If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding. 

Web chat and SMS offer ways for enterprises to broaden channel support and personalize customer service without spending on complex solutions. While both solutions offer business benefits via customer outreach and support capabilities, they are currently two separate solutions. 

To minimize downtime caused by technical failures and end-user problems, organizations can implement rapid resolution processes. Access this white paper to learn how you can leverage live chat to significantly improve customer support efficiency. 

This essential resource explores how you can evolve your data center into the cloud era. Access a set of interactive online events to help you optimize your data center by implementing an intelligent cloud strategy. Learn where data center transformation is headed and how a smart strategy can lead to increased efficiency and cost savings. 

Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience. 

Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work. 

The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. 

This interactive webcast explores ways to simplify infrastructure management to achieve the next level in IT efficiency. The hour-long event focuses on how Dell's Advanced Infrastructure Manager eliminates the silos that encumber IT management, enabling IT groups to manage servers, networks and storage as a single pool. 

This expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, provides an overview of the expenses associated with virtualization and highlights the virtual server trends expected for 2010. Gain insight into the tangible virtualization costs, and learn how to keep pace with the changing server virtualization market. 

This product promo allows you to enter data about your current server environment and evaluate and determine the appropriate server sizing to meet ERP requirements. 

Intel IT and Intel's Data Center Group conducted proof of concept (PoC) testing and total cost of ownership (TCO) analysis to compare two- and four-socket servers based on Intel Xeon processors for a variety of virtualization scenarios. Download this white paper for a detailed look at this test and its results. 

Virtualization technology is on a roll, driven by adoption of x86-based servers. While the software market ecosystem around virtualization is heating up, hardware vendors are leveraging that momentum and creating platforms that are optimized for virtualization.