Free Research)

This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy.

(WHITE PAPER)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

April 01, 2011 - (Free Research)

Many retail financial services institutions (FSI) do not have any visibility or context outside of a single interaction channel. In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate.

(WHITE PAPER)

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Create an Online Customer Feedback Loop with Your Call Center by Tealeaf

January 24, 2011 - (Free Research)

In this whitepaper, we will describe the business imperative for closing the multi-channel customer experience gap and discuss how doing so gives you opportunities to differentiate your business. Read on to learn more.

(WHITE PAPER)

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Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.

(VIDEO)

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Five Predictive Imperatives for Maximizing Customer Value by IBM

February 20, 2011 - (Free Research)

This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.

(WHITE PAPER)

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Increasing Marketing Campaign Profitability with Predictive Analytics by IBM

February 20, 2011 - (Free Research)

This white paper explores how predictive analytics helps marketing organizations increase ROI by executing highly targeted campaigns focused on high revenue-generating customers and prospects.

(WHITE PAPER)

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The Customer Intimacy Imperative by IBM

November 18, 2010 - (Free Research)

Business success today requires a new depth of customer insight. Learn how the right blend of customer-centric strategies and advance analytic tools can help your business achieve a competitive advantage. Read this white paper to realize the full potential of your customer relationships.

(WHITE PAPER)

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Stop losing revenue from poor online customer experiences by Tealeaf

August 01, 2011 - (Free Research)

24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.

(WHITE PAPER)

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Five Steps to Improving Business Performance through Customer Intimacy by IBM

November 18, 2010 - (Free Research)

Business success today requires a new depth of customer insight. Read this white paper to learn five practical steps your companies can take to achieve customer intimacy and, by doing so, achieve breakaway performance.

(WHITE PAPER)

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Think Global Act Local: How to Find the Right ERP to Optimize Your Multi-Site,Multi National Operation by Sage Software

January 05, 2012 - (Free Research)

This white paper details the challenges faced by multi-site and multinational organizations and describes what to look for in an enterprise resource planning (ERP) solution to address these issues.

(WHITE PAPER)

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The Authentication Revolution: Phones Become the Leading Multi-Factor Authentication Device by PhoneFactor

January 06, 2012 - (Free Research)

This paper will address the key drivers for this market shift and includes real-world case studies from organizations that have made the move to phone-based authentication. It also introduces PhoneFactor, the leading provider of phone-based multi-factor authentication.

(WHITE PAPER)

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Multi-Modal Learning by SkillSoft Corporation

Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.

(SOFTWARE PRODUCT)

Enhance Virtualization With Multi-Port Server Adapters by Dell, Inc. and Intel

November 30, 2011 - (Free Research)

Intel Ethernet controllers and network adapters are optimized to meet the needs of virtualized data centers. Read this whitepaper to learn more about Multi-Port Intel Ethernet Server Adapters and how they can help you optimize server virtualization.

(WHITE PAPER)

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Leveraging a Unified Multi-Tiered Backup Design To Deliver a Stable Scalable Backup Infrastructure by Quantum Corporation

July 23, 2009 - (Free Research)

This DCIG report takes an in-depth look at Quantum’s DXi-Series and its ability solve today’s backup problems while putting in place a foundation for stable and sustainable growth. Access this report now to learn more.

(WHITE PAPER)

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Introduction to Application and Multi-Server Management by Microsoft

December 28, 2011 - (Free Research)

This paper introduces the new extensions in SQL Server Management Studio and the new Utility Explorer, and discusses the simple process of setting up a SQL Server managed server group.

(WHITE PAPER)

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Why Physical Networks Don't Cut It for the Private Cloud by Dell, Inc. and Intel

December 22, 2011 - (Free Research)

This expert guide discusses why physical networks don’t cut it for the cloud, addressing multi-tenancy in the private cloud and the cloud VLAN challenge.

(EGUIDE)

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Building a Grid Computing Infrastructure for Multi-Tier Consolidation by Dell, Inc.

October 30, 2009 - (Free Research)

This paper discusses a Grid reference configuration based on Dell PowerEdge™ blade servers and Dell EqualLogic™ iSCSI storage. This Grid implementation is comprised of the physical Grid based on physical servers and the virtual Grid based upon Oracle virtual machines.

(WHITE PAPER)

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Energy and Space Efficient Storage: Multi-tier Strategies for Protecting and Retaining Data by Quantum Corporation

August 26, 2009 - (Free Research)

Data center power, cooling, and space requirements are becoming key IT challenges for organizations of all size; not to mention data protection demands, restore performance and longer retention times. Read this white paper to discover successful methods for meeting these IT challenges.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 08, 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Apply the power of CRM to build customer loyalty by Infor CRM

February 07, 2012 - (Free Research)

This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.

(EGUIDE)

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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM

February 07, 2012 - (Free Research)

This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

(EGUIDE)

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CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM

February 07, 2012 - (Free Research)

This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.

(WHITE PAPER)

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