The Boston Consulting Group shows how consumer tablets are creating new opportunities as the market grows and segments. 

The last two years have been, without a doubt a renaissance era, in mobile games. Driven by the iconic iPhone and its complementing App Store, developers great and small are reaping the rewards of heightened interest in the platform. 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. 

SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. 

If you'e a small or medium business owner with more than one computer, it's time to consider investing in a server. A server will keep your data secure and organized and will help you run your business more efficiently and professionally. If you've reached one of the 10 thresholds in this article, a server could do your business a world of good. 

If you're a small or mid-sized business thinking about virtualization, particularly in the world of Microsoft, it makes sense to upgrade your database servers as well. This article explains why to upgrade and provides several examples of companies that have successfully made the move. 

With Microsoft SQL Server 2008, small and mid-sized businesses have a variety of options for creating state-ofthe art strategies for ensuring high availability and disaster recovery for their databases. This article explains why upgrading to SQL Server 2008 may help IT sleep better at night. 

This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality. 

This article from IndustryWeek features advice on streamlining your business for leaner operations. 

SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. 

Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond. 

Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey.