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Mobilizing Field Forces on Smartphones by BlackBerry August 06, 2009 - (Free Research) This ABI Research white paper examines the use of smartphones as tools for mobile field workers as a replacement for rugged devices. Through interviews with multiple companies with we found that the TCO of owning smartphones was 14% - 85% less than rugged devices.  (WHITE PAPER) READ ABSTRACT |

Make Field Service Best Practices Even Better by Leveraging Mobile Technology by Intermec June 30, 2011 - (Free Research) Uncover best practices for workforce optimization, resource management, revenue assurance, and performance control and learn how technology you already have can enhance processes and improve productivity and profitability within your organization.  (WHITE PAPER) READ ABSTRACT |

Mobility XE Increases Utility Worker Efficiency by NetMotion Wireless June 2008 - (Free Research) Using a mobile VPN, workers in the field can quickly and easily access customer information, speeding the time for delivery of service.  (CASE STUDY) READ ABSTRACT |

Empower Your Technicians, Lower Your Costs by Kony December 2012 - (Free Research) Your service teams are always on the go - that means they need to access customer information quickly and easily, from anywhere and at any time. This brief white paper introduces a mobile field service that ensures an accurate and timely flow of data from your field workers, increasing efficiency and customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

Real-time Mobile Apps Boost Workforce Productivity by AT&T Corp October 2011 - (Free Research) This paper shows ways to combine mobile devices with a robust wireless network and complementary Software-as-a-Service (SaaS)-based offerings that will allow you to choose applications that fit your needs, empowering your workers to make efficient use of time in the field.  (WHITE PAPER) READ ABSTRACT |

Rheem Mobilizes Field Service by Kony May 2013 - (Free Research) This brief case study illustrates how Rheem Australia, a water heater technology and manufacturing company, selected a third-party mobile technology to replace their outdated radio network and deliver a mobile strategy to enable field technicians to process SAP transactions from mobile devices anywhere, at any time.  (CASE STUDY) READ ABSTRACT |

How to Use Mobile Payment Collection Technology to Boost Profitability by Intermec April 2012 - (Free Research) Explore the ins and outs of mobile payment collection: how mobile payment collection systems work, what components are needed for it to work, and how your organization can benefit by implementing its use.  (WHITE PAPER) READ ABSTRACT |

Solving the BYOD Puzzle with Google Apps by Google December 2012 - (Free Research) This resource explores the challenges of the bring your own device (BYOD) trend an introduces how Google Apps allows both data and functionality to live in the cloud, overcoming these challenges.  (WHITE PAPER) READ ABSTRACT |

Field Service Mobility Best Practices by NetMotion Wireless June 2011 - (Free Research) Delivering applications and data to mobile workers is a key initiative among modern organizations. Mobile field initiatives offer tangible benefits, such as improved customer service and productivity.  Learn how a virtual private network (VPN) helps achieve a seamless deployment while providing reliable network connections for mobile workers.  (WHITE PAPER) READ ABSTRACT |

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

9 Common Mistakes to Avoid When Selecting and Deploying a mobile Solution by ClickSoftware December 2012 - (Free Research) This resource outlines nine common mistakes that are often made when deploying and managing a mobile initiative. Inside, find key recommendations that will help you sidestep these concerns and realize mobile success.  (WHITE PAPER) READ ABSTRACT |

Webinar - Six Reasons Why You Need A Mobile Capture Strategy by Kofax, Inc. December 2012 - (Free Research) As many organisations attempt to streamline their business processes, many are turning to capture in various areas of their business.This webcast explores the benefits of mobile capture as the final step in your capture strategy. Continue on for six reasons why you need a mobile capture strategy.  (WEBCAST) READ ABSTRACT |

Enterprise Feedback: Why Mobile Computing Corp. Inc. is Implementing BlackBerry 10 by BlackBerry March 2013 - (Free Research) Discover why a leading edge mobile provider is eager to add BlackBerry 10 to their mobile field service solutions and recommend the devices and platform to their clients.  (CASE STUDY) READ ABSTRACT |

Building Mobility into Your Network by NETGEAR Inc. October 2010 - (Free Research) Business environments have become increasingly dynamic and have created the demand for unprecedented levels of workforce mobility. These demands for business mobility require networks and data to be securely accessible anytime and anywhere − throughout the office, as well as from remote locations. Read this white paper to find out more.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 15 May 2012: Overhauling banking IT by ComputerWeekly.com May 2012 - (Free Research) This week’s Computer Weekly contains an exclusive interview with JP Morgan COO India Gary-Martin about juggling multiple legacy IT systems while keeping the merchant bank compliant. We also look at how near-field communications technology promises to revolutionise consumer spending and we ask whether 2012 could be the year that APM becomes vital?  (EZINE) READ ABSTRACT |

Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system.  (CASE STUDY) READ ABSTRACT |

Mobile NFC in Retail by ComputerWeekly.com November 2012 - (Free Research) This report from the GSMA explains the opportunities for NFC Mobile communications in retail.  (ESSENTIAL GUIDE) READ ABSTRACT |

Which Off-line CRM solution for Field Force? by Wipro Technologies October 2009 - (Free Research) This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.  (WHITE PAPER) READ ABSTRACT |

Keep the Oil Flowing with SAP Mobile Solutions by SAP America, Inc. May 2013 - (Free Research) Watch this brief video to see real-world examples of how SAP mobile applications can virtualize, accelerate, and transform businesses - from maintenance, to shipping and receiving, to workforce productivity.  (WEBCAST) READ ABSTRACT |

A New Way to Work: Workday Mobile Strategy by Workday March 2013 - (Free Research) This webcast explores Workday's mobile solutions and user-focused interfaces, stressing the importance of functional mobility across all smart devices.  (WEBCAST) READ ABSTRACT |

Improve Mobile Services and Increase Network Intelligence with Cisco Licensed Small Cell by Cisco Systems, Inc. February 2013 - (Free Research) Explore how the Cisco Licensed Small Cell Solution can help you address the challenges of mobile service coverage and extend voice and data services to your mobile subscribers while offloading traffic from the macro network.  (WHITE PAPER) READ ABSTRACT |

Overcome Small Cell Deployment Issues with Cisco Aironet by Cisco Systems, Inc. February 2013 - (Free Research) Discover how the Cisco 3G Small Cell Module for Cisco Aironet provides the flexibility and benefits mobile service providers need by delivering fully integrated, high-performance, low-cost 3G small cell.  (WHITE PAPER) READ ABSTRACT |

Mobile Remote access services from ATT Video by AT&T Corp October 2011 - (Free Research) Mobile workers need access to the same tools and applications they use in the office. Mobile Remote Access Services (MRAS) from AT&T provide added security to help keep employees connected to the tools they need to be efficient and productive.  (WEBCAST) READ ABSTRACT |

The New World of Mobility Management by Aruba Networks March 2013 - (Free Research) This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.  (WHITE PAPER) READ ABSTRACT |

Enable Enterprise Mobilty & Change the Game by Hewlett-Packard Company April 2013 - (Free Research) Check out this infographic from HP to get started on optimizing your mobile strategy. Find out the latest trends, discover key development steps, and get access to resources that can help you start adding business value through mobility today.  (BROCHURE) READ ABSTRACT |

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