Monitoring Customer White Papers, Monitoring Customer Software, Monitoring Customer Research, Hardware and Services

Customer Experience Management Best Practices For Retail: Five Ways to Increase Conversion and Adoption Rates by Tealeaf

September 28, 2011 - (Free Research)

In today's economy, no online retailer can afford to postpone investing in the online customer experience. Retailers need to take immediate steps to ensure they understand the experience of their customers who are transacting online. Read this white paper to learn the retail customer experience management best practices.

(WHITE PAPER)

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5 ways to increase online self-service adoption for financial services by Tealeaf

September 27, 2011 - (Free Research)

Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more.

(WHITE PAPER)

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Customer Experience Management Best Practices For Travel and Hospitality: Five Ways to Increase Conversion and Adoption Rates by Tealeaf

September 27, 2011 - (Free Research)

In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue.

(WHITE PAPER)

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Customer Experience Management Best Practices For Insurance: Five Ways to Increase Conversion and Adoption Rates by Tealeaf

September 27, 2011 - (Free Research)

To jump-start your customer experience efforts, Tealeaf, the leader in online Customer Experience Management (CEM) software, recommends in this white paper five best practices that you can implement today to establish an online customer experience competency within your organization. Continue reading to learn more.

(WHITE PAPER)

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Optimizing Web-to-Mainframe Performance of Critical Business Services by IBM

June 2008 - (Free Research)

Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.

(WEBCAST)

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Splunk at Autodesk by Splunk

February 2012 - (Free Research)

This white paper highlights a customer service and operations system that streamlines your business' processes into one single view for ease of customer assistance, operations and security.

(WHITE PAPER)

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Transform your Service Organization Into a Performance-Driven Leader by ViryaNet Ltd (E-mail this company)

January 2012 - (Free Research)

This white paper explains how you should balance customer service and organization efficiency by using performance data.

(WHITE PAPER)

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5 Elements of Effective Application Performance Management by CA Technologies.

June 2011 - (Free Research)

Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction.

(WHITE PAPER)

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CA Application Performance Management by CA Technologies.

June 2011 - (Free Research)

CA Application Performance Management (CA APM) provides advanced application and infrastructure monitoring to ensure optimal business service performance. Watch this demo to see how CA APM enables IT operations and line of business owners to reduce revenue risks and keep customers loyal.

(WEBCAST)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Improve end-users experiences with application monitoring by Nimsoft, Inc.

January 2012 - (Free Research)

This insightful on-demand webcast discusses web application performance monitoring, offering hints and tips for improving end-user response times from Forrester Research analyst Jean-Pierre Garbani.

(WEBCAST)

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CA APM and CA APM Cloud Monitor by CA Technologies.

January 2012 - (Free Research)

In this videocast, learn how to achieve advanced application and infrastructure monitoring to ensure optimal business service performance – all with the fast, low-cost deployment of a Software as a Service (SaaS) solution.

(VIDEOCAST)

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The Total Economic Impact of CA Technologies’ Business Service Insight Solution by CA Technologies.

December 2011 - (Free Research)

Read this study conducted by Forrester Consulting on behalf of CA Technologies, you learn about the ROI impact of a SLA management platform that offers features for data metrics, automation, performance monitoring, and more.

(WHITE PAPER)

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Sybase Customer Success: Barclays Capital by Sybase, Inc.

June 2011 - (Free Research)

Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase.

(CASE STUDY)

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A New View of Service Level Management by CA Technologies.

December 2011 - (Free Research)

Once you cut through the hype surrounding the cloud, one thing becomes clear: As enterprise adoption of the public cloud grows, practical and concrete issues for service level management are real and need to be addressed. Inside this white paper, uncover valuable best practices for harnessing public cloud services to meet SLAs.

(WHITE PAPER)

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Making the Cloud Work: Monitoring Requirements for IaaS, PaaS, and SaaS by Nimsoft, Inc.

January 2012 - (Free Research)

Access this white paper to learn how you can monitor and manage public cloud investments including Infrastructure as a service (IaaS), Platform as a service (PaaS), and Software as a service (SaaS), to validate and optimize service quality.

(WHITE PAPER)

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Fraud Prevention and Detection for Credit and Debit Card Transactions by ILOG, an IBM Company

April 2008 - (Free Research)

This white paper examines credit card fraud and details business rules-based fraud prevention and detection.

(WHITE PAPER)

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Analyst's take: Foglight helps telecomms company find savings and boost efficiencies by ComputerWeekly.com

January 2011 - (Free Research)

After implementing Foglight, a major telecommunications company gained the ability to monitor and control its entire IT applications infrastructure in greater depth avoiding downtime and extra support staff, while boosting efficiencies of business-critical applications and staff productivity.

(WHITE PAPER)

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February 2012 - (Free Research)

IANS conducted a Return on Security (ROS) analysis on Q1 Labs’ product, QRadar© Security Intelligence Platform, interviewed two Q1 Labs customers using QRadar to assess the ROS. The data yielded from the interviews showed substantial benefit to the organizations for the cost, both in money and staff time.

(WHITE PAPER)

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Real-time Shop Floor Integration, Simplified: The Right ERP System Can Make It Happen by IQMS

December 2008 - (Free Research)

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time.

(WHITE PAPER)

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Webank fights off competition with help from HP Business Intelligence implementation by Hewlett-Packard Limited

January 2012 - (Free Research)

This case study details how Webank utilized HP's Global Method for Business Intelligence Implementation to replace its old data warehousing system with a more advanced platform and saw huge business benefits.

(CASE STUDY)

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Jumpstart Your Cloud Initiatives with Automated Provisioning by CA Technologies.

June 2011 - (Free Research)

Data center virtualization and cloud computing strategies are being rapidly implemented across IT infrastructures. This white paper describes how virtualization and cloud initiatives are creating new types of management challenges across physical and virtual data center environments and how you can overcome these challenges.

(WHITE PAPER)

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The Guide to Data Movement and Governance by IBM

November 2011 - (Free Research)

Missed opportunities and lost revenue might be the least of your worries. In some cases, poor practices can lead to lawsuits, fines and even the failure of the business itself. The purpose of this e-guide is to help you grasp the measures that can keep your organization on track to meet objectives and stay in line with regulations.

(EBOOK)

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Securing Virtualized Environments and Accelerating Cloud Computing by CA Technologies.

June 2010 - (Free Research)

There is no question that virtualization offers compelling tangible benefits for an IT organization. Virtualization is inevitable, and cloud computing is a new opportunity. Read this paper to learn about virtualization security, the CA Technologies Access Control (AC) solution, and how to accelerate cloud computing.

(WHITE PAPER)

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Security Breaches – Protecting Your Critical Assets in 2012 by CA Technologies.

January 2012 - (Free Research)

View this webcast to gain expert insight into the current state and complexity of the security breaches landscape. You’ll hear about some of the more immediate areas of critical concern and practical ways that you can prepare your organization to mitigate the associated risks in the year ahead.

(WEBCAST)

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