Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

This paper will address the key drivers for this market shift and includes real-world case studies from organizations that have made the move to phone-based authentication. It also introduces PhoneFactor, the leading provider of phone-based multi-factor authentication. 

Numerous architecture framework standards have been developed and matured over the past decade and the focus of these frameworks is diverse. Many engineers believe there is an ―either or‖ decision to be made regarding these frameworks; however, this is not always the case. 

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 

Do you have a large, complex set of interconnected, multi-tier applications that need ongoing development and testing? Spending too much time and resources setting up physical machines and resetting them than actually doing development and testing? Do you lack sufficient machines to test your multi-tier applications the right way? You're not alone. 

Intel Ethernet controllers and network adapters are optimized to meet the needs of virtualized data centers. Read this whitepaper to learn more about Multi-Port Intel Ethernet Server Adapters and how they can help you optimize server virtualization. 

This DCIG report takes an in-depth look at Quantum’s DXi-Series and its ability solve today’s backup problems while putting in place a foundation for stable and sustainable growth. Access this report now to learn more. 

This paper introduces the new extensions in SQL Server Management Studio and the new Utility Explorer, and discusses the simple process of setting up a SQL Server managed server group. 

Implementing a service quality analytics framework will enable Wholesale Backhaul Service Providers to differentiate and augment the current value of their service offerings. Read this whitepaper to discover how framework applications can help Wireless SPs. 

The Open Group IT Specialist Certification Program (the Program) is designed to validate the existence of those qualities and skills in a professional that enable the effective development, implementation, and operation of IT solutions. 

Virtualization is growing in popularity, but IT managers must decide between maintaining a highly uniform hypervisor environment or utilizing different vendors’ virtual server platforms for different applications. Turn to a mixed hypervisor environment to maximize virtualization benefits and prepare yourselt for a future move to the cloud. 

As more and more businesses migrate towards cloud computing and virtualization to improve data center efficiency, security challenges must be addressed. This white paper introduces a new platform that is proven to improve security in your virtualized data center environment.