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Mobile Field Service: Better Collaboration with the Back Office by Epicor Software Corporation

July 31, 2013 - (Free Research)
This resource introduces an enterprise mobile field service strategy that gives you the power to receive and process work orders in the field, allowing you to be more responsive to customer needs and drive success. 
(WHITE PAPER) READ ABSTRACT |

Field Service Mobility Best Practices by NetMotion Wireless

June 22, 2011 - (Free Research)
Delivering applications and data to mobile workers is a key initiative among modern organizations. Mobile field initiatives offer tangible benefits, such as improved customer service and productivity.  Learn how a virtual private network (VPN) helps achieve a seamless deployment while providing reliable network connections for mobile workers. 
(WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless

June 2008 - (Free Research)
Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service. 
(CASE STUDY) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

Mobilizing Field Forces on Smartphones by BlackBerry

August 2009 - (Free Research)
This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices. 
(WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call. 
(CASE STUDY) READ ABSTRACT |

eBook - The Mobile Enterprise: Taking Wireless Networking to the Next Level by SearchMobileComputing

September 2009 - (Free Research)
Read this eBook to learn how faster, more robust 802.11n WLANs can help your business offer new mobility services to improve mobility and reduce cost through fixed-mobile convergence. Discover how unified communications applications can exploit wireless mobile connectivity to facilitate workforce collaboration and enhance productivity. 
(EBOOK) READ ABSTRACT |

Case Study: University of Connecticut School of Business by Dell, Inc.

October 2010 - (Free Research)
This case study profiles a Connecticut university's data center migration to virtualization optimized servers and storage solutions. Check it out to learn how this school realized a 20% reduction in cooling and power costs, 30% savings in storage costs and a 97% reduction in downtime. Read on to see if you too can double your processing capacity. 
(WHITE PAPER)

Mobile Application Development: Making It Easier For Developers by SearchSOA.com

September 2009 - (Free Research)
Mobile applications have not only piqued the interest of developers, but also of the average cell phone user. Download this ebook and learn why. 
(EBOOK) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp

October 2011 - (Free Research)
This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field. 
(WHITE PAPER) READ ABSTRACT |

Mobile NFC in Retail by ComputerWeekly.com

November 2012 - (Free Research)
This report from the GSMA explains the opportunities for NFC Mobile communications in retail. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies

October 2009 - (Free Research)
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com

May 2012 - (Free Research)
This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital? 
(EZINE) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com

December 2010 - (Free Research)
The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. 
(WHITE PAPER) READ ABSTRACT |

Building Mobility into Your Network by NETGEAR Inc.

October 2010 - (Free Research)
Business environments have become increasingly dynamic and have created the demand for unprecedented levels of workforce mobility. These demands for business mobility require networks and data to be securely accessible anytime and anywhere − throughout the office, as well as from remote locations. Read this white paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Mobile Payments Gain New Momentum in Evolving US Market by BlackBerry

August 2010 - (Free Research)
As a result of increasingly dynamic mobile users and an expanding base of smartphones, a growing array of payment mechanisms is reaching the market to take advantage of the power and flexibility of mobile devices. Continue reading to learn how mobile payment is evolving in the US Market. 
(ANALYST REPORT) READ ABSTRACT |

UCHC Leverages Enterprise Job Scheduling to Automate Data Integration Processes by Cisco Systems, Inc.

January 2012 - (Free Research)
Thinking of launching a data warehousing project? Learn how the University of Connecticut Health Center (UCHC), a leading biomedical research center, healthcare facility, and medical school, achieved end-to end automation of data integration and data loading processes from internal and external data sources to ensure consistent, accurate reporting. 
(CASE STUDY) READ ABSTRACT |

Taking On-Demand CRM Integration to the Next Level by Oracle Corporation

September 2007 - (Free Research)
This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand. 
(WHITE PAPER) READ ABSTRACT |

5 Steps to Secure the Wireless Network by NETGEAR Inc.

October 2010 - (Free Research)
Today’s organizations increasingly rely on the ease and lower cost of wireless networking. Schools and businesses are investing in Wi-Fi to leverage benefits including more flexible network connectivity, improved productivity, and reduced capital expense. Read this white paper to learn how to incorporate wireless connectivity into your everyday. 
(WHITE PAPER) READ ABSTRACT |

VeriSign Mobile Enterprise Services: Enabling Next-Generation Mobile Messaging for Enterprises by VeriSign, Inc

December 2008 - (Free Research)
This Solution Paper provides an overview of the rapidly growing mobile messaging and alerts market, and introduces a solution that addresses that market: VeriSign Mobile Messaging, an offering of VeriSign Mobile Enterprise Services (VMES). 
(WHITE PAPER) READ ABSTRACT |

Enabling the Profitable Evolution of Mobile Transport to All-IP by Alcatel-Lucent

June 2009 - (Free Research)
As demand for mobile multimedia services increase and average revenue per user declines, mobile service providers must transform their networks to profitably support legacy voice and advanced packet-based services. This paper outlines the challenges associated with transforming the mobile transport network. 
(WHITE PAPER) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com

July 2012 - (Free Research)
This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology. 
(ANALYST BRIEF) READ ABSTRACT |

The business benefits of switching to mobile TV by ComputerWeekly.com

November 2010 - (Free Research)
Over the past two years, the mobile TV landscape has changed dramatically. 
(WHITE PAPER) READ ABSTRACT |

Mobile location-based services gaining ground by ComputerWeekly.com

November 2010 - (Free Research)
From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing. 
(WHITE PAPER) READ ABSTRACT |

Mobile banking strategies - maximise your revenues by ComputerWeekly.com

December 2010 - (Free Research)
Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. 
(WHITE PAPER) READ ABSTRACT |

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