Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

A Tale of Two Networks - How the Right Network Monitoring System can Save the Day by Quest Software, now a part of Dell May 08, 2012 - (Free Research) <p>In this Quest white paper, read about real-life network monitoring challenges and how they play out in two scenarios – one with, and one without a network monitoring solution in place. Read it today.</p>  (WHITE PAPER) READ ABSTRACT |

Monitoring for SAP: High-Risk Financial Transactions in Real Time by Security Weaver February 2009 - (Free Research) For corporations using SAP, identifying and controlling risky financial transactions is a major undertaking. This paper examines the monitoring challenges faced by finance and reveals the many advantages of real-time transaction monitoring for SAP.  (WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Application Performance Monitoring by Hewlett-Packard Company May 2010 - (Free Research) Business is driving IT operations management to become increasingly application-centric. At the same time, applications are becoming more difficult to manage. How vendors respond to the application performance monitoring challenge will have a profound impact on their overall market positions.  (WHITE PAPER) READ ABSTRACT |

7 Stages of IT Monitoring Grief by Zenoss, Inc. January 2013 - (Free Research) Download this eBook to find out where you are in the 7 Stages of IT Monitoring Grief and how you can put a stop to the endless cycle of the IT monitoring challenge.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Why Windows Server 2008 R2 Hyper-V and Why Now? by Dell, Inc. March 2010 - (Free Research) This presentation transcript explores monitoring challenges that IT pros face. Gain insight into how to streamline your processes and improve monitoring efficiency. Learn how server enhancements and other improvements could factor into your organization's virtualization decisions.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Why Windows Server 2008 R2 Hyper-V and Why Now? by Dell and Microsoft June 2011 - (Free Research) This presentation transcript explores monitoring challenges that IT pros face. Gain insight into how to streamline your processes and improve monitoring efficiency. Learn how server enhancements and other improvements could factor into your organization's virtualization decisions.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Why Windows Server 2008 R2 Hyper-V and Why Now? by Dell and Microsoft November 2010 - (Free Research) This presentation transcript explores monitoring challenges that IT pros face. Gain insight into how to streamline your processes and improve monitoring efficiency. Learn how server enhancements and other improvements could factor into your organization's virtualization decisions.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Why Windows Server 2008 R2 Hyper-V and Why Now? by Dell and Microsoft March 2010 - (Free Research) This presentation transcript explores monitoring challenges that IT pros face. Gain insight into how to streamline your processes and improve monitoring efficiency. Learn how server enhancements and other improvements could factor into your organization's virtualization decisions.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

The Third Stakeholder: The End-User's Impact on CRM ROI by Knoa Software September 2008 - (Free Research) CRM solutions, like Siebel, automate complex business processes where high levels of application performance are crucial. Read this whitepaper to learn best practices in Siebel CRM Performance Management.  (WHITE PAPER) READ ABSTRACT |

Hitachi IT Operations Analyzer: Root Cause Analysis for Supporting Fault Identification by Hitachi Data Systems May 2009 - (Free Research) Hitachi Data Systems introduces Hitachi IT Operations Analyzer software with unique Root Cause Analysis functionality. The IT Operations Analyzer is a powerful, proven approach to simplifying IT infrastructure management, with comprehensive performance and availability monitoring of up to 250 server, network and storage nodes.  (WHITE PAPER) READ ABSTRACT |

The Truth about Agent vs. Agentless Monitoring by uptime software inc. September 2010 - (Free Research) This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.  (WHITE PAPER) READ ABSTRACT |

E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc. September 2010 - (Free Research) This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.  (EBOOK) READ ABSTRACT |

eBook: Leveraging CRM to increase sales effectiveness in a challenging economy by Aplicor April 2009 - (Free Research) Sales departments are under increased pressure during these difficult times, as converting leads, moving sales along the pipeline and meeting sales quotas will be challenging this year. What's more, many companies will be raising quotas for their sales teams in 2009, according to recent research from the sales consultancy firm CSO Insights.  (EBOOK) READ ABSTRACT |

Integrative CRM Enhances Midsize Business Agility and Performance by IBM July 2012 - (Free Research) This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival.  (WHITE PAPER) READ ABSTRACT |

Beyond the Security Breach: Protecting Sensitive Data Using Encryption & Key Management by Linoma Software February 2009 - (Free Research) This paper identifies how organizations need to deploy new solutions to protect their information assets from theft and misuse, it also explores the landscape of legal liabilities and identifies the technical hurdle facing both management and IT.  (WHITE PAPER) READ ABSTRACT |

Strategic insights for your social CRM strategy by Infor May 2013 - (Free Research) This expert e-guide provides a comprehensive look at the challenges of defining a social media strategy for CRM, offers advice on choosing the right tools, and highlights how to train employees on new social media technologies.  (EGUIDE) READ ABSTRACT |

Unifying ERP and CRM to Create a Responsive Enterprise by Infor November 2012 - (Free Research) In order to drive your business forward you need to close more sales. In order to close more sales you need exceptional CRM strategies. But legacy CRM technology alone provides a fragmented view of customers and ultimately hinders sales teams. Read this transcript to learn how a CRM/ERP integration can mitigate this challenge.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Five Myths of Infrastructure Monitoring: How End-User Monitoring Can Help You Improve Customer Satisfaction by Hewlett-Packard Company May 2008 - (Free Research) This paper discusses some of the common myths about infrastructure monitoring, and addresses how to ensure your infrastructure monitoring is responsive enough to satisfy and retain your customers.  (WHITE PAPER) READ ABSTRACT |

Gartner predictions around Social CRM by Infor CRM February 2012 - (Free Research) This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.  (EGUIDE) READ ABSTRACT |

E-Guide: Implementing a CRM Strategy to improve the customer experience by SAP America, Inc. June 2012 - (Free Research) This expert e-guide highlights the need for a unified customer information hub to improve the quality, consistency and availability of customer data by detailing how one cement manufacturer implemented a successful customer experience initiative. Gain insight into the findings of a recent survey of top CRM challenges faced by today's businesses.  (EGUIDE) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to learn more about why you should implement web chat into your current customer support operations.  (WHITE PAPER) READ ABSTRACT |

Social Media and Business Intelligence: Creating the Integrated Customer Hub by Oracle Corporation September 2012 - (Free Research) Social media is no longer just for teens as it provides businesses with a wealth of information about their customers when effectively analyzed. However, many are finding that traditional analytics systems lack the scalability needed to keep up with social data. Read on to learn about a monitoring platform that helps mitigate this challenge.  (WHITE PAPER) READ ABSTRACT |

The Next Generation of CRM -- Engaging with the Empowered Customer in Turbulent Times by SAP America, Inc. April 2009 - (Free Research) This IT Briefing will address the future state and shape of CRM, the transformational trends that are impacting companies, the CRM framework for success and competitive differentiation, and SAP's holistic approach in this CRM framework.  (IT BRIEFING) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies October 2009 - (Free Research) This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.  (WHITE PAPER) READ ABSTRACT |

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